LesConcierges Reviews | Glassdoor

LesConcierges Reviews

Updated January 31, 2017
151 reviews

Filter

Filter

Full-time Part-time

151 Employee Reviews

Sort: Popular Rating Date

Pros
  • great location in downtown area near restaurants and such (in 15 reviews)

  • LC has great people offering great services in an industry that is growing globally (in 9 reviews)

Cons
  • Not much of a communication between upper management and the floor (in 9 reviews)

  • Too much favoritism in one particular call center (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "The worst place I have ever worked!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dayton, NJ
    Former Employee - Anonymous Employee in Dayton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LesConcierges full-time

    Pros

    Decent benefits and awarded PTO

    Cons

    Since your management is an absolute joke!! The lack of professionalism, communication, the basic rules of management! They treat their employees like crap and they continue to get away with it. It's a toxic work environment that is only going to continue to get worse!

    Advice to Management

    Learn how to train communicate and treat your employees with dignity and respect!

    LesConcierges Response

    Jan 30, 2017 – HR Director

    Thank you for taking the time to review the company. You are right, our Benefits and PTO plan is very accelerated as opposed to competitors in the industry. We have a new Human Resources Team and ... More


  2. Helpful (2)

    "Potential to Improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges full-time (Less than a year)

    Pros

    Great location. Interesting subject matter (hospitality & travel.)
    Overtime & holiday pay
    Great training

    Cons

    High employee turnover. We were consistently pulling extra weight since people were coming and going.
    Some offerings were entirely miscommunicated to customers, which concierges had to them defend and clarify (hostilities at time.)

    Advice to Management

    Clarity.

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. You're right, our locations in San Francisco and Miami are in fantastic locations. I agree with you about our benefits including OT and Holiday ... More


  3. Helpful (5)

    "Get out of the boat!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    location, location, location. - Walking distance to BART.
    There was once upon a time when Quarterly bonuses existed. Not sure if they still do offer bonuses.
    Receiving "KUDOS" from your customers

    Cons

    There is a very serious lack of real structured training, high turnover (there's been 4 members of the HR team in & out in the past 2 years that have now abandoned ship), city parking prices are ridiculously overpriced and because it's a 24 hour call center park your car at your own risk, the office itself and the employees have a mentality of "to each his own", meaning when work is passed on to the next shift, expect to have to piece together a puzzle before you can work on it. There is certainly more to be concerned about than there are on the pros list.
    daytime commute is busy.

    Advice to Management

    pay the employees what they deserve, after all many of them still employed with the company now have come through a lot with so little in return. All people matter. What happened you the core values?

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. I agree, both the Miami and San Francisco locations are great, providing easy access to transportation, restaurants, banks etc. During 4th ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Changing for the better"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LesConcierges full-time

    Pros

    This company has really turned around - a lot of the obvious stuff is getting done and staff are now allowed to take ownership.
    Finally communication is getting better.
    All the changes have been for the better - most colleagues still very committed

    Cons

    Some still cannot leave behind legacy issues and behavior

    Advice to Management

    Some way to go - keep going!

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate that you not only recognized some of the positive management changes but chose to mention it to us. I joined the company in ... More


  6. "CFO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at LesConcierges full-time (Less than a year)

    Pros

    Extremely dedicated team of people

    Cons

    still in transition phase from recent changes and merger

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate that you recognize we have a dedicated team of employees and Management. With the merger of LesConcierges and John Paul we are in ... More


  7. Helpful (1)

    "Meh"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LesConcierges full-time

    Pros

    Great team! Really felt like a family

    Cons

    Terrible management. Lack of communication on a daily basis.

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate the fact that you recognize we have very dedicated employees. Our diversity is our strength. Since I joined the company in ... More


  8. Helpful (3)

    "Good brand but product implementation had opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LesConcierges (More than a year)

    Pros

    - Brand building was done well
    - Focus on bigger deals with more brand impact
    - Celebrated big wins

    Cons

    - Software product development was often not treated as a priority
    - Build it fast mentality led to lower quality products that stuck around
    - Culture was impacted by turnover rate

    Advice to Management

    - Keep up the good work in building the brand. But take a closer interest in the development of the tools used in that process (both internal and external) -- improving them could have a bigger impact than may be currently anticipated.

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate the fact that you have chosen to comment on some of those issues that are generally not seen by most employees. With the merger of ... More


  9. Helpful (9)

    "Blind leading the blind"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Concierge in San Francisco, CA
    Former Employee - Corporate Concierge in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LesConcierges full-time (More than a year)

    Pros

    close to public transportation
    decent entry level pay
    casual work environment
    cool concept

    Cons

    In a word, management. I've never worked in a place where people who knew so little and performed so poorly thought so highly of themselves. Their lack of business knowledge was rivaled only by their lack of intuition and ability to communicate.

    LC was a really cool idea - well traveled and well spoken people coming together to provide a fun and creative service. It really could have been a great place to work. Unfortunately, management created a stressful, chaotic, and hostile environment. It's a toxic place to spend your time.

    Advice to Management

    Be more thoughtful about the people you put on top.

    When Visa failed, you put the people (person, actually, A) responsible for the failure in a position to run all of the other accounts in the company. Is it then her fault when all of the other accounts also fail, or yours for setting her up for failure? Just because she is loud does not mean she is intelligent or qualified.

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate that you recognize we have a good pay structure for a call center. Our goal is to remain as good as or better than the rest of the ... More


  10. "Virtual Concierge in Seattle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Concierge in Seattle, WA
    Former Employee - Virtual Concierge in Seattle, WA
    Recommends
    Positive Outlook

    Pros

    Great communication between supervisory management and the folks in the field responsible for running errands for the employees of client companies. Les Concierges sets a high bar for service excellence, and the organization totally supports and helps the concierges exceed client expectations at every step in the process. Great company morale, great pay, and the satisfaction of consistently making clients happy!

    Cons

    None come to mind. A wifi-enabled laptop is a must for those multi-hour waits in car dealership service lobbies and tire shops.

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. We appreciate your feedback and very positive attitude. Mark Barilla, Director of Human Resources - North America.


  11. Helpful (2)

    "Experience Working at LesConcierge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at LesConcierges full-time

    Pros

    Great location close to public transportation

    Cons

    low pay for horrible hours, huge expectations for minimum wage not very much communication from management regarding company activities. "Good old boy" system at work here definitely not a career move if that is what your looking for. Think long and hard!

    Advice to Management

    More transparency to the staff and clear and concise expectations

    LesConcierges Response

    Jan 31, 2017 – HR Director

    Thank you for taking the time to review the company. As you know, in a call center environment, often employees work some undesirable shifts. We do try to offer a flexible work schedule and allow ... More



Showing 151 of 157 reviews
Reset Filters