Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated May 15, 2018
1,156 reviews

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3.1
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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
465 Ratings

1,156 Employee Reviews

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Pros
  • Well paid given the good work-life balance, great benefits (in 55 reviews)

  • Good working environment, good benefits, good salary (in 76 reviews)

Cons
  • Work/Life balance is lacking depending on what group you work in (in 48 reviews)

  • Decisions are made by upper management regardless off direct management feedback (in 39 reviews)

More Pros and Cons

  1. "TSC tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    I am working on Level 3 and I am looking for a job in FL

    Cons

    nothing that I know yet, no complain about this company is a good place to work one of the best company


  2. Helpful (1)

    "Employee of Last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Architect in Broomfield, CO
    Former Employee - Software Architect in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (More than a year)

    Pros

    There are tons of folks who essentially hide in the bureaucracy. Great place if you just want to collect a pay check till you either get laid off or retire.

    Cons

    Lots of politics, low morale, very old tech stack. Essentially, the telecom/pipe business is one of diminishing returns. Thing of this company as a utility company.

  3. Helpful (3)

    "It got A LOT worse after CenturyLink"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 10 years)

    Pros

    Unlikely to go bankrupt in the next 5-10 years

    Cons

    Two large, dysfunctional company cultures coming together to make things better? Two extremely complex networks, cobbled together with duct tape, rubber bands and pipe cleaners? Union and non-union workforces marching to the same goals? Two poorly integrated companies (Level 3 is much more integrated) trying to integrate? Christian (and not in an inclusive way) based company buying an international company spanning multiple continents, counties and world cultures? What could possibly go wrong? The question is what could possibly go right?

    Advice to Management

    Jeff and Sunit don't need advice. They are going to cut, cut, cut to the bone like they did at Level 3. The will the short term profit bleed out, cash in and then leave or retire.


  4. Helpful (1)

    "Account director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Great network and vast amount of products

    Cons

    Below average desire to serve the customer

    Advice to Management

    Put customers first


  5. Helpful (1)

    "Reviewing company ads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Level 3 Communications part-time (More than 3 years)

    Pros

    Its one of the best company to work cause they respect workers

    Cons

    The payment delays and they don't give as opportunities to do other jobs

    Advice to Management

    They update there services


  6. Helpful (1)

    "Worst Company - If looking at San Jose Location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Jose, CA
    Former Employee - Account Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 3 years)

    Pros

    Absolutely None for SAN JOSE Office. For company , I would say brand and products are good. They really good in terms of managing existing customers only. New logos Sales- Not good.

    I have heard positive things from other office locations but San jose mgmt is really bad.

    Cons

    A particular manager is extremely bully and has questionable character and still the management is feeding him. Ethics in San Jose office are gone for a toss. Accounts and deals are only for specific people and they block salesforce so that you cannot see whether really the other person is doing anything on the account or not. I have never come across any Sales org doing that , this clearly tells you about lack of transparency. When you resign, HR never takes feedback because they are least interested and you are given a online survey form which no one reads. You will see all new hires struggling and only the tenured favorites get accounts and deals.

    Advice to Management

    Please fire some people,else it can lead to legal trouble. HR needs to take action , even after several complaints the person is still with the company.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lone Tree, CO
    Former Employee - Customer Service Representative in Lone Tree, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications (Less than a year)

    Pros

    Hardworking relaxed atmosphere with good management skills

    Cons

    A lil far travel wise

  8. Helpful (2)

    "Off Net Circuit Design"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Level 3 Communications full-time (More than 3 years)

    Pros

    Great benefits, nice campus and cafe, covered parking.

    Cons

    Layoffs, re-orgs, downsizing, turnover, short cubes, office politics, and bullying.


  9. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Great product mix. Excellent multi-national network.

    Cons

    Acquired by CenturyLink, creating much uncertainty in the market.

    Advice to Management

    Take adequate time to integrate the networks. Develop an internal team, to include customer facing employees to assure minimal customer network interruption


  10. Helpful (3)

    "Controlled Chaos."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Broomfield, CO
    Current Employee - Customer Care Manager in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a Big Company, multiple locations, easy to move and easy to make connections if you reach out. Good benefits and bonuses.

    Cons

    A lot of yellow tape, and dying culture. It is very Type A do your job and head home. Easy to feel lost

    Advice to Management

    Take care of your employees first


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