Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated February 19, 2017
998 reviews

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3.0
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
371 Ratings

998 Employee Reviews

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Pros
  • Great work/life balance, lucky to have a good management team (in 47 reviews)

  • Matching 401k and good benefits (in 67 reviews)

Cons
  • Work life balance is questionable (in 43 reviews)

  • The one in place could attempt to involve more collaboration and exposure to upper management (in 34 reviews)

More Pros and Cons

  1. "Pockets of Company Outstanding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    -Flexibility to work from anywhere
    -Competitive salary and benefits
    -Challenging work assignments
    -Great learning environment

    Cons

    -Internal politics slow decision-making and undermine effective and timely execution
    -Often reactive and short-term focused
    -Expected to accomplish much with very few resources
    -Difficult to get employees promoted due to hyper focus on cost containment
    -Complex organization to navigate with many, many stakeholders


  2. "Level3"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Great teams of people. Lots of opportunity to move to other departments for continued learning. Flexible shift times.

    Cons

    Not proactive in creating better tools to allow employees to more efficiently. Very old school train of thought in how and where a person can be productive. Teams are siphoned into knowing only their small piece of the puzzle

    Advice to Management

    Provide more incentives to employees. Make the environment one of teamwork between teams rather than walls between the teams.


  3. "Federal Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Federal Account Director in McLean, VA
    Current Employee - Federal Account Director in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    sales, salary, accounts, clients, co-workers, small company

    Cons

    I don't have any cons.


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  5. "Account Directors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time

    Pros

    Good team mates, systems operate properly

    Cons

    ceiling is very real; they will only pay a certain amount for said position, but hire in new people at larger salaries

    Advice to Management

    value what you have already so we do not have to look outside for competitive pay increases


  6. "Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than 8 years)

    Pros

    Good pay and benefits. Large network; extensive service portfolio.

    Cons

    Management quality very uneven. Integration of multiple acquired companies was never completed making a big mess of processes and systems.

    Advice to Management

    None. They are probably just focused on riding it until CenturyLink takes over


  7. "senior sales engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Engineer in Seattle, WA
    Current Employee - Senior Sales Engineer in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    flexible work hours and location

    Cons

    constant sales pressure month instead of yearly


  8. "Network Technician 2"

    Star Star Star Star Star
    Current Employee - Network Operations Technician II in Denver, CO
    Current Employee - Network Operations Technician II in Denver, CO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Bonuses, vision, medal and dental benefits.

    Cons

    No raises for 2 years and stock shareing is no longer a benefit.


  9. Helpful (2)

    "not recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Level 3 Communications full-time

    Pros

    This company is ran on numbers only with no concern for customer or employees. Very arrogant all around and I have never seen more of a good old boy network in my life. Layoffs are guaranteed.

    Cons

    Big company with decent benefits.

    Advice to Management

    Focus on making it easier for your employees to do work. Look ahead more than the current quarter and numbers.


  10. Helpful (5)

    "Lacking in strategic planning and direction from upper management. Micromanaging encouraged and discrimination allowed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Seattle, WA
    Current Employee - Account Director in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Network strengths. Unfortunately multiple networks through merges are still separated by systems, backup and ordering procedures. No drug tests pre-hire.

    Cons

    Orders will takes 4-5 times longer than quoted to install. Sales reps are bogged down with multiple order entry systems tied to disconnected networks.

    Advice to Management

    Support your sales teams. Good reps leaving out of frustration, bullying by upper management and discrimination.


  11. Helpful (1)

    "Depends..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overlay Support in Irvine, CA
    Current Employee - Overlay Support in Irvine, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Leader in several sectors of wireline connectivity. Global in scope, inherited 3 systems that are silos in execution, and remain in force to support different product work flow from one legacy platform to another. Hard to embrace as a pro, but if you can learn what is essentially 3 telco systems under one roof, one can create a space where one can flourish. The key is understanding what products should be focused on , for short term revenue flow while establishing traditional enterprise funnel building.

    Cons

    The monthly operations cycle focusing on Hitting revenue targets produces transactional selling when longer strategic account planning, is sacrificed. This leads to organisational scrambling which forgoes consistent daily account management focus for last minute heroics to put 'something'on the board. This constantly puts opportunities behind schedule, and creates a constant threatening atmosphere when the funnel is short. The effort to be a trusted advisor to the supposedly valued customer is difficult to put in practice, when cycles are short because of platform complexity, missteps, and lack of quality training, and structural guidance. Missteps by management will waste ones time if one must defer to bad cadence. Leadership is hit or miss. Managers are left to fend for themselves, with little mentoring , staff planning, and lack of profesiomalism. Peeformance goals are largely unobtainable and is used to manage people out of the business, or self elevation having amazing productivity.

    Advice to Management

    Perception trails reality. While the systems in place are actually mature, the not my job atmosphere, stay in your patch, and all glory goes to those who can succeed by cherry picking wisely, which unfortunately takes at least 1 year to figure out, which a person is judged quite harshly based upon early impressions. Actual skill Development isn't really carried out, with missed opportunities and insufficient attention to create actual meaning to statistics provided showing our strengths and market leadership. Recommend focusing on creating meaningful value propositions that will create superior customer relationships.

    Suggest that sales engineering not be subordinate and integrated into the sales management structure. Sales engineers cannot overcome the disadvantage / stigma of being sales support - a necessary evil. Suggest sales Organization be reorginzed to creat better teaming and focus, with quarterly quota focus.

    Sales engineers need to learn from each other, and need time to do both formal and casual discussions and training.

    Align solutions with value propositions that make sense to both sales and customer.

    Make product understand that positioning requires tools, and differentiation.



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