LesConcierges Reviews | Glassdoor

LesConcierges Reviews

Updated January 31, 2017
151 reviews

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Full-time Part-time

2.6
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Ramesh Patel
5 Ratings

151 Employee Reviews

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Pros
  • great location in downtown area near restaurants and such (in 15 reviews)

  • LC has great people offering great services in an industry that is growing globally (in 9 reviews)

Cons
  • Not much of a communication between upper management and the floor (in 9 reviews)

  • Too much favoritism in one particular call center (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "I'd pass"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Fun people with lots of team outings to events in the city and sometimes up to Napa and other areas.

    Cons

    Call center environment open 24 hours, so shifts can be funky. Pay is low for the area. Especially for a company right in the heart of the most expensive city in the US.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. Although the office you reference is in the heart of San Francisco, we do try to remain as competitive as possible with regard to salary in ... More


  2. Helpful (2)

    "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    best part about this company is that the benefits started day 1. Also, the pay rate was pretty good to start out in a call center environment.

    Cons

    the structure is horrible. very unprofessional co workers. upper management does not communicate until they are under the gun to make changes. very unstable.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. As you mentioned, we do offer Benefits from date of hire and we do remain as competitive as possible with regard to salary for a Call Center ... More


  3. Helpful (1)

    "Beware of fake 'positive' reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than a year)

    Pros

    Can't think of many... core concierges are generally great, but undertrained and unsupported by management. Benefits were better before the merge. The free water and soft drinks are good

    Cons

    Management sucks. Elitist, unqualified, unprofessional.
    No transparency. No communication.
    Unachievable, ambiguous bonus structure. No accountability. No vertical career growth opportunities. And now it looks like someone is posting fake reviews, because the ratings just spiked upwards.

    Advice to Management

    Resign. You've done enough damage.

    LesConcierges Response

    Feb 6, 2017 – HR Director

    Thank you for taking the time to review the company. Although I read with concern your comments, I am also hoping that you would have noticed many positive changes that have taken place since ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Improvement For 2017"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in Miami, FL
    Former Employee - Corporate Concierge in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, interesting colleagues, challenging work.

    Cons

    Lack of transparency, credibility, wage increase, performance review, commission, bonus and morale.

    Advice to Management

    Overqualified, educated personnel are frustrated and eventually leave. Please nurture, train and provide opportunities for your staff - you are only as strong as your weakest link.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. Our Benefits and the diversity of our staff are just two of the areas that many employees enjoy about the company. Our work is challenging and ... More


  6. Helpful (2)

    "We may not be the worst company on the planet but, we're here working at it every day!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a onday through Friday job.

    Cons

    Salary, no raises, no 401k match,, horrible unethical management, no growth-dead end job, treated like we're in elementary school,

    Advice to Management

    When one of your EL companies gives you money to give to your concierges because they know we never get raises from you, for God sake give it to the concierge! They use the money we make for this company to fund non profitable sectors of the company instead of Giving those people raises. Then you cry saying there's no money to give us! There is money! We make you a ton in commissions! Give it to those who earned it for you and get rid of the unprofitable sectors!

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. As you mentioned, one of the best parts of the Call Center environment is our flexible work schedules. We continually give our commitment that ... More


  7. Helpful (4)

    "Truly awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than 5 years)

    Pros

    My direct teammates are great!
    My (now former) manager was amazing
    Plenty of time off

    Cons

    We have not gotten a pay increase in years, despite exceeding every goal set for us. Last year we were actually told by upper management "oh we forgot to put your pay increases in the budget for this year, so we'll try to remember to do that for this upcoming year" and then she laughed! Who does that?!

    There is no communication between management and those of us in the field, and then they have a nasty attitude when we ask questions or try to give constructive criticisms.

    There is a real problem with favoritism, going so far as to fire good long term employees to free up a position for people who lost their accounts due to poor management skills. Everything about this company looks amazing on the outside, but is incredibly shady and disappointing when you look closer.

    Advice to Management

    Give us the pay increases we not only deserve, but have been promised over and over.
    Learn to communicate and behave like adults.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. During the 4th quarter 2016, the company put in place a new Human Resources team to ensure that we have the best, most talented staff, that we ... More


  8. Helpful (2)

    "Concierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers, many of become real friends. Pleasant work environment. great location in downtown area near restaurants and such. Easy commute for most people.

    Cons

    Company has changed hands twice in 2016. We were bought and months later the company that bought us was bought by a bigger company. Very little communication with employees about changes. We get mixed messages from management about what is going on. Most managers are not well equipped to be managers. Ongoing training nonexistent. Very little room for advancement from Concierge level. No employee incentives or employee relation programs to boost morale.

    Advice to Management

    More direct human communication with your employees will better serve you. Institute some kind of employee relations program. That will help employees feel like a team.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. During the 4th quarter 2016, the company put in place a new Human Resources team to ensure that we are communicating as much as possible ... More


  9. "Executive Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Positive Outlook

    I worked at LesConcierges full-time (More than a year)

    Pros

    Extremely smart people, world-class customers, and significant growth. Excellent opportunities for career development and advancement.

    Cons

    Rapid growth and global expansion always bring challenges. That said, growth was well-managed, and LC had the best people (and customers) in the industry.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. I'm so happy to hear you recognized the difficult challenges we went through not only in San Francisco, but Atlanta and Miami as well. The ... More


  10. Helpful (6)

    "It's gone downhill so fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than a year)

    Pros

    PTO/incentive time, good co-workers, nice location

    Cons

    Where to begin. Senior management as everyone had mentioned below is absolutely abysmal. They do not care about their employees at all. Many people have not gotten well-deserved raises in years, after consistently exceeding goals, due to the fact they are so cheap. Communication? Forget about it. Senior management makes working here so unbearable because they do not want to listen to any type of critique or care, leaving the employees no choice but to quit. That is the hope for Senior management so that they can hire people who don't have any experience and bring them on for well-below market industry raises. Therefore LC is willing to lose accounts because of their lack of caring for employees, which is insane but they are so short sighted they don't see the repercussions of their actions long term.

    Do yourself a giant favor- do not work here even in the most dire of circumstances.

    Advice to Management

    Resign.

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. During the 4th quarter 2016, the company put in place a new Human Resources team to ensure that we continue to assess benefits, salary, training ... More


  11. Helpful (2)

    "Needs to be for their people and provide stability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Coworkers
    Great pay and benefits

    Cons

    Not for the employees
    No sense of security

    Advice to Management

    Please Please Please learn how to be more for your employees and provide them a sense of security

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. I agree with you, we have a very talented staff. We offer the best benefits the industry provides. During the 4th quarter 2016, the company put ... More



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