Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated September 13, 2017
257 reviews

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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
91 Ratings

257 Employee Reviews

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Pros
  • Good culture, good work/life balance, good products/services with lots of good training (in 54 reviews)

  • Good working environment, good benefits, good salary (in 76 reviews)

Cons
  • Work/Life balance is lacking depending on what group you work in (in 48 reviews)

  • Decisions are made by upper management regardless off direct management feedback (in 38 reviews)

More Pros and Cons

  1. Helpful (3)

    "Only care about the money."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Coudersport, PA
    Former Employee - Network Engineer in Coudersport, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 5 years)

    Pros

    Good benefits and pretty good pay.

    Cons

    If you have an opinion that management does not agree with, you are treated extremely bad right up until you are let go.

    Advice to Management

    Treat you employees like human beings and not a number. Stop stressing them out with the deadlines and too many projects at once. Help them resolve their issues when they come to an impasse instead of leaving them in the wind.


  2. Helpful (2)

    "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 3 years)

    Pros

    Pays very well for the field techs

    Cons

    Very poor morale of the departments that support Operations.

    Advice to Management

    Employee's are your real asset.

  3. Helpful (1)

    "The best bad experience you will ever have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Operations Technician in Broomfield, CO
    Former Employee - Network Operations Technician in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 8 years)

    Pros

    > You may happen to work in a very nice building.
    > You will get paid until the needs of the business determine otherwise.
    > You will be treated as royalty in the event that you are a VP or above.
    > You can take comfort in the knowledge that your pay will remain consistent and unchanged for the extent of your employment.
    > You will be provided all of the tools you may require to be successful in your new position, as long as such tools do not require cost or effort and you can locate them without assistance.
    > Your self starting skills will become finely honed. You will be provided the opportunity to teach yourself things you never thought possible.
    > The company cares a great deal for it's employees as long as such caring does not conflict with the needs of the business.

    Cons

    I can' t think of any.

    Advice to Management

    Enjoy those golden parachutes, and best of luck on the next great company you optimize from a top down perspective! Congratulations on consolidating and subsequently eliminating a once vibrant and diverse Colorado Telecom job market.


  4. "It's all about the revenue - at any cost."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Level 3 Communications full-time (Less than a year)

    Pros

    Good benefits and challenging work. Can learn a lot in telecommunications and take pride in doing and enjoying the work.

    Cons

    Expanding territories without consulting without compensation. On call 24/7 365 days without rotation, pay adjustment or comp time. Expected to be at work during regular hours regardless of how long you worked overnight or how many days. Task driven objectives - depending on workload - are meant to set you up to fail since most depend on outside sources or meetings . Management is either not skilled enough or under pressure and constantly pass on to workers. Found other divisions afraid to work out of box and will constantly bombarded you with emails - people afraid to take extra step in job or use common sense causing excessive emails to each other, managers and directors. Need to be able to be to be reached at all times. Company wants to maintain a healthy outlook to outsiders but is really working them to the point they have are just quitting.

    Advice to Management

    Stop setting up workers to fail. Motivation factor is low when you don't understand what your staff does in their daily routine. Should measure of all work not just revenue driven work. Plenty of follow-up work and how long it takes should be considered. Find solutions to lesson the stress when you ask your staff to do 80 hour work in 55-65 hours. Remember family time is important too.


  5. "Help Desk Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time

    Pros

    Fast Paced, friendly environment, constant change

    Cons

    No advancement for the minorities


  6. "Customer Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Lone Tree, CO
    Current Employee - Customer Care Manager in Lone Tree, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    Great people to work alongside and have my best manager in over 20 years in telecom currently

    Cons

    More than 35 active systems, new changes daily that cause confusion and indecisive executive leadership that manages through metrics. No room for advancement if you are not a friend of someone.

    Advice to Management

    Clean house and get a strong leadership base rather than the current micro-manager format that has proven unsuccessful for many years


  7. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Denver, CO
    Current Employee - Account Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Good Money
    Good Upper Level Management

    Cons

    No Growth
    Very little opportunity to grow

  8. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than 8 years)

    Pros

    Can blend in easily if you are an average performer since the company is big.

    Cons

    Top performers will not feel valued. Company is a stereotypical large company with below average benefits. They do not value their employees. Raises and promotions frozen most of the time. All the best employees will eventually leave while the mediocre and bad stay.

    Advice to Management

    Your best assets are your employees, not your fiber.


  9. "Senior Account Executive/Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 5 years)

    Pros

    global reach, larger portfolio of services

    Cons

    time spent on administrative tasks, slow service delivery

    Advice to Management

    streamline sales and service delivery processes


  10. "Put out all the Fires"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time

    Pros

    Good People to work with, challenging network that allows learning and understanding of Network fundamentals and configurations

    Cons

    Management doesn't understand their need to adapt the business. Their goals are stated to be changing from product driven to service driven but they don't have managers with experience or service industry experience.


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