Lg Electronics Alabama Reviews | Glassdoor

Lg Electronics Alabama Reviews

Updated April 22, 2017
29 reviews

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Full-time Part-time

1.8
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Kyu Moon Yu
17 Ratings

29 Employee Reviews

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  1. "Where the company went wrong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in New York, NY
    Former Employee - Field Service Technician in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Lg Electronics Alabama full-time (More than 8 years)

    Pros

    Used to be a good company to work for but lost its way. The health coverage is good. Design your products to be customer friendly. Design your products to be intuitive and easy to work on by technicians.

    Cons

    The service decision made some bad long turn decisions .This happened because of high turnover in management. Treat your employees with respect and consideration, that's the best policy.

    Advice to Management

    The company made the wrong turn when it decided to start servicing out of warranty products. More support , efforts and training should be given to ASCs and a few company's technicians to back the service centers up. Treat your employees with respect and consideration and they will exceed your expectation in productivity. Using GPS on the vehicles to track and harass your employees only shows that you you don't trust them as responsible individuals. Go back to the servicing of products still under the manufacturers warranty. Leave the rest to the ASCs and give them all the support you can, they will be successful and only tell good things about you products.


  2. "DO NOT work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Mediocre employee benefits...but besides that nothing good to say about this company. You will be better off unemployed. Avoid if possible.

    Cons

    Fort worth division is an absolute mess.
    -No teamwork between departments. Teams are constantly looking to shift the blame to others.
    -Salary is the lowest I have ever experienced
    -Employees constantly getting verbally harassed by managers
    -Extremely strict work environment due to all managers being old Koreans not used to american business culture.
    -Company is not innovative due to old worn out managers
    -Does nothing to boost employee morale with positive encouragement

    Advice to Management

    Ditch the old Korean management habits, because it's not helping anyone. Learn how to respect people under you if you want to good performance out of them.

  3. Helpful (1)

    "Very Family Oriented"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    OVer all a great place to work. A very family feeling environment and the managers and sups really care about their employees

    Cons

    NO cons that I can think of besides the rotating saturdays


  4. Helpful (3)

    "Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FO in Huntsville, AL
    Current Employee - FO in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    I have been working at Lg Electronics Alabama full-time

    Pros

    Great benefits with no waiting period.

    Cons

    The constant amount of reporting doesn't allow any work to get done. English is not the primary language in the company. Internal bickering between departments is detrimental. Frowned upon if you have a life outside of work.

    Advice to Management

    Numbers don't mean everything.


  5. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Health & dental insurance - very good
    Comp & benefits - mediocre~fair

    Cons

    The atmosphere and culture - worst
    work/life balance - bad


  6. Helpful (2)

    "Quality Assurance & Training / 12 Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance & Training in Huntsville, AL
    Former Employee - Quality Assurance & Training in Huntsville, AL
    No opinion of CEO

    I worked at Lg Electronics Alabama full-time (More than 10 years)

    Pros

    Excellent Benefits! Great Salary! Paid Holidays, PTO more than ample! Fantastic Co-Workers, very Talented!

    Cons

    Stress Level is at the top of the meter. Work load placed upon Employees by Management is beyond Unrealistic due to Budget and Payroll Cuts, as well as ongoing Hiring Freezes. Long-Term Employees once considered as an Asset to the Company eventually become a Liability due to Salary Increases, extended PTO Days accumulated, etc. Loyal, Long-Term Employees are routinely replaced by Contract Workers, eliminating any expenses related to the cost of Employee Benefits, Holiday Pay, PTO, etc. Management is Reactive, not Proactive, adopting a somewhat "Knee-Jerk" Mind Set in regards to the normal Work Flow Process. Right Hand has no idea what the Left Hand is doing to put it in simple terms. Korean Management is Driven by "Numbers", more focused on "Bean Counting" when the focuse should be on true Customer Service to ensure all of the Loyal LG Customers are rewarded with the Sterling Customer Service Experience they deserve.

    Advice to Management

    Management would benefit greatly by simply stepping back a bit and truly look at how Management currently views and treats their Employees. Never ending Stress and Pressure to Produce and Perform does nothing but instill Fear and Distrust in the Employees. Management has no clue as to why the Employee Morale is Depressingly Low and getting worse by the day. Management needs to embrace the understanding that Employees cannot be expected to "Give their All" when each and every day that Employee has to force themselves to go to work wondering if this is going to be the day they are going to be Fired. This very thought is on the minds of countless current LG. Employees. Management can start by simply acknowledging the Employees, a Smile and a few Kind and Encouraging Words would make a World of Difference! Include the Employees and make them feel like they are a part of things. Schedule periodic meetings to keep the Employees informed as to their Progress, recognizing their Accomplishments and let it be known that the Employees are the Backbone of LG and the Success of the Company comes from a large part due to the Talent, Skills and Loyalty of their Employees. If only Management will take the time to see that the current Management Protocol is not and has not been working and look past the end of their nose to see that implementing the simple suggestions noted cost LG Nothing. However, the return LG will see will be Priceless!


  7. Helpful (5)

    "STAY AWAY!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Huntsville, AL
    Current Employee - Anonymous Employee in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is a well known brand and will be recognized on your resume when applying for a new job.
    Good health insurance and an onsite gym.

    Cons

    Three levels of employees: 1-Koreans 2-Americans 3-'Temps'

    The company has created a culture of turnover. There are few employees hired directly by LG. When someone leaves the company, we don't receive a replacement.. just the promise of one. These open positions tend to not get filled because of 'hiring freezes'. How is there a hiring freeze if there are new people walking around? No, those are employees being processed in through the onsite staffing agency. These people are told they will become permanent employees in 3 or 6 months after they have proven themselves worthy, when in reality the majority of the temp agency employees in the offices have been temps working side by side with LG employees for over a year. We have a high turnover rate with these people. Some quit within a week once they start speaking with the other orange tagged workers and some stick around for a little bit longer and quit without notice after their 6 month review day has come and passed.

    It is a pitiful work environment, and I don't see this location being open for more than another 5 years.

    Advice to Management

    Hire people and treat them with dignity and respect, because we're spending valuable time training your 'temp' workers. Stop making pretty fixes like the awful green and glass cubicles and fix the roof. Reward employees with good pay increases when they receive high marks on their annual reviews-- try and keep up with the cost of living.

  8. "Full-time Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is really nothing to point out as a legitimate benefit from this environment.

    Cons

    Operations are illogically setup and only create confusion between teams. Lack of communication.

    Advice to Management

    Needs to think outside the box. Very narrow-minded.


  9. Helpful (3)

    "Myopic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lg Electronics Alabama full-time

    Pros

    Gain experience in areas outside of your core responsibilities because of debilitating cost saving crusades

    Cons

    foreign service employees who do not understand the local market nor business structure
    ignorance of all but KPIs from Korea
    X Management styles
    micromanagement

    Advice to Management

    do not let CNS railroad your software initiatives into a brick wall every time. Buy something off the shelf that works. you will pay less in the long run


  10. Helpful (4)

    "Glad to be gone!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Insurance... that's about it

    Cons

    -Horrible management
    -No room for growth
    -Stressful environment

    Advice to Management

    Quit. You're all horrible.


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