Liberty Mutual Insurance Reviews in Boston, MA | Glassdoor

Liberty Mutual Insurance Boston Reviews

Updated February 20, 2017
533 reviews

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Boston, MA Area

533 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 256 reviews)

  • It's an overall great company with tons of great benefits (in 227 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 209 reviews)

  • Way too much work and no work/life balance (in 42 reviews)

More Pros and Cons

  1. "Demanding, high stress environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Lead in Portsmouth, NH
    Former Employee - Senior Project Lead in Portsmouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance (More than 10 years)

    Pros

    Benefits are good; Liberty Mutual is one of the few corporations left that still offer a pension. 401K plan is good, vacation benefits are excellent once you've been there at least 10 years. Healthcare is fair. It used to be better.

    Cons

    Poor managers are not "weeded out," but supported by HR, there is no emphasis on training people to excel at their jobs, management and otherwise, and deadlines are usually date driven, not scope driven. Expect to work a lot of overtime a lot of the time due to the lack of enough/appropriate resources put on a project. This may not be the case in all departments, but it was in mine.

    Advice to Management

    Put more time and effort into your most valuable resource - your people, and listen to their concerns and then make changes to make the work environment better. Do things because they make sense on a project, not because they are the latest buzz word or methodology.

    Liberty Mutual Insurance Response

    Jan 30, 2017 – Talent and Enterprise Services

    We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We work hard to provide an open, positive work environment that employees can be proud of ... More


  2. Helpful (1)

    "Business Analyst II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst II in Boston, MA
    Former Employee - Business Analyst II in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    The company offers good benefits and has some good people. Depending on the department they have flexible work arrangements like compressed work weeks, alternate work schedules, and work from home.

    Cons

    Variation in systems used, culture, and how employees are treated.

    Various reorgs annually that threaten job stability.
    A lot of politics
    Empowerment of ineffective managers.

    Liberty Mutual Insurance Response

    Jan 30, 2017 – Talent and Enterprise Services

    Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like ... More


  3. "Business Analyst II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Boston, MA
    Current Employee - Business Analyst II in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good work life balance. Variety of work is excellent. Ability to work from home.

    Cons

    Politics can play a large role in success at the company. Company atmosphere can be a bit stuffy at times.

    Advice to Management

    Invest more in technology. There are far too many systems because of mergers and acquisitions.


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  5. Helpful (1)

    "Intern"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at Liberty Mutual Insurance (Less than a year)

    Pros

    Great atmosphere with a lot of friendly people
    Thoroughly enjoyed working here for the summer

    Cons

    Still very traditional minded in company
    Not a lot of cons for the company


  6. "Incredible company that is committed to its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RFP Coordinator in Dover, NH
    Current Employee - RFP Coordinator in Dover, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great health insurance
    Health benefits
    Generous vacation time
    Work from home options
    401k matching
    Employee perks
    Managers are committed to employees career development

    Cons

    With such a big corporate company, the actual work environment can be kind of lifeless. People seem less inclined to get to know the people around them in the office unless they work directly with them.


  7. Helpful (3)

    "No No for longterm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Engineer in Boston, MA
    Current Employee - Storage Engineer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance (Less than a year)

    Pros

    Good company for fresh starters

    Cons

    Too much politics between the many project managers

    Advice to Management

    Value your employee


  8. Helpful (1)

    "Great company but the claims division is going downhill fast!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Boston, MA
    Former Employee - Claims Adjuster in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    -Good benefits.
    -Multiple locations.
    -Great people for the most part.
    -Lean methodology in most departments.
    -Diversity awareness is nonexistent in other offices.

    Cons

    -Minimum 50 hours work week in claims if salaried.
    -Commercial claims technology is severely outdated which makes doing the job cumbersome and exhausting. Tons of rework.
    -Personal insurance has grown too fast and they are having a difficult time balancing the inventory with the current staff levels.
    -The company closed offices nationwide 2 years before the new location opened while rolling out new processes which was a train wreck for the organization.
    -They are also lifting the degree requirement in some departments and the quality of employees has drastically declined.
    -Instead of promoting people based on their education, experience, and credentials they are promoting them based on popularity.
    -There are managers running an entire claims division that have never worked in claims which is a poor decision given the state of the organization. There are also hiring mangers under them with no claims experience.
    -Unrealistic expectations for adjusters.

    Advice to Management

    Place people in positions who have a proven record of success and the education, experience, and credentials to do the job instead of people who may have only run one project within the organization.


  9. "Senior Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter in Boston, MA
    Current Employee - Senior Recruiter in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Excellent work-life balance, and flexible work arrangements.

    Cons

    Development opportunities within HR are limited.

    Advice to Management

    Keep listening as you have been doing!


  10. Helpful (3)

    "Customer Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Boston, MA
    Former Employee - Customer Service Specialist in Boston, MA
    Recommends
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great benefits, good work/life balance, pay is competitve.

    Cons

    Difficult to advance or change roles. Goal setting for coming year would be done during annual review, but not much follow up from management after the meeting, even when requested.


  11. "Great people, culture is so-so, bureaucracy is killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    - great respect for work life balance
    - flexible work hours in the summer
    - solid pay
    - people of character

    Cons

    - minimal perks
    - big company feel even on small "innovative" teams
    - terrible technology
    - slow to change status quo

    Advice to Management

    Recognize the world is changing fast and consumers demand better from all companies they interact with. Don't be critical of short term failure. Create environments where adaptability is the key trait not first-time success. Things need to be able to change in days and weeks not months and years



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