Lexington Law Reviews | Glassdoor

Lexington Law Reviews

Updated December 20, 2017
90 reviews

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3.3
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John Heath
46 Ratings

90 Employee Reviews

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Pros
Cons
  • You are not actually a paralegal and it is call center work (in 10 reviews)

  • It's sometimes very busy with back to back calls, this can be exhausting and hard to keep up with every day (in 5 reviews)

More Pros and Cons

  1. "Great Company Difficult Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in North Salt Lake, UT
    Current Employee - Paralegal in North Salt Lake, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lexington Law full-time (Less than a year)

    Pros

    Great health benefits, everyone in management is super willing to help you.
    Great atmosphere and corporate culture.

    Cons

    A lot of positions involve answering phone calls from clients which can be tedious.
    You definitely need some stamina.

    Advice to Management

    Help employees boost morale. There definitely needs to be more ways to break up time between phone calls.


  2. Helpful (1)

    "Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in Phoenix, AZ
    Current Employee - Paralegal in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lexington Law full-time (More than a year)

    Pros

    Flexible schedule, free credit repair, catered events periodically.

    Cons

    Little room for advancement, management positions typically given to outside hires, lack of consistency and updates on information and rule changes, nit picky QA, rude and entitled clients, dishonest enrollment practices, unfair incentive programs, unrealist metric goals, only 7 seconds between calls.

    Advice to Management

    Stop hiring externally for leadership when there are plenty of qualified employees, provide more consistency with information and QA.

  3. "Account Set Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lexington Law full-time

    Pros

    It was simple. There is a script you follow and almost every call is the same.

    Cons

    Some people that call are very rude. Repeating the script over and over can get very boring. It felt very impersonal and nobody made an effort to know me or make me feel valued as an employee.


  4. "Either grossly underpaid or overpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Provo, UT
    Current Employee - Credit Analyst in Provo, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lexington Law full-time (Less than a year)

    Pros

    If you get the hang of sales, or if you get on the right lead source, this job pays very well for very easy work. Flexible schedule/late/days off.

    Cons

    If you are on hotswap, and you cant sell the calls, you are likely to leave very quickly.


  5. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lexington Law full-time

    Pros

    everyone nice, management is awesome and everyone wants you to succeed

    Cons

    it can be stressful but what job isn't


  6. "Love Lexington"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal/Development Coach in North Salt Lake, UT
    Current Employee - Paralegal/Development Coach in North Salt Lake, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lexington Law full-time (More than a year)

    Pros

    I Love Lexington!!! I have had so much personal and professional growth at Lexington. I have learned so much information about credit I never would have gotten otherwise!! And having that knowledge has allowed me to help Lexington's clients and my family. Management has an open door policy and are always eager for ideas and feedback!! In my two years with Lexington I have watched them take feedback and ideas to improve the work place! And management is invested in their paralegals and truly care about them! This is an amazing company to work for!!

    Cons

    It can be stressful, but you will find that no matter where you work.

    Advice to Management

    Keep listening like you already do and you will continue to be amazing!!!


  7. "Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in Salt Lake City, UT
    Current Employee - Paralegal in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lexington Law full-time (More than a year)

    Pros

    Free credit repair, we get to share in the success of our clients and help them to reach their credit goals.

    Cons

    Mandatory to work every 3rd Saturday.

    Advice to Management

    Just keep listening to the employees and continue to make it an enjoyable, fun work place.

  8. "In the long run you never mattered to them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal
    Former Employee - Paralegal
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Lexington Law full-time (More than a year)

    Pros

    Done need lots of brain power just show up and go home on time and follow simple rules and schedules and you will keep your job.

    You don't take the work home with you so it's only when you're there. Meaning you can be a total idiot and as long as you're nice on the phone you'll do fine.

    Cons

    You will not work there and say, "that was a wise career choice" unless you manage to keep working there for 15-30 years

    Same thing every day all day. Always on the phones.

    No real opportunity for advancement until you've worked there at least 5 years.

    If you take 16 minute breaks rather than the strict 15 minutes you are allotted you WILL get in trouble.

    For me they started giving me extra important things to do and I thought I was important to them and I was going to advance quickly because I worked hard. Managers gave me tasks and let me use their credentials and I slowly started doing more and filling a management position.

    For 8 months they told me they would promote me officially (so i could officially do what they were already making me do) and pay me accordingly. Then I left on a vacation and while I was gone they started interviewing people to fill that position that I had been doing. Upon my return I confront management about it and they began to accuse me of using other people's passwords (which I did under supervision of those people when they have me tasks to complete for them) I tried to get other people involved and they ended up firing me and hiring someone who worked there longer to do what I was doing and partly them more.

    There were weeks where I worked over 12 hours per day filling in for managers just to get yelled at for working too much overtime.

    Advice to Management

    Stop making people believe they get anything than a paycheck for this job. Other law firms don't appreciate the work experience (and they shouldn't because we don't anything law related except learn about laws...)

    In the executive meetings we talk about the future of the company and the good things but on the call floor they just get yelled at none of the positive future or vision is translated to the average employee.


  9. "Awesome company who cares about their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Loyalty Paralegal in North Salt Lake, UT
    Current Employee - Client Loyalty Paralegal in North Salt Lake, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lexington Law full-time (More than a year)

    Pros

    Lexington is an amazing place to work. They truly understand their employees and do all they can to help them balance work and life!

    Cons

    It's sometimes very busy with back to back calls, this can be exhausting and hard to keep up with every day!

    Advice to Management

    Continue to develop your people and invest in the


  10. "Paralegal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lexington Law full-time

    Pros

    Good pay
    Nice environment
    Free credit repair
    Did get negative items removed in 2 months.

    Cons

    Too pushy on trying to save clients that are calling into cancel.
    I was there to provide great customer service, not try an bug an bug clients into keeping the service.
    That is the only thing I hated about the company


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