LesConcierges Reviews | Glassdoor

LesConcierges Reviews

Updated June 16, 2017
158 reviews

Filter

Filter

Full-time Part-time

158 Employee Reviews

Sort: Popular Rating Date

Pros
  • great location in downtown area near restaurants and such (in 15 reviews)

  • Great work environment with amazing colleagues and managers supporting each other as a team (in 9 reviews)

Cons
  • Not much of a communication between upper management and the floor (in 9 reviews)

  • Call center environment open 24 hours, so shifts can be funky (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Get out of the boat!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location, location, location. - Walking distance to BART.
    There was once upon a time when Quarterly bonuses existed. Not sure if they still do offer bonuses.
    Receiving "KUDOS" from your customers

    Cons

    There is a very serious lack of real structured training, high turnover (there's been 4 members of the HR team in & out in the past 2 years that have now abandoned ship), city parking prices are ridiculously overpriced and because it's a 24 hour call center park your car at your own risk, the office itself and the employees have a mentality of "to each his own", meaning when work is passed on to the next shift, expect to have to piece together a puzzle before you can work on it. There is certainly more to be concerned about than there are on the pros list.
    daytime commute is busy.

    Advice to Management

    pay the employees what they deserve, after all many of them still employed with the company now have come through a lot with so little in return. All people matter. What happened you the core values?


  2. "CFO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at LesConcierges full-time (Less than a year)

    Pros

    Extremely dedicated team of people

    Cons

    still in transition phase from recent changes and merger

  3. Helpful (3)

    "Good brand but product implementation had opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges (More than a year)

    Pros

    - Brand building was done well
    - Focus on bigger deals with more brand impact
    - Celebrated big wins

    Cons

    - Software product development was often not treated as a priority
    - Build it fast mentality led to lower quality products that stuck around
    - Culture was impacted by turnover rate

    Advice to Management

    - Keep up the good work in building the brand. But take a closer interest in the development of the tools used in that process (both internal and external) -- improving them could have a bigger impact than may be currently anticipated.


  4. Helpful (9)

    "Blind leading the blind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    close to public transportation
    decent entry level pay
    casual work environment
    cool concept

    Cons

    In a word, management. I've never worked in a place where people who knew so little and performed so poorly thought so highly of themselves. Their lack of business knowledge was rivaled only by their lack of intuition and ability to communicate.

    LC was a really cool idea - well traveled and well spoken people coming together to provide a fun and creative service. It really could have been a great place to work. Unfortunately, management created a stressful, chaotic, and hostile environment. It's a toxic place to spend your time.

    Advice to Management

    Be more thoughtful about the people you put on top.

    When Visa failed, you put the people (person, actually, A) responsible for the failure in a position to run all of the other accounts in the company. Is it then her fault when all of the other accounts also fail, or yours for setting her up for failure? Just because she is loud does not mean she is intelligent or qualified.


  5. "Virtual Concierge in Seattle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Concierge in Seattle, WA
    Former Employee - Virtual Concierge in Seattle, WA
    Recommends
    Positive Outlook

    Pros

    Great communication between supervisory management and the folks in the field responsible for running errands for the employees of client companies. Les Concierges sets a high bar for service excellence, and the organization totally supports and helps the concierges exceed client expectations at every step in the process. Great company morale, great pay, and the satisfaction of consistently making clients happy!

    Cons

    None come to mind. A wifi-enabled laptop is a must for those multi-hour waits in car dealership service lobbies and tire shops.


  6. Helpful (2)

    "Experience Working at LesConcierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at LesConcierges full-time

    Pros

    Great location close to public transportation

    Cons

    low pay for horrible hours, huge expectations for minimum wage not very much communication from management regarding company activities. "Good old boy" system at work here definitely not a career move if that is what your looking for. Think long and hard!

    Advice to Management

    More transparency to the staff and clear and concise expectations


  7. Helpful (3)

    "Horrible, Dysfunctional and Toxic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Everyone who works there is smart, passionate and goes the extra mile for their clients. There is a huge variety of work, and lots of luxury category knowledge that can be put to good use to delight and inspire. There is the opportunity to wear many different hats, learn alot and contribute.

    Cons

    It is a shame that things have not changed. There is rampant cronyism, throwing others under the bus just to survive, and backstabbing at every level. Communication is truly horrible, and given the brand and the culture of the company it should be much better. Unfortunately there is a sweatshop mentality; and a "kill or be killed" culture. Myself and a number of other employees who worked there had to seek counseling during and after leaving this company, the environment was so toxic and debilitating.

    Advice to Management

    You have dedicated, passionate staff full of heart, experience and dedication: find ways to ensure that you are motivating, rewarding and promoting the most productive employees. Get rid of Directors and VPs that are enamored with the smell of "luxury" coming from their butts, but don't know anything about being held accountable for revenue, profitability and managing others. Ensure your managers actually have management training! The one that I had was a "mommy dearest" type: that was the epitome of Meryl Streep in "The Devil Wears Prada!" Horrible and abusive!

  8. Helpful (5)

    "Needs help..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at LesConcierges full-time (More than a year)

    Pros

    Location is nice (Union Square SF), concierges staff are some of the most wonderful people you'll meet, hospitality industry perks if you know how to network (free events, etc.), decent benefits (medical, dental)

    Cons

    Any position above concierge is underpaid, management is overwhelmed and inadequately equipped, executives are invisible and out of touch, concierges staff are consistently and reliably overworked and understaffed.

    Advice to Management

    Could be a great place to work if things were just sorted out on the executive level, and the labor budget was enough to allow proper staffing, and manager compensation upped to draw more talented managers/properly compensate existing managers.


  9. "I feel like I own my own business with a huge support system!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Off Site Virtual Concierge in Phoenix, AZ
    Former Employee - Off Site Virtual Concierge in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LesConcierges part-time (More than a year)

    Pros

    As a virtual concierge, I feel that I am a giver of time. People utilize our service to give them more time to be with family, friends, and enjoy their time off. Not many people can say they give people time for a living! (I also get paid well to play with the cutest animals! ) The support team, management and staff alike are proficient and helpful. I love this job! It will be 2 years in June and I'm proud to tell people who I work for!

    Cons

    Organization and being on time are the two important links in creating a solid relationship with the clients. My only con so far is the traffic around here during rush hour.....no cons in working for this company so far...

    Advice to Management

    Thank you for all you do. You are appreciated!


  10. "Getting there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LesConcierges (More than a year)

    Pros

    Location, decent pay, qualifications offered, some interesting work if you like travel.

    Cons

    Very busy and reactive, not always focused on the right things.

    Advice to Management

    Focus on staff and service.


Showing 158 of 164 reviews
Reset Filters