Liberty Mutual Insurance Reviews in Dover, NH | Glassdoor

Liberty Mutual Insurance Dover Reviews

Updated July 18, 2017
89 reviews

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Dover, NH

3.7
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
46 Ratings

89 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 294 reviews)

  • It's an overall great company with tons of great benefits (in 243 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 225 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 49 reviews)

More Pros and Cons

  1. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Assistant in Dover, NH
    Former Employee - Accounting Assistant in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than a year)

    Pros

    People
    Flexibility
    Communication
    Standing/ sitting desk
    Weekly meetings allow for idea collaboration between departments.
    A streamlining process

    Cons

    It takes a bit too long for changes.
    Technology is 10 years behind

    Advice to Management

    Invest more in tech, work smarter not harder.

    Liberty Mutual Insurance Response

    Jul 19, 2017 – Talent and Enterprise Services

    Thanks so much for your review. We continually invest in technology to improve our customer and user experiences as we evolve in a dynamic tech environment and always welcome opportunities to improve.


  2. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Help Desk in Dover, NH
    Former Employee - IT Help Desk in Dover, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Fast paced work environment with potential for advancement. Management is open and will work with you.

    Cons

    Company is always in transition where offices and positions can and do get eliminated as the company sees the need to arise.
    Always hear of another office being closed.
    If the issue occurs, employees in most cases have to reapply for the job that they do or move to another state.

    Advice to Management

    Growth is good, but not at the expense of your employees.

  3. Helpful (5)

    "Manage a large multifunctional team of individual contributors within operations."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Dover, NH
    Current Employee - Team Manager in Dover, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Most benefits are great; work life balance is getting better; recognition and bonus programs are better than most companies; lots of opportunities to move around.

    Cons

    Communication and messaging is often inconsistent; job security is low right now regardless of your performance; health insurance isn't as great as it used to be.

    Liberty Mutual Insurance Response

    Jun 1, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  4. Helpful (8)

    "Great Opportunities at Stable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dover, NH
    Current Employee - Project Manager in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Best benefits North of Boston.
    Some really great teams/managers.
    Lots of Opportunity.
    Always improving.
    Very stable.

    Cons

    Some managers/teams are toxic (happens everywhere).
    CXO often see people as numbers not the most diverse resource.
    It can be difficult to move between departments.
    Tend to look down on less known colleges/universities.

    Advice to Management

    You have a lot of great programs for new hires, but you should really look at transforming your workforce that's been dedicated for 10+ years. Suggesting employees become developers through a training program isn't transforming your workforce, it's forcing square pegs into round holes. Transforming a workforce consists of discovering what skills and passions people have and helping them move into these areas. A company where everyone is passionate about the work they do, and are working in their strength is unstoppable.


  5. "An average company for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dover, NH
    Current Employee - Anonymous Employee in Dover, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    People are great and the salaries are competitive. Work Balance is a strength as well.

    Cons

    Big organization with a lot of processes.

    Liberty Mutual Insurance Response

    Mar 14, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty has been positive!


  6. "Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical Program Manager in Dover, NH
    Former Contractor - Technical Program Manager in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance as a contractor (More than a year)

    Pros

    Employees are generous with their time during the short on boarding period.

    Cons

    Very political environment. People will climb over your back to get a step a head.

    Advice to Management

    Teach "Team Together" principles. This would help employees understand everyone is trying to accomplish the same thing. . .but together as a team. Not a contest between groups or individuals.


  7. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Dover, NH
    Current Employee - Data Analyst in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Flexible, great company, fortune 500 company that is extremely focussed on their customer experiences and making itself a great place to work.

    Cons

    I do not have anything negative to say! I have very much enjoyed my time here and have had great mentorship.

    Advice to Management

    At this time, I am very pleased with all my experiences with my manager.

  8. "Rocky transition of project methodology to Agile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Dover, NH
    Current Employee - Software Developer in Dover, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good benefits and FTO policy

    Cons

    Spotty implementation of Agile across groups; more outsourcing and subcontracting to Cognizant over last 2yr


  9. "Associate Disability case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Claims Case Manager in Dover, NH
    Current Employee - Associate Claims Case Manager in Dover, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Monetary incentive, ability to further one's education and with the companies assistance with paying college tuition. There's always room to grow, (or so they say.)

    Cons

    Always being Overworked, Poor Management that often will make you feel unheard.poor training that leaves you unprepared for the job at hand, and horrible "mentors" that are supposed to be your go to person. Favoritism between managers and other co-workers. The stressful work environment is not worth the money. If multiple employees warn you to tread lightly around your manager. There's a problem. Or if someone who's been with the company for over 25+ years tells you they've seen your manager pick people apart until they finally just quit or get fired, then there's a problem.

    Advice to Management

    Managers need to take an ACTIVE interest and role with their team members and provide them with the appropriate tools to succeed. And a word of advice for HR listen to the employees concerns! Believe me, we don't take time out of our insanely busy day to tell you these things for nothing. Take action and do your job as our voice. Perhaps then there wouldn't be such a high disability case manager turnover and current case managers wouldn't have and unmanageable work load.


  10. "Incredible company that is committed to its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RFP Coordinator in Dover, NH
    Current Employee - RFP Coordinator in Dover, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great health insurance
    Health benefits
    Generous vacation time
    Work from home options
    401k matching
    Employee perks
    Managers are committed to employees career development

    Cons

    With such a big corporate company, the actual work environment can be kind of lifeless. People seem less inclined to get to know the people around them in the office unless they work directly with them.


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