LesConcierges Reviews | Glassdoor

LesConcierges Reviews

Updated December 9, 2017
158 reviews

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2.6
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Ramesh Patel
13 Ratings

158 Employee Reviews

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Pros
Cons
  • upper management does not communicate until they are under the gun to make changes (in 9 reviews)

  • Call center environment open 24 hours, so shifts can be funky (in 8 reviews)

More Pros and Cons

  1. "Good work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Miami, FL
    Former Employee - Corporate Concierge in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    The company does provide the staff with the tools needed to do the job and additional training when needed.

    Cons

    Employee has to reach out to management and seek the feedback on performance. The day seems to drag since at times, there are not many calls.

    Advice to Management

    Need to provide with more feedback on a daily basis.


  2. "Deceiving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LesConcierges full-time

    Pros

    great coworkers, interesting work from day to day

    Cons

    no real management structure, favoritism, no employee guidelines, strict and rigid processes

    Advice to Management

    Get to know your employees

  3. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at LesConcierges full-time

    Pros

    Hours are good and there's lots of opportunity for overtime. (Even though pay could be better)

    Cons

    Critiques are harsh and pay is low.


  4. "Not worth the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time

    Pros

    Coworkers and few managers are great to work with

    Cons

    Work & Life Balance, Micro management, No direction

    Advice to Management

    None


  5. Helpful (1)

    "A revolving door"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    Mostly wonderful co-workers and not too high-pressure.

    Cons

    The company rewards the slackers but not the hard workers. No raises, EVER, even after stellar performance reviews.

    Advice to Management

    Get a clue


  6. Helpful (1)

    "run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    some very nice people work there, the trainers are great!!!!

    Cons

    toxic, too many terrible things to list, I was treated unfairly, this company is beyond broken. HR laws broken, and they admit it, say if you don't like it, to leave...so I did....

    Advice to Management

    overhaul all operations...get out the mirror and look at what we write on reviews like this.


  7. Helpful (8)

    "The Bully Must Go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Luxury Concierge in San Francisco, CA
    Current Employee - Luxury Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than 3 years)

    Pros

    The advantages and benefits I had when I joined have long been replaced with harassment and fear.

    Cons

    Our female leader in the SF office is an extreme bully. She leads by fear and intimidation. We just can't figure out how she has gotten away with this for so long? The office morale is at it's worst in the 3 years I have been here. We no longer have any HR team to assist us. Our new John Paul company has done nothing to improve our work situation.

    Advice to Management

    Senior leadership needs to be replaced. It's that simple. We've lost so many accounts and no new business has been targeted. A tragedy that could have been avoided with the proper leadership.

  8. Helpful (6)

    "Can Someone Explain The Chaos?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in San Francisco, CA
    Current Employee - Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (Less than a year)

    Pros

    I've enjoyed the PTO and Benefits afforded me while working here. The employees I have worked with are pleasant and have good hearts and try to make this a good place to work.

    Cons

    When I was hired I was lead to believe there were career opportunities but that is NOT the case. The senior manager holds us back. The workforce here is stagnant. Our Managers are inept, but not totally to blame because they report to a terrifying person who uses her power to scare people into submission. Does she think we don't see this? I've worked 3 different accounts and they all took their business away to other companies. The Atlanta office was closed and we never understood why. All the effort now is to make the Miami office the way of the future. How do you think that makes us feel? We've lost so many members of our team to other companies because they cannot put up with the daily stressful environment. We no longer have an HR Team to develop and grow us, our last one left today, not sure if he quit or was terminated? That makes 2 HR people gone in 4 weeks. We thought the merger with John Paul would bring good opportunity but it's amazing how things have stayed the same and actually got worse because the new John Paul didn't get rid of bad management. Such a bad situation.

    Advice to Management

    Whoever is at the top needs to clean house of the current leaders and Managers. The company cannot progress with the same people who have dragged us under for so long.


  9. Helpful (4)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    best part about this company is that the benefits started day 1. Also, the pay rate was pretty good to start out in a call center environment.

    Cons

    the structure is horrible. very unprofessional co workers. upper management does not communicate until they are under the gun to make changes. very unstable.


  10. Helpful (2)

    "Beware of fake 'positive' reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than a year)

    Pros

    Can't think of many... core concierges are generally great, but undertrained and unsupported by management. Benefits were better before the merge. The free water and soft drinks are good

    Cons

    Management sucks. Elitist, unqualified, unprofessional.
    No transparency. No communication.
    Unachievable, ambiguous bonus structure. No accountability. No vertical career growth opportunities. And now it looks like someone is posting fake reviews, because the ratings just spiked upwards.

    Advice to Management

    Resign. You've done enough damage.


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