Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated August 16, 2018
1,164 reviews

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3.1
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
470 Ratings

1,164 Employee Reviews

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Pros
  • "Well paid given the good work-life balance, great benefits" (in 55 reviews)

  • "Good working environment, good benefits, good salary" (in 76 reviews)

Cons
  • "Work/Life balance is lacking depending on what group you work in" (in 48 reviews)

  • "Decisions are made by upper management regardless off direct management feedback" (in 39 reviews)

More Pros and Cons

  1. "Billing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time

    Pros

    A company that takes care of its employees by providing a good yearly bonus, events, food, and health freebies.

    Cons

    Their yearly bonus will now depend on screening and yearly incentives.


  2. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in New York, NY
    Former Employee - Programmer Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (Less than a year)

    Pros

    It was absolutely fantastic and I loved working there.

    Cons

    The culture could be improved.

  3. "Used to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Arlington, VA
    Current Employee - Sales Engineer in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    Not much these days since the merger.

    Cons

    No training with the new company and processes. The sales people from CenturyLink are not good at understanding the products or practices. The commissions have been garbage since the merger and leadership doesn’t seem to care.

    Advice to Management

    Get your act together and develop some training for the merger of the two companies. You had all the time in the world to do this yet have dropped the ball consistently on a daily basis. Level 3 was a great place to work and had their act together but now it is like a free for all with the merger and not many people are happy here.


  4. "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time

    Pros

    Great pay if you make the necessary sales objectives.

    Cons

    A corporate environment that is cumbersome.


  5. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Level 3 Communications full-time

    Pros

    Get perks (gym, cafe, etc.) and leading in development.

    Cons

    Bought by CenturyLink and culture changed drastically.


  6. Helpful (2)

    "Depends 100% on your Leadership and Co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Broomfield, CO
    Former Employee - Director in Broomfield, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (More than 10 years)

    Pros

    Plenty of great people who became great friends. Early on, the company had an amazing vision, but later struggled for survival in the telecom bust. One of a kind national network. Some amazing Sales professionals.

    Cons

    Some of the best leaders, and some of the worst managers in any industry. Egos...egos everywhere. Inability to retain top talent.

    Advice to Management

    Pay attention to the people who do the work...just like you did in the earliest days of the company. Lose the ego and regain your curiosity.


  7. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Great teammates and coworkers within the local office

    Cons

    There were way too many processes, too many products, too many systems...too much time spent figuring these out or trying to find the right support to get the help you need. It seemed as though executive leadership didn't have a clue what was happening on the ground regardless of feedback provided.

    Advice to Management

    If you want sales to increase, listen to the the advice from the sales teams and make the necessary changes to allow them to focus on bringing in new revenue versus spinning their wheels on non-revenue generating activities. There needs to be a drastic clean up of processes and systems.

  8. Helpful (1)

    "Employee of Last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Architect in Broomfield, CO
    Former Employee - Software Architect in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    There are tons of folks who essentially hide in the bureaucracy. Great place if you just want to collect a pay check till you either get laid off or retire.

    Cons

    Lots of politics, low morale, very old tech stack. Essentially, the telecom/pipe business is one of diminishing returns. Thing of this company as a utility company.


  9. Helpful (3)

    "It got A LOT worse after CenturyLink"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 10 years)

    Pros

    Unlikely to go bankrupt in the next 5-10 years

    Cons

    Two large, dysfunctional company cultures coming together to make things better? Two extremely complex networks, cobbled together with duct tape, rubber bands and pipe cleaners? Union and non-union workforces marching to the same goals? Two poorly integrated companies (Level 3 is much more integrated) trying to integrate? Christian (and not in an inclusive way) based company buying an international company spanning multiple continents, counties and world cultures? What could possibly go wrong? The question is what could possibly go right?

    Advice to Management

    Jeff and Sunit don't need advice. They are going to cut, cut, cut to the bone like they did at Level 3. The will the short term profit bleed out, cash in and then leave or retire.


  10. Helpful (1)

    "Account director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Great network and vast amount of products

    Cons

    Below average desire to serve the customer

    Advice to Management

    Put customers first


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