Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated March 23, 2017
1,664 reviews

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Current Employees

3.6
Star Star Star Star Star
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
734 Ratings

1,664 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 258 reviews)

  • It's an overall great company with tons of great benefits (in 230 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 211 reviews)

  • The culture at Liberty is competitive and there is no work life balance (in 43 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Sr. Group Benefits Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Liberty Mutual is a great company to work for many reasons. Some of which include:
    - Great People
    - Competitive Pay
    - Dedication to the customer
    - Work Life Balance

    Cons

    I have nothing bad to say about working for Liberty Mutual and see myself with the company for years to come.

    Liberty Mutual Insurance Response

    Dec 13, 2016 – Chief Talent and Enterprise Services Officer

    Thank you for your review. We are invested in developing the incredibly talented people who work at Liberty. I’m glad to hear that's been your experience. - Melanie


  2. Helpful (1)

    "Right job for the right person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Representative in New Castle, PA
    Current Employee - Senior Claims Representative in New Castle, PA
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance (More than 3 years)

    Pros

    Great environment, lots of opportunities, great core values, amazing training program, amazing benefits

    Cons

    Can be mentally exhausting, sometimes unorganized, upper management makes a lot of decisions without input from employees

    Advice to Management

    Supervisors need to be trained to take in concerns from employees rather than shutting negative feedback complete down. Tools and resources are so disorganized and inconsistent it can add so much unneeded stress.


  3. "Satisfied employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Manafegement Systems Specialist in Victor, NY
    Current Employee - Field Manafegement Systems Specialist in Victor, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    I like the management. It's a fun place to work. I feel like my job is impactful and the retirement benefits are good.

    Cons

    I have some 1 off comp plan issues. If you are on the high side of the pay scale, they may not give you a merit based raise even if you exceed expectations.

    Advice to Management

    More natural transparency. Not orchestrated and scripted.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "IT Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Great Company to work for.

    Cons

    Nothing I can think of

    Advice to Management

    None


  6. "Property adjuster job review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great people, benefits, and work life balance

    Cons

    Upper management doesn't always listen to subordinate concerns.

    Advice to Management

    Utilize the management system to it's full effect and consider suggestions from the front line adjusters who experience the issues that are brought about on a daily basis.


  7. "Have had a great 5 years at Liberty and looking to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriting Assistant in Santa Ana, CA
    Current Employee - Senior Underwriting Assistant in Santa Ana, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance (More than 5 years)

    Pros

    They allow me to test my limits and push me to succeed everyday. Emphasize on the word teamwork. Lots of support from management

    Cons

    High turnover in department and cut backs making heavier workload and not enough staff. When new processes were put into play I think more adequate training would help for successful output


  8. "Great"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great place to work. Good $. Good benefits. Vast array of career paths.

    Cons

    Typical for a giant company - sometimes slow to change


  9. "Manager, Business Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Love the people, the energy. The company really drives employee engagement and focuses on training and education. Company tech is about to completely change and will be very exciting!

    Cons

    Lots of restructuring in the last several years due to acquisitions, CEO change, reorg, and now to support a major tech shift. Just part of growing pains.

    Advice to Management

    Keep up the great work! Great company.


  10. "Working Toward Change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    The company provides a lot of autonomy to their workforce. We drive by projects, not clocks.
    Work/life has been improving at an exponential rate the past 3 years providing flexibility within the autonomous style allowing me to work faster and take on more while fitting into my schedule.
    Pay and bonus are very good here with merit increases and general fairness

    Cons

    A lot of work is going into getting us more digital/mobile focused and better in technology but it is a lot of new school ideas and pushing to try and turn people's opinions. It doesn't change overnight but like the work/life stuff, once they see results they invest heavily.

    Advice to Management

    Being more comfortable that teams are always in a state of flux. Should be excited to see people move on into other roles between 2-3 years as its a sign we are moving faster.


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Competitive Pay, large enough for different opportunities, strong company.

    Cons

    I really can't think of cons.



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