Leslie's Swimming Pool Supplies Reviews | Glassdoor

Leslie's Swimming Pool Supplies Reviews

Updated June 14, 2017
304 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Leslie's Swimming Pool Supplies Chairman and CEO Lawrence H. Hayward
Lawrence H. Hayward
140 Ratings

304 Employee Reviews

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Pros
  • Learn a lot about pools that you never knew before employment here (in 11 reviews)

  • Loved that they put customers first and promote from within (in 5 reviews)

Cons
  • Job can lead to long hours and relatively low pay (in 24 reviews)

  • very poor pay scale and upper management is "cold" (in 23 reviews)

More Pros and Cons

  1. "Dont waste your time"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Leslie's Swimming Pool Supplies full-time

    Pros

    Hire from within but company does not pay a livable wage.

    Cons

    Dont make enough to live on and the expect you to deliver on your sales goals when they are not willing to reduce prices based on the market.


  2. Helpful (2)

    "Lead Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Associate in Las Vegas, NV
    Former Employee - Lead Sales Associate in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Leslie's Swimming Pool Supplies full-time (More than 5 years)

    Pros

    They are flexible with your schedule, the job is relatively easy, the stores are small so it's easy to be close to higher management.

    Cons

    They do not pay very well and once you are employed they have strict regulations on how much your pay can increase even with promotions, so if you start out at a low wage, you will never make much money.

    Advice to Management

    The senior management at the corporate office is so far removed from the front line that they do not know what it is like to deal with the customers.


  3. "Not Worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Leslie's Swimming Pool Supplies full-time

    Pros

    No pros whats so ever

    Cons

    Management was terrible, Long hours


  4. "As a sales associate I enjoyed giving advice to customers on how to take care of their pool."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in El Paso, TX
    Former Employee - Sales Associate in El Paso, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a very easy job to do, a very good way to increase people skills.

    Cons

    At the location that I worked at the A/C didn't really work so it was difficult to work in the heat

    Advice to Management

    Start the sales associates with a higher salary


  5. "Lead Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Associate in Austin, TX
    Former Employee - Lead Sales Associate in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Leslie's Swimming Pool Supplies full-time (More than a year)

    Pros

    Fun, rewarding environment to work at. Relatively easy to move up and receive more responsibilities based on hard work.

    Cons

    Not much to do when the store is not busy, and can get really hectic when very busy.


  6. "Last option if you need a job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Leslie's Swimming Pool Supplies full-time (More than 3 years)

    Pros

    You get to help those customers that really appreciate what you're trying to do for them. Co-workers are great fun to be around.

    Cons

    Below average pay for the knowledge you need to have to perform the job.

    Absolutely no work/life balance.

     Always having to explain to someone what and how to use the products purchased. It's like asking the cashier at the grocery store how to season and cook that steak you just bought.

    Advice to Management

    Get your head in the game we are not all just numbers. Stick to your policies and support your people.


  7. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Leslie's Swimming Pool Supplies full-time

    Pros

    Working at the corporate office is cool, nice facility, great location. Opportunity for advancement.

    Cons

    Leadership technique isn't the greatest. Workings SOOOOOO many hours in summer.

    Advice to Management

    Work on developing people, not operating out of fear, leading with the "Why" of the company and not with numbers.


  8. "Seasonal Sales Associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Leslie's Swimming Pool Supplies part-time

    Pros

    Great training and flexible shifts

    Cons

    low pay for a job that is so demanding


  9. Helpful (2)

    "Wholesome experience, lackluster pay, and incompetent management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Associate in Los Angeles, CA
    Former Employee - Lead Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Leslie's Swimming Pool Supplies part-time (More than a year)

    Pros

    - Really being able to help people out in a non-superficial way and in a way they will remember. Someone won't remember a grocery store clerk in two months - they WILL remember the person who helped turn their pool from a sickly green to a crystal blue.

    - It can't be overstated: your interactions with people are meaningful and you can actually help them. People twice your age will leave the store respecting you as a professional. It's a big deal. The biggest hurdle to providing this service is the company itself. (More on that later.)

    - Work camaraderie between employees at the store level is generally good, supporting each other and filling in for each other's weaknesses.

    - When you test water in front of people they think you're some crazy intelligent scientist. Won't happen at another retain place.

    - The company is on a skeleton crew system and if you're a keyholder, you won't have a lunch period and will instead get paid for an extra hour of work much of the time. There is still plenty of downtime to sit down and eat something. So for me at least, the extra hour of pay is worth it. If you rely on a lunch period, don't touch this company with a 10-foot pole.

    - You will learn a lot about pool care and pool chemicals, and how to take care of its filtration system and pump. This can be a useful skill.

    - There is downtime in the off-season where days are less hectic.

    - Training is somewhat thorough and the company has exhaustive resources for you to study as you deem necessary. Because of the tight shifts, learning practical things beyond your training period may be difficult.

    Cons

    - Management beyond the immediate store level is wildly incompetent. The District Managers and VP's, etc. were likely rejected by or terminated by larger retail outlets and settled with Leslie's for lower pay, bringing their incompetencies with them.

    - The company is wildly profitable (margins on some specialty chemicals are in excess of 800%), and is growing too quickly and beyond the capacity of the aforementioned managers to handle.

    - DM's and VP's are unprofessional and are keen to micromanage. So much so that they will get into heated arguments on the salesfloor during business hours over what needs to be moved where and how to most efficiently waste the labor hours of the given store. Levels of micromanagement are occasionally so egregious that a DM will rearrange a Store Manager's desk or move files.

    - Critically needed store supplies that can't be ordered without DM approval will go ignored for weeks and in some cases months.

    - Terrible compensation considering the breadth of knowledge you must have to properly advise people on pool care. If you thought you should make more money than a supermarket Courtesy Clerk because of the technical know-how and chemical safety knowledge you possess, Leslie's doesn't agree with you.

    - In additional to poor compensation, you may be required to perform tasks of the position above you without a raise or promotion.

    - An 8-hour shift in the heavily chlorinated environment may leave you with a headache and clothes that reek of chemicals from 10 feet away after each shift.

    - All non-proprietary items are cheaper elsewhere. You cannot price-match with online retailers. If a customer is internet saavy and price-conscious, you cannot capture a sale. If you attempt to through a discount or by upselling, etc., you may receive disciplinary actions.

    - You are expected to be a salesman but are given no resources to succeed, and there is no commission for selling large equipment. There are only occasional underwhelming spiffs.

    - As stated above, you are expected to be a salesperson but will get in trouble for being a salesperson. The store employees do everything they can to drive sales and do the right thing for the customer. They will try to double-scan exclusive mailers for customers to get sale prices. Unsurprisingly, the company tracks coupon scans in an attempt to shut this down. Leslie's is not interested in competitive pricing, driving sales, or supporting their employees' efforts to do so. Tracking coupon scans is, frankly, rather predatory.

    Advice to Management

    - Retrain or re-motivate your DM's or get rid of them. If you compensate your DM's like your store employees, you're only going to get bottom-of-the-barrel DM's.

    - Realize that the amount of knowledge your employees must possess and apply on a daily basis should entitle them to better compensation.

    - The effective monopoly on pool chemicals that you have will probably not last. You need to competitively price your products to compete with online retailers like Amazon. (Note: Rewards Programs are not the same thing as genuinely pricing products competitively.)

    - Continue cooperation with weekly pool service people, continue to secure their business, and allow employees to refer customers to them.

    - Let your Store Managers run their store. Don't rearrange their desk or move their binder, thinking you know what's best. You're at the store for 2 hours once a month. The Store Manager is there 40 hours a week.


  10. "It's a great opportunity for Retail Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Leslie's Swimming Pool Supplies full-time

    Pros

    They offer benefits, 401k matching and decent pay.

    Cons

    home/ work life balance, older POS system

    Advice to Management

    Allow more staffing in the stores


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