Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated February 17, 2017
239 reviews

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Level 3 Communications President & CEO Jeff Storey
Jeff Storey
82 Ratings

239 Employee Reviews

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Pros
  • Great work/life balance, lucky to have a good management team (in 47 reviews)

  • Matching 401k and good benefits (in 67 reviews)

Cons
  • Work life balance is questionable (in 43 reviews)

  • The one in place could attempt to involve more collaboration and exposure to upper management (in 34 reviews)

More Pros and Cons

  1. Helpful (3)

    "not recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Level 3 Communications full-time

    Pros

    This company is ran on numbers only with no concern for customer or employees. Very arrogant all around and I have never seen more of a good old boy network in my life. Layoffs are guaranteed.

    Cons

    Big company with decent benefits.

    Advice to Management

    Focus on making it easier for your employees to do work. Look ahead more than the current quarter and numbers.


  2. Helpful (6)

    "Lacking in strategic planning and direction from upper management. Micromanaging encouraged and discrimination allowed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Seattle, WA
    Current Employee - Account Director in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Network strengths. Unfortunately multiple networks through merges are still separated by systems, backup and ordering procedures. No drug tests pre-hire.

    Cons

    Orders will takes 4-5 times longer than quoted to install. Sales reps are bogged down with multiple order entry systems tied to disconnected networks.

    Advice to Management

    Support your sales teams. Good reps leaving out of frustration, bullying by upper management and discrimination.


  3. Helpful (2)

    "Depends..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overlay Support in Irvine, CA
    Current Employee - Overlay Support in Irvine, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than 3 years)

    Pros

    Leader in several sectors of wireline connectivity. Global in scope, inherited 3 systems that are silos in execution, and remain in force to support different product work flow from one legacy platform to another. Hard to embrace as a pro, but if you can learn what is essentially 3 telco systems under one roof, one can create a space where one can flourish. The key is understanding what products should be focused on , for short term revenue flow while establishing traditional enterprise funnel building.

    Cons

    The monthly operations cycle focusing on Hitting revenue targets produces transactional selling when longer strategic account planning, is sacrificed. This leads to organisational scrambling which forgoes consistent daily account management focus for last minute heroics to put 'something'on the board. This constantly puts opportunities behind schedule, and creates a constant threatening atmosphere when the funnel is short. The effort to be a trusted advisor to the supposedly valued customer is difficult to put in practice, when cycles are short because of platform complexity, missteps, and lack of quality training, and structural guidance. Missteps by management will waste ones time if one must defer to bad cadence. Leadership is hit or miss. Managers are left to fend for themselves, with little mentoring , staff planning, and lack of profesiomalism. Peeformance goals are largely unobtainable and is used to manage people out of the business, or self elevation having amazing productivity.

    Advice to Management

    Perception trails reality. While the systems in place are actually mature, the not my job atmosphere, stay in your patch, and all glory goes to those who can succeed by cherry picking wisely, which unfortunately takes at least 1 year to figure out, which a person is judged quite harshly based upon early impressions. Actual skill Development isn't really carried out, with missed opportunities and insufficient attention to create actual meaning to statistics provided showing our strengths and market leadership. Recommend focusing on creating meaningful value propositions that will create superior customer relationships.

    Suggest that sales engineering not be subordinate and integrated into the sales management structure. Sales engineers cannot overcome the disadvantage / stigma of being sales support - a necessary evil. Suggest sales Organization be reorginzed to creat better teaming and focus, with quarterly quota focus.

    Sales engineers need to learn from each other, and need time to do both formal and casual discussions and training.

    Align solutions with value propositions that make sense to both sales and customer.

    Make product understand that positioning requires tools, and differentiation.


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  5. Helpful (1)

    "Negative work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Denver, CO
    Current Employee - Customer Care Manager in Denver, CO
    Neutral Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than 10 years)

    Pros

    Work from home opportunity at times
    Good frontline coworkers
    Decent pto if you can take it
    Insurance is only ok

    Cons

    No work life balance
    Unfair salary structure, you can have your employees making more than you do as a manager
    Upper management doesn't understand what the front line employees do and creates a cya environment
    Some employees were recently given incentive bonuses to stay on during the upcoming merger, which everyone knows, but most were not, which creates a negative work environment

    Advice to Management

    Be fair - actually read the comments that were submitted by employees during the most recent company survey, you will see great suggestions which could help


  6. Helpful (2)

    "Level who"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in New York, NY
    Current Employee - Account Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    salary , technical team

    Cons

    management, comp plan is the worst, customer delivery is embarrassing. work life balance is the worst especially in the NYC offices and not allowed to work from home especially if you have a manager who will not let you while his counter part lets his employees work from home, no fairness, it a pick and choose.

    Advice to Management

    please open your eyes to everything no one is happy on all accounts

    Level 3 Communications Response

    Jan 31, 2017 – Senior Vice President of Global Talent Management

    We appreciate your honest feedback. Level 3 strives to be an employer that upholds a set of core values that includes accountability, integrity, performance, service, respect and teamwork. You are ... More


  7. Helpful (1)

    "Difficult place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Level 3 Communications full-time

    Pros

    Friendly co-workers, convenient location, Good PM's

    Cons

    Management can be difficult to work with.


  8. Helpful (1)

    "Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time (More than 5 years)

    Pros

    Large company in Colorado, a lot of opportunity, nice campus, good benefits.

    Cons

    Acquire and get rid of the prior company values.

    Advice to Management

    Remember what the acquired company did to make them successful in the first place.


  9. Helpful (2)

    "Channel manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Big company, a lot of room to move

    Cons

    Typical big company... just an employee number


  10. Helpful (5)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Cincinnati, OH
    Former Employee - General Manager in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (More than 10 years)

    Pros

    Global reach with a strong services portfolio under you

    Cons

    Where to start.....Culture, Culture, Culture

    Advice to Management

    To lae now, but follow Jeff's advice and finish integrating one or more of the companies you have acquired. I can here the tilting of tower....Never mind CenturyLink is buying the issue.


  11. Helpful (3)

    "Senior Account Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Level 3 Communications full-time (More than 5 years)

    Pros

    Clients view Level 3 as a superior customer service provider over AT&T and Verizon. Many people work from home. Good support model with solution architect support for most services.

    Cons

    No respect for family work/life balance. Expectation in sales to stay on email and attend various calls when on PTO. Quotas extremely high and given out randomly. Micro manage in some groups. Internal systems laborious as they have not integrated everything for the last 2 mergers. That will get even worse when Century link purchases them.

    Advice to Management

    Standardize quotas and make them fair. Allow senior sales professionals to run their business.



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