LesConcierges Corporate Concierge Reviews | Glassdoor

LesConcierges Corporate Concierge Reviews

Updated December 9, 2017
37 reviews

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Corporate Concierge

2.0
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Ramesh Patel
5 Ratings

Employee Reviews

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Pros
Cons
  • upper management does not communicate until they are under the gun to make changes (in 9 reviews)

  • Call center environment open 24 hours, so shifts can be funky (in 8 reviews)

More Pros and Cons

  1. "Good work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Miami, FL
    Former Employee - Corporate Concierge in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    The company does provide the staff with the tools needed to do the job and additional training when needed.

    Cons

    Employee has to reach out to management and seek the feedback on performance. The day seems to drag since at times, there are not many calls.

    Advice to Management

    Need to provide with more feedback on a daily basis.


  2. Helpful (1)

    "run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    some very nice people work there, the trainers are great!!!!

    Cons

    toxic, too many terrible things to list, I was treated unfairly, this company is beyond broken. HR laws broken, and they admit it, say if you don't like it, to leave...so I did....

    Advice to Management

    overhaul all operations...get out the mirror and look at what we write on reviews like this.

  3. Helpful (2)

    "Beware of fake 'positive' reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than a year)

    Pros

    Can't think of many... core concierges are generally great, but undertrained and unsupported by management. Benefits were better before the merge. The free water and soft drinks are good

    Cons

    Management sucks. Elitist, unqualified, unprofessional.
    No transparency. No communication.
    Unachievable, ambiguous bonus structure. No accountability. No vertical career growth opportunities. And now it looks like someone is posting fake reviews, because the ratings just spiked upwards.

    Advice to Management

    Resign. You've done enough damage.


  4. Helpful (5)

    "Improvement For 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Miami, FL
    Former Employee - Corporate Concierge in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, interesting colleagues, challenging work.

    Cons

    Lack of transparency, credibility, wage increase, performance review, commission, bonus and morale.

    Advice to Management

    Overqualified, educated personnel are frustrated and eventually leave. Please nurture, train and provide opportunities for your staff - you are only as strong as your weakest link.


  5. Helpful (2)

    "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers, many of become real friends. Pleasant work environment. great location in downtown area near restaurants and such. Easy commute for most people.

    Cons

    Company has changed hands twice in 2016. We were bought and months later the company that bought us was bought by a bigger company. Very little communication with employees about changes. We get mixed messages from management about what is going on. Most managers are not well equipped to be managers. Ongoing training nonexistent. Very little room for advancement from Concierge level. No employee incentives or employee relation programs to boost morale.

    Advice to Management

    More direct human communication with your employees will better serve you. Institute some kind of employee relations program. That will help employees feel like a team.


  6. Helpful (2)

    "We may not be the worst company on the planet but, we're here working at it every day!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a onday through Friday job.

    Cons

    Salary, no raises, no 401k match,, horrible unethical management, no growth-dead end job, treated like we're in elementary school,

    Advice to Management

    When one of your EL companies gives you money to give to your concierges because they know we never get raises from you, for God sake give it to the concierge! They use the money we make for this company to fund non profitable sectors of the company instead of Giving those people raises. Then you cry saying there's no money to give us! There is money! We make you a ton in commissions! Give it to those who earned it for you and get rid of the unprofitable sectors!


  7. Helpful (3)

    "Potential to Improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Great location. Interesting subject matter (hospitality & travel.)
    Overtime & holiday pay
    Great training

    Cons

    High employee turnover. We were consistently pulling extra weight since people were coming and going.
    Some offerings were entirely miscommunicated to customers, which concierges had to them defend and clarify (hostilities at time.)

    Advice to Management

    Clarity.

  8. "Great opportunities once merger is complete"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Corporate Concierge in San Francisco, CA
    Former Intern - Corporate Concierge in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    I worked at LesConcierges as an intern (Less than a year)

    Pros

    Good training period, good flow of information, future opportunities for growth especially with global presence after merger. Start-up concept.

    Cons

    Company merger period created a climate of general unrest and disorder, leading to mismanagement and shifting conditions in the workplace. Hopefully this will change once company is more established.


  9. Helpful (5)

    "Get out of the boat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location, location, location. - Walking distance to BART.
    There was once upon a time when Quarterly bonuses existed. Not sure if they still do offer bonuses.
    Receiving "KUDOS" from your customers

    Cons

    There is a very serious lack of real structured training, high turnover (there's been 4 members of the HR team in & out in the past 2 years that have now abandoned ship), city parking prices are ridiculously overpriced and because it's a 24 hour call center park your car at your own risk, the office itself and the employees have a mentality of "to each his own", meaning when work is passed on to the next shift, expect to have to piece together a puzzle before you can work on it. There is certainly more to be concerned about than there are on the pros list.
    daytime commute is busy.

    Advice to Management

    pay the employees what they deserve, after all many of them still employed with the company now have come through a lot with so little in return. All people matter. What happened you the core values?


  10. Helpful (9)

    "Blind leading the blind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    close to public transportation
    decent entry level pay
    casual work environment
    cool concept

    Cons

    In a word, management. I've never worked in a place where people who knew so little and performed so poorly thought so highly of themselves. Their lack of business knowledge was rivaled only by their lack of intuition and ability to communicate.

    LC was a really cool idea - well traveled and well spoken people coming together to provide a fun and creative service. It really could have been a great place to work. Unfortunately, management created a stressful, chaotic, and hostile environment. It's a toxic place to spend your time.

    Advice to Management

    Be more thoughtful about the people you put on top.

    When Visa failed, you put the people (person, actually, A) responsible for the failure in a position to run all of the other accounts in the company. Is it then her fault when all of the other accounts also fail, or yours for setting her up for failure? Just because she is loud does not mean she is intelligent or qualified.