Liberty Mutual Insurance Reviews in Boston, MA | Glassdoor

Liberty Mutual Insurance Boston Reviews

Updated December 8, 2016
39 reviews

Filter

Filter

Boston, MA Area

1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
15 Ratings

39 Employee Reviews

Sort: Popular Rating Date

Pros
  • They are concerned about work/life balance (in 256 reviews)

  • It's an overall great company with tons of great benefits (in 227 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 209 reviews)

  • Way too much work and no work/life balance (in 42 reviews)

More Pros and Cons

  1. Helpful (5)

    "Multiple Management Roles Over A 10+ Year Span"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Liberty is just over 100 years old and steadfast in modernizing its practices. Over the last several years, Liberty has strived for a lean-like operation, going as far as branding its own management system; however, to date, it has only penetrated the facade of the business.

    Being a large company, it has wide footprints - mostly in the midwest and east coast, offering a range of opportunities to those that live in, or desire to move to those areas. Salaries are average.

    Cons

    Restructuring is a common practice, often displacing very talented people and creating very tall, bureaucratic configuration within the many SBUs.

    Learning opportunities can be frequent, but are often limited to the narrow track of business in a particular unit.

    Frontline management is primarily comprised of promoted technicians, giving rise to an ever increasing gap in fundamental managerial practices. Middle management seems to be caught between doing the right thing and heeding to the demands of the executives, often making promises they cannot keep and losing key personnel.

    Work/life balance has been a popular thought over the last few years, but it seemingly has only been achieved with lower pay grades within certain SBUs.

    While salaries are average, they are much lower than younger companies across different industries. Health benefits appear appropriate to such a large and mature company - limited and costly.

    The culture appears to be driven by the home office in Boston, with many of the regional offices carrying resentment for this aspect. Once pseudo-independent, regional offices prided themselves in making regional decisions, even if it was only on the surface. Restructuring and centralization has caused an increasing rift within Liberty. Employees are given and annual survey, seeking honest opinions about management, operations and pride in the company. While scores, as well as participation rates have increased over the years, so has interdepartmental competition, coaxing participation and offering rewards to those offices/departments that carry higher rates of participation.

    Advice to Management

    Please reflect on the necessity for a mutual company to surpass revenue goals year after year. What are you impacting when taking a knee-jerk demand that operating expenses need to be reduced (or some other significant reaction) in order to achieve those goals? What components and or mechanisms are necessary for a mutual company to thrive in the future?


  2. Helpful (4)

    "RUN!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - I/T in Portsmouth, NH
    Current Employee - I/T in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance (More than 10 years)

    Pros

    I'll let you know if I can think of any.

    Cons

    Great place to work....if you're from India!! Anything and everything in I/T is being outsourced to India. Pathetic! I've seen so many long time, solid, dedicated employees get their walking papers in favor of cheap labor from India. Upper Management is brain dead and should be ASHAMED at what they've turned this company into. It used to be a great place too work, and now I can't wait to find something else. 90% of the positive reviews on here are from new employees who don't have anything to compare it to, and quite frankly don't know any better. The downward spiral of the company began with the retirement of our old CEO, only to replaced with an egotistical, pompous clown that decided he needed a FOUR MILLION dollar office renovation, and then started outsourcing everything and rewarded the remaining survivors with constant nickle and dime cuts such as health insurance, 401k cutbacks even though the company is profitable beyond belief, changed the pension plans etc. There are so many other things that I could list, but why bother - you get the picture. This same clown wants to pattern us after Amazon which is one of THE WORST to work according to most experts - so that should tell you something.

    Advice to Management

    CLEAN HOUSE!!!!


  3. Helpful (1)

    "Dictator style management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Boston, MA
    Current Employee - Architect in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance (More than a year)

    Pros

    They pay more than other companies

    Cons

    You will never know when you are the target and will be taken out. Full of games, poor managerial skills. Top management has no clue how managers treat their reportees and HR does not help in anyway. It's a rigged system.

    Advice to Management

    No bother. Company will be obsolete by technology soon


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Avoid Liberty Mutual!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    + Excellent Tuition Reimbursement program
    + Terrific Severance Package
    + Good co-workers

    Cons

    - Absolutely NO job security. Layoffs are common in Liberty Mutual, and there will be many more coming, especially as Liberty Mutual goes through the systems integration. Even if you are a top performer, Liberty Mutual does not take employee performance into consideration when laying off people. I have seen several top performing employees lose their jobs while the company decided to keep on terrible employees instead. It's extremely difficult to work in an environment when you are unsure if you would have a job within a month.

    - Highly incompetent upper management. The upper management at Liberty Mutual has made some extremely poor decisions over the past few years. For instance, laying off all of the customer service representatives in the field offices has done nothing but led to extended customer wait times and a big decline in customer service quality. Additionally, Liberty Mutual has invested way too much money in the energy sector which resulted in extremely large losses. The investment in Venezuela was a complete disaster as it cost the company nearly $1 billion. The managers also decided to jack up the prices for their policies in order to recover the losses they sustained, which leaves the company offering a very over-priced product that is not at all different from their competitors.

    - Extreme micromanagement - Liberty does not trust their customer service reps & claims agents. Every single detail is tracked and monitored by the supervisors. The micromanagement does not give the representatives the freedom to service the policyholders effectively, and it causes an enormous amount of stress. The micromanagement is so bad that Liberty Mutual tracks what time you go to the bathroom, and how long you spend in there.

    - No Work/Life Balance for claims, customer service, and sales. In claims and customer service, it is very, very difficult to get time off. Once, I was unable to get 2 hours off on a Tuesday to do go the dentist. The most common excuse Liberty gives you when you get denied time off is: "Service levels don't support your request."

    - Benefits keep getting worse - Each year, the company has cut the quality of their Health Insurance and 401k. Recently, Liberty Announced that they will be cutting the bonus for achieving insurance designations by 50%. Additionally, a few years ago, the pension plan was completely gutted. Usually, Liberty gives an incredibly lame excuse after the cut benefits. They like to say that they compare the benefits to the competitors, and make adjustments to be in line with the competition...this always results in much worse benefits. It won't be long before Liberty guts the tuition reimbursement and severance package.

    Advice to Management

    There needs to be a change in upper management. There have been way too many poor decisions made that hurt the company.


  6. Helpful (1)

    "Deplorable training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Exeter, NH
    Former Employee - Anonymous Employee in Exeter, NH
    Doesn't Recommend
    Negative Outlook

    I worked at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    The salary was good, as were the benefits. I really liked the flexible schedule and PTO accrual.

    Cons

    The training was absolutely awful. If you don't catch on at the speed of light, they will find methods of pushing you out until you can't take it anymore and end up resigning.

    Advice to Management

    Stop being managers and start being leaders. You are only as strong as your team, so it is best to keep their morale high and treat them with respect, because you'll get it in return.


  7. Helpful (6)

    "Come & join the rat race..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Consultant (MBA Corporate Development Program) in Boston, MA
    Current Employee - Senior Business Consultant (MBA Corporate Development Program) in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    pay is okay, but is it really worth it to come work at a job you absolutely hate? they can only entice you with financial incentives before you find out how sad your life becomes...

    Cons

    I am currently enrolled in their "fast track to leadership" program called Corporate Development Program (CDP). What a joke, you are basically a post-MBA intern with no real work, influence, or ability to leave the company if you end up not liking it. They basically own you for a few years or you have to give back your bonus. Your assignment managers could care less about you since you are in each role for 6 months before you move on. If you've always wanted to join a soul-sucking, lifeless job with no real outcome in life, apply here!

    Advice to Management

    HR needs to get their act together - half the time they can't even answer questions about basic things like benefits and expense policies. Senior management, if you want to recruit and actually retain any talent, you should definitely re-examine this entire program. Perhaps it's worth looking into why so many people have jumped ship the first chance they get...


  8. Helpful (1)

    "IT Professionals beware of the HelpDesk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Agent in Dover, NH
    Former Employee - Helpdesk Agent in Dover, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Decent benefits, and plenty of FTO if you can pull enough teeth to get it scheduled.

    Cons

    Agents are under constant stress by sociopathic management that knows little to nothing about the work their agents are responsible for, and the efforts of said agents who do care about their work. Prejudice and favoritism runs alarmingly wild in this dept. management backs up management whether right or wrong, and the HR generalist who resides over the dept. follows the same archaic methodology. Several management figures in this dept. have HR backgrounds and are therefore skilled in knowing exactly how far they can go without actually breaking any labor laws, but ethics are out the window. If management trains their cross-hairs on an agent, they will micromanage and frustrate said agent to the point that his/her work will suffer, which in turn gives them additional leverage to push their agenda. Every breath an agent takes is is monitored, micromanaged and psychoanalyzed. Agents are routinely followed to the restroom if nature calls in between scheduled break times, and if one is unable to hold their business to coincide with scheduled breaks with any amount of regularity, management will pressure you beginning with verbal reprimands. Agents are given exactly 2 minutes to boot their computers, and launch/setup 8-10 apps and systems before they are reprimanded for being tardy, despite being there on time, so agents end up having to begin work without being paid, so their systems are ready when their shift begins. The dept is managed via a system of metrics and said metrics would constantly overshadow good work, and proper IT practices. As such, agents would routinely resort to a "spit and duck tape" approach, up to and including informing end-users to "reboot and call back" simply to keep their metrics, and the ire of management in check. This is'nt IT work, and it actually costs the company more money in the long run, as problems are'nt being fixed properly the first time. This results in an inability for the end-user to maintain productivity, and having to call back multiple times until someone takes ownership of the problem and fixes it properly, but this normally results in an agents efforts and abilities being called into question because they "took too long". If one is able to manage their way through this toxic, oppressive and constrained environment, you now have the privilege of having a manager with little to no IT background downplay the last year of blood, sweat, tears, never-ending call cues, and consistently high quality work, on their way to justifying little to no annual raise. Turnover was relatively high during my 3.5 years, once people got a taste of this dept, and more often than not, management would poke fun at the aforementioned people, often saying, "They couldn't hack it".
    If you have any personal pride, and dignity, if you value your career and the efforts you have put into it, stay far away from the helpdesk at Liberty Mutual.

    Advice to Management

    Nothing I can say, as the bubble they are encapsulated in is sound proof.


  9. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Statistical Analyst in Portsmouth, NH
    Current Employee - Statistical Analyst in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Salary is great, and philanthropy is great

    Cons

    lower management can't get their act together No one is held accountable for their work. Benefits aren't that great.


  10. Helpful (1)

    "Dead on Innovation only lifers who resist ALL change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Portsmouth, NH
    Former Employee - IT Project Manager in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance (More than 3 years)

    Pros

    Free Coffee
    Nothing else - I wouldn't recommend this place to my enemy

    Cons

    Management is not accountable
    People who should not even have a job let alone responsible for people are managing people
    You will NOT be promoted on merit
    Favoritism is rampant
    Working from home is frowned upon
    BLATANT SEXISM if you work in IT expect to be treated unfairly as a woman
    They do not value performance
    Change is not appreciated however they do change enterprise technologies at the drop of a hat which leaves resources inexperienced in any one technology
    They are 10 - 15 years BEHIND the times when it comes to technology and infrastructure
    I would rate this the WORST place to work in the US... this is where careers come to die
    There is NO work life balance and they know it as the yearly employee survey shows it
    Their benefits are TERRIBLE!
    HR is a JOKE
    HOPE AND PRAY you never have to go out on disability they don't usually pay out

    Advice to Management

    ALL of your management has been there for 40+ years time to CLEAN HOUSE


  11. "Unethical Recruiting Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - ITA in Portsmouth, NH
    Former Intern - ITA in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Most of the working managers are actually ethical people and its fun to make friends with other interns. However I didn't want to work for a company that will flat out lie to my face.

    Cons

    IT interns are paid at multiple different rates. I mean when all of them are juniors some are paid at a rate of 25 an hour and some are paid 23 an hour. The reason is simply nothing more than one of the campus recruiters decides to offer a lower rate. The offers for the same exact same ITA position in New Hampshire are ranging from as low as 63 to 65. However the recruiters will flat out lie and say that they don't offer a higher rate.

    Advice to Management

    If you want for your interns to return to work for you, don't pay them different rates and then lie to them during the recruiting process. Entry level people are very comfortable with talking about salaries and feel no obligation to accept or not renege an offer if they know they have been lied to.



Showing 39 of 2,797 reviews
Reset Filters