Liberty Mutual Insurance Reviews in Boston, MA | Glassdoor

Liberty Mutual Insurance Boston Reviews

Updated July 12, 2017
125 reviews

Filter

Filter

Boston, MA Area

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
51 Ratings

125 Employee Reviews

Sort: PopularRatingDate

Pros
  • They are concerned about work/life balance (in 294 reviews)

  • It's an overall great company with tons of great benefits (in 243 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 225 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 49 reviews)

More Pros and Cons

  1. Helpful (5)

    "Lots of work left to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    - Lots of support for rotation programs
    - Pay is above industry for most positions

    Cons

    - Senior leadership beats around the bush and doesn't come off as honest
    - If you want to climb the corporate "matrix" you need to learn to play politics
    - Company hasn't figured out what it means to be a mutual company
    - Way too much red tape to get work done

    Advice to Management

    - Realize that LMS isn't for everyone and every role
    - Be honest with your employees
    - Work on identifying top talent; an MBA doesn't equal genius
    - Control your expense ratio, the planes can go


  2. Helpful (1)

    "Good company with potential to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Salary, benefits, ability to move around

    Cons

    Shows signs of disorganization at top leadership levels, fear culture contradicts - treating people with dignity and respect mantra

    Advice to Management

    Live up to promises and do the right thing vs. relying solely on consulting firms to tell you how to think.

  3. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Boston, MA
    Current Employee - Senior Accountant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great Philanthropic Missions, Great People to work with, Pay is competitive

    Cons

    Feels like constantly reorging, High costs of health insurance


  4. Helpful (6)

    "Weston, MA Office- Group Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Weston, MA
    Former Employee - Anonymous Employee in Weston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great co-workers, in general. The best, personality-wise that I have dealt with

    Great work-life balance if you take advantage of it and have a good manager

    Pretty good office morale, in part due to a younger workforce and a good office manager ( favors a younger workforce,under 40)

    Decent healthcare benefits ( Medical, drug, dental)

    Cons

    There are clicks

    Managers play favourites

    Pay is not on-par with other companies

    They preach that they promote from within, but the reality is a very long, stressful road towards career growth

    Managers that have no business being managers anymore, should be removed.

    Their development plans for year-end reviews and compensation planning are some of the worst I have seen

    Advice to Management

    It has taken me a few years to write an honest review of Liberty. I worked there for almost 6 years and worked up to a senior level analyst in Group Benefits, from a pretty low-level job. The office morale and the people I worked with were amazing and I still talk to some of them. It ends about there. I work at the biggest insurance company in America, and prior to this, worked at 2 other top-tier insurance companies in the country. What I dealt with at Liberty in regards to pay and straight-up discrimination regarding pay, is disgusting. Same goes with general workload and fairness. 3.5 years later, I see this now, with a healthy dose of perspective. I was paid over $10K-15K LESS than coworkers in the same job. The fact that my workload was heavier and I got better reviews, meant nothing. In fact, I even brought this to HR in light of good ratings and wow...let's just say they handled it horribly. Sad part, I was not even disgruntled or a poor employee after finding out about the discrimination. I worked in a unit of 4 that was increased to over 8 employees in the year I decided to leave after being recruited for a job in another state ( that also paid $26K more- NO LIE). This goes to show you how the owrkload in realtion to pay, was the opposite of fair. I could go on about a lot of dramatics, but it's not worth it. I would really encourage those looking, to be weary of certain departments. Also- be ready to deal with a few surly managers that are ready to retire. It's all water under the bridge now that I have so far surpassed them all in both in salary and experience, but it's worth giving others the heads-up.


  5. Helpful (6)

    "Ups and downs at Liberty Mutual."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    The knowledgeable, professional and friendly people are the most important piece of Safeco and Liberty Mutual. Like other companies, the manager will make or break the experience at Liberty.

    Cons

    Three re- organizations in five years on the Liberty Mutual side has been extremely disruptive. About the time jobs and responsibilities get firmed up, changes are made again. The last one (that began in 2016 and is ongoing) was poorly executed and communicated leaving everyone company-wide feeling unsettled.

    Advice to Management

    Provide more stability overall. Value the knowledge that your experienced employees provide you. Get back to a position of valuing people.


  6. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Help Desk in Dover, NH
    Former Employee - IT Help Desk in Dover, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Fast paced work environment with potential for advancement. Management is open and will work with you.

    Cons

    Company is always in transition where offices and positions can and do get eliminated as the company sees the need to arise.
    Always hear of another office being closed.
    If the issue occurs, employees in most cases have to reapply for the job that they do or move to another state.

    Advice to Management

    Growth is good, but not at the expense of your employees.


  7. Helpful (3)

    "IT organization in turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    salary, opportunity for advancement, remote work opportunities

    Cons

    significant downsizing of IT organization, perceived lack of clear direction in IT

    Advice to Management

    Don't throw away seasoned high performers

  8. Helpful (2)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative/Account Manager in Boston, MA
    Current Employee - Sales Representative/Account Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance (More than a year)

    Pros

    Excellent opportunity to learn how to sell in a consultative environment.

    Cons

    Local management micromanages each activity.

    Advice to Management

    Learn to allow sales reps some freedom to fall down so they may learn.

    Liberty Mutual Insurance Response

    Jun 1, 2017 – Talent and Enterprise Services

    Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along... More


  9. "Loss Prevention Occupational Health Nurse Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Occupational Nurse Consultant in Boston, MA
    Former Employee - Occupational Nurse Consultant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    I really enjoyed meeting with all the different industrial clients. It was a great education in terms of knowing how so many things are made and what the occupational health risks were for those clients. The job also really enjoyed the people I worked with. a fun group!

    Cons

    Some times the travel was a bit much. There were weeks I'd head out on a trip Sunday evening and get back Friday night.

    Advice to Management

    Many competitors don't use the loss source analysis approach to loss prevention. Liberty Mutual was WAY ahead on this when I worked there.


  10. Helpful (2)

    "Liberty Mutual"

    StarStarStarStarStar
    Current Employee - Data Scientist in Boston, MA
    Current Employee - Data Scientist in Boston, MA

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Rarely work long hours. Lots of internal mobility options. Flexible work arrangements for many positions.

    Cons

    Corporate dress code feels out of place in 2017. Below average health insurance. Parental leave benefits are minimal.

    Liberty Mutual Insurance Response

    May 1, 2017 – Talent and Enterprise Services

    We appreciate you spending some time writing down your thoughts. We work hard to provide a positive work environment and a benefits package that employees can be proud of. We always welcome... More


Showing 125 of 3,114 reviews
Reset Filters