Level 3 Communications Reviews in London, England | Glassdoor

Level 3 Communications London Reviews

Updated March 28, 2017
24 reviews

Filter

Filter

London, England (UK)

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Level 3 Communications President & CEO Jeff Storey
Jeff Storey
9 Ratings

24 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great work/life balance, lucky to have a good management team (in 47 reviews)

  • Matching 401k and good benefits (in 69 reviews)

Cons
  • Work life balance is questionable (in 44 reviews)

  • Upper management doesn't understand what the front line employees do and creates a cya environment (in 34 reviews)

More Pros and Cons

  1. "company evaluation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    reliable employer with long history and traditions

    Cons

    not flexible, product & process driven organization

    Advice to Management

    to change from product to customer driven


  2. Helpful (2)

    "Complexity Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in London, England (UK)
    Current Employee - Sales Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Good middle management and friendly staff. Nice offices and some degree of flexible working. Pay is OK but not as good as management state.

    Cons

    This company is the most complex I've ever worked for. Disparate systems, complex processes that are fixed by replacing them with even more complex ones. I've been here many years and Iam completely lost. My job is impossible to do, the best I can hope for is to do whatever I can to try to keep my Customers happy and prevent them from ceasing services and placing their business with a better run, more efficient competitor. Level 3 has grow through acquisition but the Senior Leadership Team seem incapable of integrating any of these bolt on Businesses. They have failed their employees and failed their Shareholders (unfortunately for me I am both).

    Advice to Management

    Get a grip of the system and process complexity nightmare. Fix the Sales Compensation plan. Integrate the businesses you have acquired before making further acquisitions. Bring in some people from outside the Telecoms industry who can help you integrate what you have to eradicate the terribly complex processes.


  3. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in London, England (UK)
    Current Employee - Operations Technician in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good opp for overtime in field ops. Flexable working hours

    Cons

    No payrise sadly this year


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Good work ethic, good people, good work-life balance, cool set of solutions, great set of customers, innovative, encourage thought leadership!

    Cons

    it is very hard for me to seriously think of the cons of Level 3 that would not exist anywhere else, or working for anyone else...

    Advice to Management

    Continue to push, continue to aspire, continue to inspire, from the top down the leadership team is doing an amazing job!


  6. Helpful (2)

    "I wouldn't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in London, England (UK)
    Current Employee - Senior Operations Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook

    I have been working at Level 3 Communications full-time (More than 8 years)

    Pros

    A number of very hard working individuals work here. You get a nice bag when you start and can get a phone for business calls.

    Cons

    Kitchen facilities are awful, think cheapest of the cheap for tea and coffee, and 2 microwaves for 100s of employees, hot water facilities are often broken and you have to resort to a very poor kettle. Lunch time comes and the hunt for cutlery begins.
    HR will talk about all the improvements that they are going to make, then never make them. It's a US company meaning that you'll have the US expecting you to work weekend's and do very long meetings on Skype. Very little decent recognition, they claimed there was no money for in line with inflation pay rises this year despite record profits. I definitely would not recommend working for this company to a friend.

    Advice to Management

    Listen to your employees and try to help them when they are trying to make the business better.


  7. Helpful (3)

    "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Process Architect in London, England (UK)
    Current Employee - Business Process Architect in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    The people are great and you get to work in a fast paced environment which is constantly changing and growing

    Cons

    Not much room for career progression or promotion and not much investment in the staff in terms of training or social events.

    Advice to Management

    TBD


  8. Helpful (2)

    "Whither Level 3 ?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Great network technologies, performance and reliability

    Cons

    Ultra conservative, too much bureaucracy


  9. Helpful (2)

    "Level 3 Provisioning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Very busy with high unit turnover. Conversant with multitude of transport devices and platforms. Training where necessary.

    Cons

    Obsessed with several metrics to the detriment overall quality. Accountability is a bit hit and miss.

    Advice to Management

    Concentrate less on self made too aggressive metrics and just get on with the job


  10. Helpful (3)

    "Product Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Product Management in London, England (UK)
    Current Employee - Director of Product Management in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Big company, global organisation, market leader, ambitious, known brand, history of some success, legitimate business, market consolidator, owner of intellectual property.

    Cons

    Hierarchical, bullying, glass-ceiling, bad ethics, bad morality, incestuous, management arrogance, blinkered and unwilling to invest, little foresight.

    Advice to Management

    Consider that the composition of a service company and its integrity is built upon the ability to deliver a winning customer experience. This requires a forward looking vision and investments in where the market will be, not where it is today. Humility doesn't cost anything and a progressive and cooperative approach to building a lasting business is better than cutting your own throats chasing balloons. Look at your stock price development, current strategy is not working! Employees are unhappy and you've lost technical leadership and operational excellence. Global Crossing is a virus.


  11. Helpful (5)

    "Great portential that never seems to be met"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in London, England (UK)
    Current Employee - Sales Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time

    Pros

    Plenty of work to keep you busy. Some really great people throughout the organization. If you are lucky you will get a new laptop.mobilie - iphone. You usually get an ipad as well.

    Cons

    There are too many systems that are very restrictive. Computers are HP. If you've been naughty, you might get a Dell. Things change every 6 months and it's the same old ideas that didn't work before. Operations is completely neglected and disfunctional. They desperately need more staff but won't admit it.

    Advice to Management

    Stop making changes for the sake of it. Find out what works and build out from there. Invest in more staff for Operations. Making everything a tick box dumbs down staff, encourages silo's and a "reject everything" for the littlest discrepancy mentality.



Showing 24 of 1,059 reviews
Reset Filters