LexisNexis Legal & Professional Account Manager Reviews | Glassdoor

LexisNexis Legal & Professional Account Manager Reviews

16 reviews

Filter

Filter

Account Manager

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
LexisNexis Legal & Professional CEO Mike Walsh
Mike Walsh
5 Ratings

Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • So senior management can get rich (in 67 reviews)

  • Upper management as all over the place with regard to long term strategy of the product (in 60 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company, but problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Washington, DC
    Current Employee - Account Manager in Washington, DC
    Disapproves of CEO

    Pros

    flexible schedule, some very solid mid-mgmt people, fun mid-mgmt and front-line employees

    Cons

    Horrible processes, lack of accountability, lack of willingess to help others if not directly your responsibility, lack of understanding our product perception in market, too many legacy people not qualified for jobs

    Advice to Management

    Take a risk, be innovative, fire some people who have been here for ages...


  2. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Dayton, OH
    Former Employee - Account Manager in Dayton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good company with good values, people, and support. Good work-life balance as you begin with 18 paid days vacation, and the opportunity to win cool trips through sales success

    Cons

    Culture is drastically different depending what market segment you are in, and this can make or break your experience with the company. Often feels like there are a multiple companies inside one, but that probably comes with the territory of any large, management heavy company.


  3. Helpful (2)

    "Middle of the Pack"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook

    I have been working at LexisNexis Legal & Professional full-time (More than 5 years)

    Pros

    Accommodates working remotely and offers great IT support. Good benefits, comparable compensation package, some good people left. Could be a great product and it's slowly inching its way to greatness. It has the ingredients for a strong company.

    Cons

    Large infrastructure changes in management and staff resulting in fragmented starts and stops. Incomprehensible decision making at executive levels. Communicated long term vision is sacrificed for the immediate sale. Support and infrastructure improvements never materialize. Extreme silos result in no one taking responsibility and things falling through the gaps. Customer facing reps are left with attempting to bridge those gaps for clients with excuses, explanations and appeasements. The proverbial carrot leads the pack - it'll get better soon, it'll get better soon, it'll get ...

    Advice to Management

    Please listen to the cries for help from your working force. They have supported you so loyally and continue to do. Empower us and recognize the diversity of strength you have in your team. Stop hiring and forcing people into positions they are not well-suited for, and encourage movement to explore other positions.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at LexisNexis Legal & Professional full-time (More than 5 years)

    Pros

    This company had, and still has, some wonderful employees. The benefits were pretty good (vacation, PTO, volunteer days, and educational reimbursement); the health insurance was okay.

    Cons

    Change in management, from the upper levels to the mid levels was constant. You could count on having a different manager every six to nine months. This brought a lot of stress because each manager wanted to create his/her own team. In addition, due to a poor redesign of the flagship product and a difficult economy in the legal sector, the company lost a lot of revenue over the past few years. Upper management would try to compensate for this by cutting the workforce once or twice a year (thus the reorganization of managers). Every April and November, the employees would be on edge, waiting to hear from HR that they had been reassigned or laid off. It didn't matter if you were a top-shelf employee who had received numerous performance awards; if your number was called, that was it. I understand that there is no real security in any job, but this environment seriously lowered employee moral.

    Advice to Management

    Invest in the products to make them top-shelf again. Stop the constant changes in management, and make a more concentrated effort to retain top employees.


  6. "A positive experience with much learned and met good people along to the way."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in Austin, TX
    Former Employee - National Account Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The services that we offered and the clients that I had worked with for so many years. The possibilities for many perks an benefits with the company besides health for exceeding goals. Autonomy was given to senior and successful Account Managers which made the position much more able to attain and retain success.

    Cons

    Too many chiefs and wanna be chiefts and contradictions were constantly looming in the environment. Company so huge that there was no sense of connection or family hood.

    Advice to Management

    Try to utilize the very things you want to put into place and conclusions are best not to jump to.


  7. Helpful (2)

    "Account Excecutive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New Providence, NJ
    Current Employee - Account Manager in New Providence, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LexisNexis Legal & Professional full-time (More than 3 years)

    Pros

    - Good for college grad looking for experience. Get out after a few years.

    Cons

    - No Vision
    - Horrible products, Too Expensive, Hard Sell
    - Low Moral

    Advice to Management

    Stop hiring expensive consulting agencies. Ask your client base and staff what can be done to make the company better.


  8. Helpful (9)

    "Pressure Cooker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Dayton, OH
    Current Employee - Account Manager in Dayton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LexisNexis Legal & Professional full-time

    Pros

    Wonderful co-workers, great pay and benefits. Fun perks like parties, happy hours, etc.

    Cons

    Mismanagement is rife, flagship products don't work, pressure is unbearable. Just this year, a woman in her thirties had a stress related stroke, and two other people had to take short term disability for psychological reasons. The pay is not worth it.

    Advice to Management

    When employee performance tanks, look for underlying causes rather than just applying more pressure. You have talented professionals who need the chance to succeed. Don't let a bad month or two convince you that employees who have been with the company for decades are dead weight. Invest in your employees that way you say you do. Stop the culture of fear.


  9. Helpful (3)

    "It's OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Dayton, OH
    Former Employee - Account Manager in Dayton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LexisNexis Legal & Professional full-time (More than 3 years)

    Pros

    Give back to community, sales conferences, well-known company that generates alot of revenue.

    Cons

    High stress and burn-out. You can be an over achiever and hard worker, but if you have an under performing territory you're doomed.


  10. Helpful (4)

    "Out of touch management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Home office is very nice. There are some great people at LexisNexis. I have made some great friends that will continue to be my friends outside of the company.

    Cons

    - employees treated differently for the same job
    - Sales management brings no value

    I worked in both the commercial and government sales organizations within the Risk division. The company continues to change for the sake of changing. Most recently management has thought it would be a good idea to randomly give different Variable Compensation (VC) plans to employees who are doing the same job. Did they honestly think that we wouldn't figure this one out? Management has no clue how to keep good employees happy. They are leaving the company at an alarming rate. In 5 years in the same position, my territory changed each year, making it very difficult to get a handle on customers or actually complete larger deals with long sales cycles. Also, the only way to advance in the company is to play the "political game" and become a middle management "yes-man" who only sees things through rose-colored glasses.

    Advice to Management

    Stop trying to change the company for the sake of changing. Go back to what was working. Don't bring in a sales management team that is inexperienced in the space they are leading (ie, government). Unless I hear that this company is changing for the better, I would not even think of recommending LN as a place to work.


  11. Helpful (3)

    "A Revolving Door"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Boca Raton, FL
    Current Employee - Account Manager in Boca Raton, FL
    No opinion of CEO

    Pros

    The benifts are on par for Corporate America though healtcare benefits have decreased....

    Cons

    continuous change....hiring of interns that are unqualified....way too many products, processes and hoops to jump through....

    Advice to Management

    listen to your employees...stop giving empty promises....develp all products before roll out to customers and retain your top employees.....