Level 3 Communications Reviews | Glassdoor

Level 3 Communications Reviews

Updated August 16, 2017
1,094 reviews

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1,094 Employee Reviews

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Pros
  • Good culture, good work/life balance, good products/services with lots of good training (in 53 reviews)

  • Matching 401k and good benefits (in 72 reviews)

Cons
  • Work/Life balance is lacking depending on what group you work in (in 47 reviews)

  • Decisions are made by upper management regardless off direct management feedback (in 38 reviews)

More Pros and Cons

  1. "Federal Account Director-NASA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Federal Account Director in Broomfield, CO
    Former Employee - Federal Account Director in Broomfield, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Level 3 Communications (More than 3 years)

    Pros

    Great experience. Very good team working enviroment.

    Cons

    Need to improve sales training for entry level salespeople.

    Advice to Management

    Level3 processes are too cumbersome.


  2. "Customer Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Level 3 Communications full-time

    Pros

    Good immediate manager, good corporate bonuses,

    Cons

    Complex Processes, Little Accountability, Upper Management out of touch with what goes on in the ranks.

    Advice to Management

    Simplify processes, document processes better

  3. "Senior Account Manager - Collaboration"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications (Less than a year)

    Pros

    Ability to work remotely; Not a lot of micromanagement

    Cons

    Management can sometimes lead by threats, which is not always a good feeling.


  4. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time

    Pros

    Level 3 has great products in theory,

    Cons

    Very messed up, they haven't fully integrated any acquisitions. I think Jeff Story means well, but the organization is ran in shilohs which prevent a unified message and organized company, which causes a poor customer and employee experience.

    Advice to Management

    Take off the blinders and work to become one unified company. Put a focus on your customers and employees.


  5. Helpful (7)

    "Sell for someone else. Trust me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Advanced technologies
    Higher end of market target customers
    High level of professionalism
    Pretty good reputation in the industry
    Growing quickly, until acquisition

    Cons

    Lies upon lies
    Seriously, I'm not a jaded bottom performer. I'm a presidents club rep with a long career in IT and Telecom. Steer clear! Nothing but lies and back handed deals and crazy amounts of turnover. One month it's focus on this one proud t or process and the next month it is 180 degree turn. Management pats each other on the back every meeting and gives no credit to sales. Unless you are given several top accounts right off the bat, you will not succeed here.
    Comp plan is unattainable even if you hit your number. You will not get paid.

    Advice to Management

    You are beyond help. Try being honest and open for once. Get your heads out of the sand. Quotas should be aligned appropriately with account base and tenure.


  6. Helpful (1)

    "On boarding process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Off Net Provisioning in Broomfield, CO
    Former Employee - Off Net Provisioning in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Level 3 Communications full-time (Less than a year)

    Pros

    great company
    great facility in Broomfield

    Cons

    after onboarding no real guidance


  7. "good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Level 3 Communications full-time

    Pros

    Great people- great sales engineers

    Cons

    sales is the trash can of the company

    Advice to Management

    let sales people sell

  8. "Level 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly people, always willing to help

    Cons

    There are so many systems and processes

    Advice to Management

    Get the merger finished!!


  9. "Transition to CenturyLink"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Broomfield, CO
    Current Employee - Project Manager in Broomfield, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Level 3 Communications full-time (More than a year)

    Pros

    Progressive industry. Good benefits. Reasonable compensation.

    Cons

    Being acquired by a competitor with a reputation for a more stodgy culture. Very political in certain areas.

    Advice to Management

    Try to take the best from.each side and integrate with each other.


  10. Helpful (2)

    "Company can use work to be successful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager in Denver, CO
    Former Employee - Customer Care Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Level 3 Communications (More than 3 years)

    Pros

    Decent benefits, average salary, flexible schedule.

    Cons

    No room for growth, too many internal mistakes.

    Advice to Management

    Need system help to consolidate.


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