Liberty Mutual Insurance Reviews in Boston, MA | Glassdoor

Liberty Mutual Insurance Boston Reviews

Updated March 24, 2017
543 reviews

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Boston, MA Area

543 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 258 reviews)

  • It's an overall great company with tons of great benefits (in 230 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 211 reviews)

  • The culture at Liberty is competitive and there is no work life balance (in 43 reviews)

More Pros and Cons

  1. "Great people, culture is so-so, bureaucracy is killer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Boston, MA
    Current Employee - Product Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    - great respect for work life balance
    - flexible work hours in the summer
    - solid pay
    - people of character

    Cons

    - minimal perks
    - big company feel even on small "innovative" teams
    - terrible technology
    - slow to change status quo

    Advice to Management

    Recognize the world is changing fast and consumers demand better from all companies they interact with. Don't be critical of short term failure. Create environments where adaptability is the key trait not first-time success. Things need to be able to change in days and weeks not months and years


  2. "Operational Analyst"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Operations Support Analyst in Boston, MA
    Former Employee - Operations Support Analyst in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than 10 years)

    Pros

    They make sure you have everything you need to do your job. Senior management looks out for you.Good compensation and benefits

    Cons

    Too political in my book.

    Advice to Management

    Keep the communications open with your peers.


  3. "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in Boston, MA
    Former Intern - Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Great department with fun atmosphere
    Able to work remotely if I wanted to
    Management for helpful, fair, professional and respectful
    Work life balance was second-to-none

    Cons

    May be difficult to advance in a corporate environment

    Advice to Management

    Fantastic.


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  5. Helpful (2)

    "Staff Attorney"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    lots of interesting cases. good people, most of whom are job hunting within 6 mos of hire.

    Cons

    far more cases than an attorney can ethically handle with no incentive for billables. they have also reduced the practice to more of a data management role than actual practice. raises average 2% annum and bonuses are based on the company internationally - nothing to do with your personal performance.

    Advice to Management

    allow your attorneys to practice law without risking their licenses. provide some incentive for good results.


  6. "Assistant Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Boston, MA
    Former Employee - Assistant Branch Manager in Boston, MA
    Disapproves of CEO

    I worked at Liberty Mutual Insurance (More than 5 years)

    Pros

    Great benefits. Fortune 100 company so there is stability

    Cons

    Sr mgmt has loss touch with the front line employees.


  7. "Traditional fortune 100 company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good pay and wirk life balance, unique culture, sponsor tuition

    Cons

    Need to know someone yo move up . Immediate manager make a huge difference on your work. Need good presentation skills to move up


  8. Helpful (2)

    "Pays well but not great long-term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Boston, MA
    Former Employee - Senior Analyst in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Liberty pays better than other companies in the area. Some of the managers are great to work with.

    Cons

    Expectations are unclear, which makes it very difficult to advance. Promotions only happen reliably for a few roles because they have good exposure to senior management, or for the lucky few whose manager is close with the department chief. Resentment has built up because of this and the culture has suffered a great deal.

    Advice to Management

    Do something about the culture. Workplace flexibility options are great, but some are still expected to work on weekends. The inconsistency here has made it a difficult place to work.


  9. "Liberty Mutual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Boston, MA
    Former Employee - Operations Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than 5 years)

    Pros

    Large Multinational and mulitstate employer

    Cons

    Work life balance in some positions.


  10. Helpful (5)

    "One of the best - for an large, old, somewhat traditional company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    I am later in my career and have spent about the last half of it here. What separates Liberty Mutual is a longer-term strategy and an honest aspiration to treat people with dignity and respect. There is still work to do and, as with any large company, there is too much variation in how particular areas may be managed. However the long term trend is clearly to become a better place to work and more effective organization for policyholders and agents. In particular, over the last 5 years I've seen a tremendous turnover both in leadership and in fundamental philosophy. Progressive HR practices (e.g. flexible work arrangements, relaxed dress code) have become the norm. There is a REAL Diversity and Inclusion effort that is well-supported and strategic (not just a training program or recruiting tool). The company has also adopted a Lean management practice that is being deployed throughout the company. In the case of IT, Agile development is being adopted along with other management practices that help bring the function into the 21st century. Expectations of managers, and how they are measured, has changed.

    All of these are efforts in the right direction. Progress is slow and there remain pockets of the company, either by role or function or geographic location, that are very difficult places to work.

    As a non-public company, Liberty has somewhat less pressure for short term results which helps the company make more long-term investments. If you look at the long-term trends for Liberty the company has continued to grow and do well through every economic turmoil over the last few decades. You can't do that if you are poorly managed.

    The bottom line: any large company will bring it's share of bureaucracy and other challenges. I also can't speak to what any particular employee experience will be like. This may not be for you. However if you are looking for place that is more likely than any other big company to treat you as a person, that is more likely to grow and offer long term opportunities, and is moving in the right direction, don't discount Liberty Mutual.

    Cons

    Well, it's a big company with a long heritage of top-down management. Average tenure of managers is long so this is where they learned to lead. So you might find yourself working in a department or for a manager that so do your due diligence.

    If you aspire to the high-tech start-up culture where you can come in with the new big idea and make a big splash rising quickly in the organization, well, you probably want to be careful. With the exception of a few innovation labs and small areas this is probably not the place for you. As a front-line employee or lower level manager expect to work in the system. As a higher-level leader expect to manage politics. This is not unusual for a big company or anyone in a risk-averse, highly regulated industry. But seems particularly important here that people come in, lay low and learn for awhile. I've seen people coming in loud and proud get treated like a transplanted organ getting rejected.

    Advice to Management

    Maintain constancy of purpose. You continue to go in the right direction. Look to bring all your efforts into a more cohesive story. Don't let the traditionalists allow you to backslide. Look for efficiencies in the right way - too many ee cuts that may look good now, but do you really think you won't need this people in 12-24 months? How much do you lose in intellectual capital and how much will it cost to replace them?


  11. Helpful (1)

    "Legal Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Legal Intern in North Andover, MA
    Former Intern - Legal Intern in North Andover, MA
    Recommends
    Approves of CEO

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Great company. Great environment. Great people. Great location. Work life balance is excellent. Liberty seems to expect a lot from their employees, but also seems to understand that life isn't all about work and that it's important for both the company and the employees to have balance.

    Cons

    Big company. Size makes it slightly more challenging to make connections. Manager wasn't there often. Wasn't able to attend as many networking events as I would have liked to.

    Advice to Management

    I wouldn't offer much advice. I might suggest keeping individual managers accountable for their interns. Making sure the managers are facilitating successful experiences for all interns.



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