LesConcierges Corporate Concierge Reviews | Glassdoor

LesConcierges Corporate Concierge Reviews

Updated May 24, 2017
37 reviews

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Corporate Concierge

1.5
Star Star Star Star Star
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Ramesh Patel
4 Ratings

Employee Reviews

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Pros
  • great location in downtown area near restaurants and such (in 15 reviews)

  • LC has great people offering great services in an industry that is growing globally (in 9 reviews)

Cons
  • Not much of a communication between upper management and the floor (in 9 reviews)

  • Too much favoritism in one particular call center (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Potential to Improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Great location. Interesting subject matter (hospitality & travel.)
    Overtime & holiday pay
    Great training

    Cons

    High employee turnover. We were consistently pulling extra weight since people were coming and going.
    Some offerings were entirely miscommunicated to customers, which concierges had to them defend and clarify (hostilities at time.)

    Advice to Management

    Clarity.


  2. "run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    some very nice people work there, the trainers are great!!!!

    Cons

    toxic, too many terrible things to list, I was treated unfairly, this company is beyond broken. HR laws broken, and they admit it, say if you don't like it, to leave...so I did....

    Advice to Management

    overhaul all operations...get out the mirror and look at what we write on reviews like this.


  3. Helpful (3)

    "Improvement For 2017"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Miami, FL
    Former Employee - Corporate Concierge in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, interesting colleagues, challenging work.

    Cons

    Lack of transparency, credibility, wage increase, performance review, commission, bonus and morale.

    Advice to Management

    Overqualified, educated personnel are frustrated and eventually leave. Please nurture, train and provide opportunities for your staff - you are only as strong as your weakest link.


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  5. "Great opportunities once merger is complete"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Corporate Concierge in San Francisco, CA
    Former Intern - Corporate Concierge in San Francisco, CA
    Positive Outlook
    No opinion of CEO

    I worked at LesConcierges as an intern (Less than a year)

    Pros

    Good training period, good flow of information, future opportunities for growth especially with global presence after merger. Start-up concept.

    Cons

    Company merger period created a climate of general unrest and disorder, leading to mismanagement and shifting conditions in the workplace. Hopefully this will change once company is more established.


  6. Helpful (5)

    "Get out of the boat!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location, location, location. - Walking distance to BART.
    There was once upon a time when Quarterly bonuses existed. Not sure if they still do offer bonuses.
    Receiving "KUDOS" from your customers

    Cons

    There is a very serious lack of real structured training, high turnover (there's been 4 members of the HR team in & out in the past 2 years that have now abandoned ship), city parking prices are ridiculously overpriced and because it's a 24 hour call center park your car at your own risk, the office itself and the employees have a mentality of "to each his own", meaning when work is passed on to the next shift, expect to have to piece together a puzzle before you can work on it. There is certainly more to be concerned about than there are on the pros list.
    daytime commute is busy.

    Advice to Management

    pay the employees what they deserve, after all many of them still employed with the company now have come through a lot with so little in return. All people matter. What happened you the core values?


  7. Helpful (9)

    "Blind leading the blind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    close to public transportation
    decent entry level pay
    casual work environment
    cool concept

    Cons

    In a word, management. I've never worked in a place where people who knew so little and performed so poorly thought so highly of themselves. Their lack of business knowledge was rivaled only by their lack of intuition and ability to communicate.

    LC was a really cool idea - well traveled and well spoken people coming together to provide a fun and creative service. It really could have been a great place to work. Unfortunately, management created a stressful, chaotic, and hostile environment. It's a toxic place to spend your time.

    Advice to Management

    Be more thoughtful about the people you put on top.

    When Visa failed, you put the people (person, actually, A) responsible for the failure in a position to run all of the other accounts in the company. Is it then her fault when all of the other accounts also fail, or yours for setting her up for failure? Just because she is loud does not mean she is intelligent or qualified.


  8. Helpful (7)

    "Watch out. HR is putting false reviews in here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in San Francisco, CA
    Current Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time

    Pros

    Great location. Colleagues are great.

    Cons

    Pays extremely low. Everyone is looking to leave.

    Advice to Management

    Pay your people more and really get to know them and their needs.


  9. "Corporate Concierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge in Atlanta, GA
    Current Employee - Corporate Concierge in Atlanta, GA
    Recommends
    Approves of CEO

    I have been working at LesConcierges (Less than a year)

    Pros

    Great Pay and Benefits, free beverages
    Training is exceptional since they have changed the structure and there are a mix of personalities.
    Management takes the time to really hear your concerns and try to accommodate you the best they can. There have been a lot of complaints, but being here, I have realized that some people are not suited for the job. They really need more people with hospitality and travel experiences as well as people truly interested in luxury clients. You never really know what will happen when you answer the phone!! Be prepared. It's a rewarding and great learning experience.

    Cons

    They are in the process of transitioning and growing as a company so there are some problems. Some people do what they want or don't listen and it affects the company as a whole. Management is in the process of filtering out bad seeds and hiring and training better individuals. High profile clients can be stressful sometimes, but it's important not to take things personally and really go above and beyond for the clients.

    Advice to Management

    Continue to have a listening ear and crack down on the things that are important for the overall success of the company. Don't let a few bad apples discourage you and keep hiring and training.


  10. "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Atlanta, GA
    Former Employee - Corporate Concierge in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at LesConcierges full-time (More than a year)

    Pros

    great benefits! traveling on companies expense, meeting great people on and off the phone.

    Cons

    management, give some people a little piece of power and everything goes left...

    Advice to Management

    really do your research on who you deicide to promote. some people don't deserve the power their are given.


  11. Helpful (7)

    "Stressful, unprofessional, and disorganized environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Atlanta, GA
    Former Employee - Corporate Concierge in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    Enjoyed meeting great people on my team. Benefits and pay are not too bad either.

    Cons

    Training is HORRIBLE! Some managers are unprofessional and lack knowledge of the account. They are quick to mention all the bad and never encourage their teams or acknowledge when they excel. Clients are always frustrated because they are mislead with information. There is no organization, accountability, and clear directives. New employees are thrown on the floor expected to know the processes though they have barely received proper training. Also, managers are never available to assist during escalations. Micromanaging (whenever they want) only makes it worse. Turn over in this company is ridiculously high! It may seem appealing due to benefits and pay but they stress level is not worth it at all!!!

    Advice to Management

    Properly train your employees and prepare them for success. Acknowledge and appreciate good work ethic. Stop focusing so much on the "quality" of the calls and focus more on the quality of service provided! Clients are more concerned with having great experiences rather than the words that are used over the telephones. Appoint managers that are truly interested in knowing about the account and providing guidance and solutions....provide support to concierge, and use technology that actually works in the concierge's favor rather than against!