Level 3 Communications Reviews in London, England | Glassdoor

Level 3 Communications London Reviews

Updated October 11, 2017
31 reviews

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London, England (UK)

3.3
StarStarStarStarStar
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Approve of CEO
Level 3 Communications President & CEO Jeff Storey
Jeff Storey
16 Ratings

31 Employee Reviews

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Pros
  • Well paid given the good work-life balance, great benefits (in 55 reviews)

  • Good working environment, good benefits, good salary (in 75 reviews)

Cons
  • Work/Life balance is lacking depending on what group you work in (in 48 reviews)

  • Decisions are made by upper management regardless off direct management feedback (in 39 reviews)

More Pros and Cons

  1. "4.5 stars if I could!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - .NET Developer in London, England (UK)
    Current Employee - .NET Developer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Well paid given the good work-life balance, great benefits. Interesting work, fun and stimulating people.
    In particular, my team and its management are excellent.

    Cons

    Long term career development for technical specialists is more limited than I would like, though I know my management is doing their best for me.

    The rest minor gripes:

    Not enough crockery in the kitchen!

    Harder than it should be to get specialist software and hardware that I need to do my job effectively.

    Advice to Management

    Spend a bit more on in-office facilities and equipment: we will all feel more valued.


  2. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in London, England (UK)
    Current Employee - Sales Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Good working environment, good benefits, good salary. Great solid company if you are looking for job security.

    Cons

    Slow pace, very boring. Not the ideal place for someone ambitious.

  3. "Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCM in London, England (UK)
    Former Employee - CCM in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    Senior management was clued in

    Cons

    Lack of training in technical knowledge, dropped in at the deep end too early


  4. "Level 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Good culture, good work/life balance, good products/services with lots of good training.

    Cons

    Sometimes when services are launched, they are not often ready, which can cause implementation issues.


  5. Helpful (1)

    "Avoid if you want a career instead of just a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in London, England (UK)
    Current Employee - Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    You get paid every month

    Cons

    1. Centurlylink (look at what their employees have to say)
    2. The Company does not like to promote from within and instead prefers to recuit "experts" externally, who have less experience than the people they are senior to.

    Advice to Management

    1. Deliver on your promise of career progression and start recognising the talent and skills of the people you already have.
    2. Install some decent dynamic leadership in EMEA with a track record of delivering growth
    3. Don't let the gold ole southern telecom boys make it any worse than it is already


  6. Helpful (2)

    "Industry Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    There are many reasons to work at Level 3. The company culture is good and there are a lot of good talented people across the organisation. If you are prepared to engage in constructive feedback that is fact based your feedback is taken and used.

    Cons

    It's a complex operating environment and there are many systems and processes to navigate. That said there is an ongoing initiative to simply, consolidate and retire various systems.

    Advice to Management

    Put yourself in the shoes of your employees. Don't ask people to do what you wouldn't do. Respect peoples time and effort as if they were your own.


  7. Helpful (4)

    "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in London, England (UK)
    Former Employee - Account Director in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time

    Pros

    Very Strong global Fibre Network - decent video services.

    Cons

    Mr Crouch (former regional president) appeared devoid on any leadership qualities and has been unable to generate any notable success in EMEA. widely acknowledged as having rude, uninspiring and aggressive persona, I genuinely have no idea what the board were thinking of installing him into the role, more harm than good.

    So many acquisitions has meant broken processes. Account Manager spend so much time fighting against disparate systems, order entry and managing/navigating disconnected processes and customer escalations there leaves limited time for selling. Urgently in need of a modern ERP and customer engagement system.

    Employees are trying really hard to please the customers but the business/leadership lets them down by refusing to invest properly in IT systems which lack true integration.

    Advice to Management

    Enable sales to sell and not to bind disconnected processes and systems. Come through on promises and market aggressively. Apply new measures, roles and rewards for new business acquisition. Drive growth through customer reference programmes and for goodness sake - spend some money on a decent ERP & Customer Engagement platform.

  8. "company evaluation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    reliable employer with long history and traditions

    Cons

    not flexible, product & process driven organization

    Advice to Management

    to change from product to customer driven


  9. Helpful (1)

    "Lacking Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Engineer in London, England (UK)
    Former Employee - Operations Engineer in London, England (UK)
    Negative Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 10 years)

    Pros

    Money around industry average. Private healthcare is about average. Private pension contributions by the company are poor.
    Worked with some talented coworkers who have been allowed or encouraged to leave.

    Cons

    Bullying middle and senior leadership. Totally unaware of the consequences of their poor decisions.
    They do not consult or deem to listen to their staff.

    Advice to Management

    Listen to your staff. They really are your most valuable asset when it comes to getting and keeping customers.


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in London, England (UK)
    Current Employee - Operations Technician in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good opp for overtime in field ops. Flexable working hours

    Cons

    No payrise sadly this year


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