Lexmark International Reviews | Glassdoor

Lexmark International Reviews

Updated March 22, 2017
624 reviews

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624 Employee Reviews

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  1. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Overland Park, KS
    Former Employee - Manager in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lexmark International full-time (More than 8 years)

    Pros

    People that remain are top notch, but are at high risk for flight. Executive leaders are grossly out of touch with the growth of the company.

    Cons

    Leadership direction and motivation to sell company has killed morale and the entrepreneurial spirit upon which the company was based.

    Advice to Management

    Get back to growing ALL aspects of the company, not just positioning for sale.


  2. "Enterprise Software Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Negative Outlook

    I have been working at Lexmark International full-time

    Pros

    Overall I have, and still do enjoy the people that I work with, the local culture in the Lenexa, KS office, and the benefits and comp package with PerceptiveSoftware/Lexmark Enterprise Software. Physically the office is a very a nice building and we are allowed great flexibility to work remotely. Basically as long as you get your work done and do what you're supposed to do nobody is looking over your shoulder. Additionally, the products/solutions we sell are good and have a need in the market.

    Cons

    The last 18-24 months have been a whirlwind of change, consternation and uncertainty due to re-branding and multiple acquisitions, including our own acquisition by foreign investment. Current leadership in the software division is fundamentally different from the previous leadership which is a challenge because previous company culture was a big draw and reason to stay. Constant changes in sales team alignment, mid year changes to comp structure and myopic focus on software sales without understanding need for customer support and professional services is frustrating at best.

    Advice to Management

    Figure out a path forward that is innovative and supports associates and customer alike. Invest in technology internally that is innovative and not the cheapest option. Structure comp plans that value sales of software and services and enable account execs to support customer needs rather than just push software.


  3. Helpful (2)

    "Not on the 'IN' crowd"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lexmark International full-time

    Pros

    Compensation adequate but not fairly distributed.

    Cons

    If you aren't a 'yes man', brown noser, or minority then promotions, salary increases, are few and far between. With every promotion the level of responsibility added to compensation equates to a 10:1 ratio. Work load is not shared equally; good work is rewarded with more work to the point one can't keep up unless working 24/7. Vacation is adequate but you are heavily scrutinized when you attempt to take it and expected to work either twice as hard prior to, or afterwards, OR expected to work remotely while on vacation. Work over and above is never recognized or known by 99.9% of management because that would give the employee leverage when pay increases are assessed. Pay increase suggestions from benefits per individual is reallocated by departmental management and given as they see fit. So if one does not see eye to eye with one's manager then you're screwed. Regardless of doing one's job in superior fashion, management will find an incremental part of one's job that they don't do well and penalize them heavily even if everything else is done excellent or exceeds expectations. If one leaves the company and has an excellent work history the HR department will blackball that individual to any potential employer with negative feedback. Word of caution if you are departing, if you are told you may have any company property because you either worked hard on the project or they deem it to be scrap then know it is a trap!

    Advice to Management

    Management needs to be purged and replaced from within using those who have actually DONE the work.


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  5. Helpful (1)

    "Overspending ruins the best of plans"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Lexington-Fayette, KY
    Former Employee - Marketing Manager in Lexington-Fayette, KY
    Neutral Outlook
    No opinion of CEO

    I worked at Lexmark International full-time (More than 8 years)

    Pros

    Overall a pretty positive environment. I enjoyed a great relationship with my management line and was empowered to make decisions.

    Cons

    Executive management seemed to be haphazard in their acquisition decision making. The Kofax acquisition appears to have been a $1B debacle, with much resistance to merge properly, leading to financial constraints that brought on an urgent sale of Lexmark to Apex.

    Advice to Management

    Better communication and reality checks are advisable. Much of the past year was perceived as a glossing over of poor decisions, and uncertainty significantly hindered morale, and revenue flows.


  6. "Good Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Lexington-Fayette, KY
    Current Employee - Marketing Manager in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lexmark International full-time (More than 3 years)

    Pros

    Good pay, reasonable benefits
    Flexible schedule and vacation
    Good culture and work environment

    Cons

    Executive have long tenures
    Lack of capital prevents investing in innovation
    Engineering is in charge of product portfolio (not marketing)

    Advice to Management

    Executive team needs some outsiders, mix seasoned Lexmarkers with new blood


  7. Helpful (2)

    "Lack of Leadership and Realistic Plan for Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - R&D Engineer in Lexington-Fayette, KY
    Former Employee - R&D Engineer in Lexington-Fayette, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work-life balance, good benefits (went downhills during the years I worked there), interesting projects, most of the people are great to work with

    Cons

    Future very much uncertain. Went through 5 or 6 rounds of lay-offs while working there, not good for morale. People working for Lexmark are generally very smart, so the vague and unrealistic plans for the future did not make sense to most of us.

    Advice to Management

    I think that most of us voiced our concerns, but it was not much use. Management had a vision and it backfired IMO. Listen more to your employees!


  8. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Lexington-Fayette, KY
    Former Employee - Software Engineer in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lexmark International full-time (More than 10 years)

    Pros

    The work life balance is great. When the company has no idea what to do, they dont really care if employees show up.

    Cons

    Lexmark's commitment to status quo is unrelenting.

    Advice to Management

    Hire more senior management from outside, the culture is a cost reduction, risk mitigation, non innovate rut. This won't change if senior management continues to be promoted from within.


  9. "Director - Enterprise Software"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lexmark International full-time

    Pros

    There are still some really good people to work with. Some of the products are good.

    Cons

    Leadership is focused on profit margin only, crushing innovation. No cloud strategy. Losing software people at ridiculous rate. Many products have become stale.

    Advice to Management

    Senior leadership should move on. Bring in leadership who can grow the top line vs shrink the expense line.


  10. "Sales Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Good flexibility, marketing support, management commitment to getting deals in

    Cons

    Products not meeting release deadlines, Services prices continually rising and upsetting customers. Unrest through acquisitions


  11. "Good middle management, but execs play hot potato"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Lexmark International full-time

    Pros

    Work isn't too stressful, good dev cycles, good middle management

    Cons

    Execs have been shuffling things around for years now, they do not see employees as assets, only cost centers.



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