Liberty Mutual Insurance Reviews in Dallas-Fort Worth, TX | Glassdoor

Liberty Mutual Insurance Dallas Reviews

Updated June 21, 2017
126 reviews

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Dallas-Fort Worth, TX Area

3.3
Star Star Star Star Star
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
57 Ratings

126 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 283 reviews)

  • It's an overall great company with tons of great benefits (in 241 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 224 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 49 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (16)

    "Excellent Company With Great Work Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Irving, TX
    Former Employee - Claims Adjuster in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    The Management - They actually cared for their employees.
    The Pay - You received performance raises and bumps with positions, but the pay was still lower than average.
    Morale - Great!!!

    Cons

    Upward Mobility - Several positions were lateral moves or there wasn't a lot of opportunity.

    Advice to Management

    With the new center, there should be an opportunity for more positions and employee pay.

    Liberty Mutual Insurance Response

    Apr 6, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty was positive and that you'd recommend us! We appreciate reading your thoughts on compensation. The input is ... More


  2. Helpful (1)

    "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Keller, TX
    Current Employee - Sales Associate in Keller, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    great job enviorment ! Great people!

    Cons

    Hard to compete at times with the new rates.

    Liberty Mutual Insurance Response

    Jun 7, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!

  3. "Good place to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    good team work among co workers

    Cons

    no benefits for new hires

    Advice to Management

    you can do better on the work/life balance

    Liberty Mutual Insurance Response

    Jun 22, 2017 – Talent and Enterprise Services

    We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your ... More


  4. Helpful (2)

    "Inconsistent processes, bad management, low morale, no work/life balance. Low wages."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Irving, TX
    Current Employee - Claims Adjuster in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    401k
    FTO
    Not much else that is good. It was good prior to upper manager retiring. New management does not even pretend to care about employees.

    Cons

    Low wages compared to industry.
    Bad management
    Inconsistency
    Hard to move up
    Favoritism
    Unfair practices
    Retaliation if you call HR

    Advice to Management

    At least pretend to care.

    Liberty Mutual Insurance Response

    Jun 22, 2017 – Talent and Enterprise Services

    We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for ... More


  5. Helpful (1)

    "Senior Underwriting Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Underwriter in Richardson, TX
    Former Employee - Senior Assistant Underwriter in Richardson, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Friendly people, great salary, annual bonus, great benefits

    Cons

    Internal promotion was limited,

    Advice to Management

    Offer Employee Growth for all employees

    Liberty Mutual Insurance Response

    May 24, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual was positive! Honest feedback like yours helps us improve.


  6. Helpful (7)

    "Great Pay great benefits high Stress."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Dallas, TX
    Current Employee - Insurance Sales Agent in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great Comp plan monthly and annual payouts.
    Unlimited Overtime if wanted.
    Good benifits.

    Cons

    work life balance is a huge issue.
    high goals every month.
    Strict Management.


  7. Helpful (2)

    "Liberty Is What You Make Of It!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Competitive Salary
    Pension and 401k Plan
    Diversity
    Employee Programs
    Room For Growth
    Training and Development Courses
    Supervisors, Managers and Director stop by often and say Hello
    Director Gets Involved in Team Huddles
     I have personally been promoted twice in 6 months.

    Cons

    I am sure you can find something that you don't agree with any company. However, Liberty Mutual has a means to get yourself heard, no need to complain, just provide a solution. I am blessed work with true professionals.

    Advice to Management

    You can see and sense that our management is ENGAGED and ALWAYS looking for ways to make things better. Continue to hire people that truly want to help people.

    Liberty Mutual Insurance Response

    May 1, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty, and we look forward to continuing to invest in you!

  8. Helpful (4)

    "Stay away from this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Irving, TX
    Former Employee - Claims Specialist in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Dress code is good for all employees

    Cons

    This company discriminates and will have a group of people in Boston Ma investigate your complaint. If you file a complaint they will try to get back at you by giving you low performance reviews, block you from posting for other jobs, keep you from getting promoted. They will lie on you and to you. They try to get you to tell them what they did to give themselves away. That's all they care about. They pit minorities against one another. I was so happy to leave this place. They just throw claims at bodies and do not want to properly train.

    Advice to Management

    Stop posting cut and paste responses to the reviews to push down the comments you don't want people to see.


  9. Helpful (3)

    "Claims Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Richardson, TX
    Former Employee - Claims Specialist in Richardson, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Very good pay for the market, great benefits.

    Cons

    If I could give zero stars I would. Where do I start? Very poor middle management. Favoritism galore. Not enough training. Human Resources is worthless. I felt discriminated due to my age, the department is run by millennials who just barely flew the nest and are playing boss. My manager was never in, always away in " training" or traveling. Don't understand why doesn't get a job in the airlines industry. Very hectic and high pressure atmosphere. Management does not listen to the internal customers needs. Lack of transparency. Not honest at all.

    Advice to Management

    Head for the hills


  10. "It is amazing they are nice and very helpful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern - Hourly in Plano, TX
    Current Intern - Intern - Hourly in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Very helpful, they are always willing to help you learn and make sure you understand everything. If you have any questions don't worry about asking.

    Cons

    Limited hours, they only allowed us to get 15 hours per week. In those 15 hours we didn't have much time to learn except by shadowing


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