LesConcierges Reviews | Glassdoor

LesConcierges Reviews

Updated July 19, 2017
159 reviews

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159 Employee Reviews

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Pros
  • great location in downtown area near restaurants and such (in 15 reviews)

  • Great work environment with amazing colleagues and managers supporting each other as a team (in 9 reviews)

Cons
  • Not much of a communication between upper management and the floor (in 9 reviews)

  • Call center environment open 24 hours, so shifts can be funky (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "We may not be the worst company on the planet but, we're here working at it every day!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a onday through Friday job.

    Cons

    Salary, no raises, no 401k match,, horrible unethical management, no growth-dead end job, treated like we're in elementary school,

    Advice to Management

    When one of your EL companies gives you money to give to your concierges because they know we never get raises from you, for God sake give it to the concierge! They use the money we make for this company to fund non profitable sectors of the company instead of Giving those people raises. Then you cry saying there's no money to give us! There is money! We make you a ton in commissions! Give it to those who earned it for you and get rid of the unprofitable sectors!


  2. Helpful (4)

    "Truly awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than 5 years)

    Pros

    My direct teammates are great!
    My (now former) manager was amazing
    Plenty of time off

    Cons

    We have not gotten a pay increase in years, despite exceeding every goal set for us. Last year we were actually told by upper management "oh we forgot to put your pay increases in the budget for this year, so we'll try to remember to do that for this upcoming year" and then she laughed! Who does that?!

    There is no communication between management and those of us in the field, and then they have a nasty attitude when we ask questions or try to give constructive criticisms.

    There is a real problem with favoritism, going so far as to fire good long term employees to free up a position for people who lost their accounts due to poor management skills. Everything about this company looks amazing on the outside, but is incredibly shady and disappointing when you look closer.

    Advice to Management

    Give us the pay increases we not only deserve, but have been promised over and over.
    Learn to communicate and behave like adults.

  3. Helpful (4)

    "I'd pass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Fun people with lots of team outings to events in the city and sometimes up to Napa and other areas.

    Cons

    Call center environment open 24 hours, so shifts can be funky. Pay is low for the area. Especially for a company right in the heart of the most expensive city in the US.


  4. Helpful (2)

    "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Concierge
    Current Employee - Corporate Concierge
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good co-workers, many of become real friends. Pleasant work environment. great location in downtown area near restaurants and such. Easy commute for most people.

    Cons

    Company has changed hands twice in 2016. We were bought and months later the company that bought us was bought by a bigger company. Very little communication with employees about changes. We get mixed messages from management about what is going on. Most managers are not well equipped to be managers. Ongoing training nonexistent. Very little room for advancement from Concierge level. No employee incentives or employee relation programs to boost morale.

    Advice to Management

    More direct human communication with your employees will better serve you. Institute some kind of employee relations program. That will help employees feel like a team.


  5. "Executive Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Positive Outlook

    I worked at LesConcierges full-time (More than a year)

    Pros

    Extremely smart people, world-class customers, and significant growth. Excellent opportunities for career development and advancement.

    Cons

    Rapid growth and global expansion always bring challenges. That said, growth was well-managed, and LC had the best people (and customers) in the industry.


  6. Helpful (7)

    "It's gone downhill so fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LesConcierges full-time (More than a year)

    Pros

    PTO/incentive time, good co-workers, nice location

    Cons

    Where to begin. Senior management as everyone had mentioned below is absolutely abysmal. They do not care about their employees at all. Many people have not gotten well-deserved raises in years, after consistently exceeding goals, due to the fact they are so cheap. Communication? Forget about it. Senior management makes working here so unbearable because they do not want to listen to any type of critique or care, leaving the employees no choice but to quit. That is the hope for Senior management so that they can hire people who don't have any experience and bring them on for well-below market industry raises. Therefore LC is willing to lose accounts because of their lack of caring for employees, which is insane but they are so short sighted they don't see the repercussions of their actions long term.

    Do yourself a giant favor- do not work here even in the most dire of circumstances.

    Advice to Management

    Resign.


  7. Helpful (7)

    "The worst place I have ever worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dayton, NJ
    Former Employee - Anonymous Employee in Dayton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LesConcierges full-time

    Pros

    Decent benefits and awarded PTO

    Cons

    Since your management is an absolute joke!! The lack of professionalism, communication, the basic rules of management! They treat their employees like crap and they continue to get away with it. It's a toxic work environment that is only going to continue to get worse!

    Advice to Management

    Learn how to train communicate and treat your employees with dignity and respect!

  8. Helpful (2)

    "Needs to be for their people and provide stability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Coworkers
    Great pay and benefits

    Cons

    Not for the employees
    No sense of security

    Advice to Management

    Please Please Please learn how to be more for your employees and provide them a sense of security


  9. Helpful (3)

    "Potential to Improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Great location. Interesting subject matter (hospitality & travel.)
    Overtime & holiday pay
    Great training

    Cons

    High employee turnover. We were consistently pulling extra weight since people were coming and going.
    Some offerings were entirely miscommunicated to customers, which concierges had to them defend and clarify (hostilities at time.)

    Advice to Management

    Clarity.


  10. Helpful (5)

    "Get out of the boat!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location, location, location. - Walking distance to BART.
    There was once upon a time when Quarterly bonuses existed. Not sure if they still do offer bonuses.
    Receiving "KUDOS" from your customers

    Cons

    There is a very serious lack of real structured training, high turnover (there's been 4 members of the HR team in & out in the past 2 years that have now abandoned ship), city parking prices are ridiculously overpriced and because it's a 24 hour call center park your car at your own risk, the office itself and the employees have a mentality of "to each his own", meaning when work is passed on to the next shift, expect to have to piece together a puzzle before you can work on it. There is certainly more to be concerned about than there are on the pros list.
    daytime commute is busy.

    Advice to Management

    pay the employees what they deserve, after all many of them still employed with the company now have come through a lot with so little in return. All people matter. What happened you the core values?


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