Liberty Mutual Insurance Reviews in Boston, MA | Glassdoor

Liberty Mutual Insurance Boston Reviews

Updated October 22, 2017
619 reviews

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Boston, MA Area

619 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 310 reviews)

  • It's an overall great company with tons of great benefits (in 256 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 234 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 52 reviews)

More Pros and Cons

  1. Helpful (2)

    "Large Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Internal Auditor in Boston, MA
    Current Employee - Senior Internal Auditor in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    -Good work life balance
    -Lots of internal opportunities
    -Pays well and offers good PTO

    Cons

    -Economy is forcing the company to make significant changes
    -Camaraderie between employees can be limited in many departments
    -Too parochial

    Liberty Mutual Insurance Response

    Aug 16, 2017 – Talent and Enterprise Services

    Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along... More


  2. Helpful (2)

    "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Assistant in Dover, NH
    Former Employee - Accounting Assistant in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than a year)

    Pros

    People
    Flexibility
    Communication
    Standing/ sitting desk
    Weekly meetings allow for idea collaboration between departments.
    A streamlining process

    Cons

    It takes a bit too long for changes.
    Technology is 10 years behind

    Advice to Management

    Invest more in tech, work smarter not harder.

    Liberty Mutual Insurance Response

    Jul 19, 2017 – Talent and Enterprise Services

    Thanks so much for your review. We continually invest in technology to improve our customer and user experiences as we evolve in a dynamic tech environment and always welcome opportunities to improve.

  3. Helpful (11)

    "Lots of work left to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    - Lots of support for rotation programs
    - Pay is above industry for most positions

    Cons

    - Senior leadership beats around the bush and doesn't come off as honest
    - If you want to climb the corporate "matrix" you need to learn to play politics
    - Company hasn't figured out what it means to be a mutual company
    - Way too much red tape to get work done

    Advice to Management

    - Realize that LMS isn't for everyone and every role
    - Be honest with your employees
    - Work on identifying top talent; an MBA doesn't equal genius
    - Control your expense ratio, the planes can go


  4. "Senior Business System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Exeter, NH
    Current Employee - Senior Business Systems Analyst in Exeter, NH

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    I have enjoyed working for Liberty up until recenlty

    Cons

    Going through changes in their IT Department


  5. Helpful (6)

    "Bureaucratic and hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant Product Analytics in Boston, MA
    Current Employee - Consultant Product Analytics in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good benefits, decent pay, great co-workers. Generally a very nice place to work, people are friendly and hard working.

    Cons

    Work place flexibility needs more structure - some managers are very flexible others aren't.
    Too hard to get things done or make changes. Very bureaucratic and very old school in many ways. There's a willingness to make changes but it's hard to make it happen and usually the only changes that are made come from the top. Feedback usually only makes a difference if upper management is already thinking the same thing.

    Advice to Management

    Make it easier to change things. Be willing to break something and make mistakes. There's way too much focus on getting work done and no real focus on how we do things. Need to miss deadlines sometime to fix your broken or non existant processes to allow any real innovation to occur

    Liberty Mutual Insurance Response

    Jul 19, 2017 – Talent and Enterprise Services

    Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along... More


  6. Helpful (5)

    "Stifling, antiquated, bloated corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Strict 37.5 hour week - no extra effort required as "good enough is good enough" is the mantra in the marketing dept

    Great destination for the fearful and risk adverse

    Cons

    Freelance model breeds lack of employee loyalty and profound disengagement

    Rigid, old-fashioned, "this is how we've always done it" culture

    Mind numbing sea of beige cubes and vanilla thinking

    Liberty Mutual Insurance Response

    Aug 9, 2017 – Talent and Enterprise Services

    We appreciate you taking the time to write a review. So sorry to read that you wouldn't recommend us at this point; we hope we can turn that around. If you have suggestions on how we can improve, we... More


  7. "Great company, good stability and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Boston, MA
    Current Employee - Human Resources in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Compensation is good. They're getting more flexible with work/life balance which is great.

    Cons

    Poor management in some departments.

    Liberty Mutual Insurance Response

    Jul 19, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!

  8. Helpful (4)

    "Good company with potential to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Salary, benefits, ability to move around

    Cons

    Shows signs of disorganization at top leadership levels, fear culture contradicts - treating people with dignity and respect mantra

    Advice to Management

    Live up to promises and do the right thing vs. relying solely on consulting firms to tell you how to think.


  9. "Analyst Development Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Boston, MA
    Current Employee - Senior Associate in Boston, MA
    Recommends

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    The work life balance is unbelievable and incomparable to other companies. The management staff is invested in your development as an analyst and you have many other peers to complete a year long analytical program with.

    Cons

    Placement after the program gets a little dicey and can sway for the bad or the good.

    Liberty Mutual Insurance Response

    Jul 5, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!


  10. Helpful (9)

    "Ups and downs at Liberty Mutual."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    The knowledgeable, professional and friendly people are the most important piece of Safeco and Liberty Mutual. Like other companies, the manager will make or break the experience at Liberty.

    Cons

    Three re- organizations in five years on the Liberty Mutual side has been extremely disruptive. About the time jobs and responsibilities get firmed up, changes are made again. The last one (that began in 2016 and is ongoing) was poorly executed and communicated leaving everyone company-wide feeling unsettled.

    Advice to Management

    Provide more stability overall. Value the knowledge that your experienced employees provide you. Get back to a position of valuing people.


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