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Liberty Mutual Insurance Reviews

Updated January 12, 2018
452 reviews

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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
146 Ratings

452 Employee Reviews

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Pros
Cons
  • Death marches for projects are common and work life balance can be tricky (in 239 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

More Pros and Cons

  1. Helpful (8)

    "Change with no direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Very good work/life balance with flexible work options

    Cons

    Liberty is undergoing tremendous change and has alienated many loyal employees with these changes as many have had to reapply for their jobs not once but twice. There is not clear direction regarding these fundamental change but management is taking more of a will figure it out as we go type attitude. Unfortunately, this experimentation is at the of many loyal employees.

    Advice to Management

    Understand the consequences of your changes and actions. Have more thoughtful planning or at least more than a framework of an idea before you make such fundamental changes that impact not only employees but the future of the company.


  2. Helpful (18)

    "The pay isn't worth the frustration..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Coordinator in Boston, MA
    Current Employee - Communications Coordinator in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Above-average salaries. But the money can't replace your lost integrity.

    Cons

    --Liberty fears change and lacks the skills to innovate, so its financial performance is suffering. Instead of eliminating inefficiency and responding to the market, Liberty, a Fortune 100 company, just redraws the lines in org charts, downgrades employee health benefits, and tells them to use less copy paper.
    --Constant reorganizations mean you never know who you work for or what the future of your department will be.
    --Senior leadership doesn't listen to or care about employees. (Employee survey results indicated that engagement and productivity decline with every re-org, but the re-orgs just kept coming.)
    --Liberty is a very MALE, very WHITE company.
    --Company relates to numbers, not people. Excel spreadsheets and PowerPoint decks replace actual communication.
    --Company is only interested in pumping up engagement scores and appearing on "great places to work" lists--and it will pressure employees to give high scores.
    --Managers at all levels lack empathy and emotional intelligence, and most spend all their time mollifying their bosses, instead of managing their own team.
    --Checking all the boxes is the most important thing at Liberty--you check your box, so your boss can check his box, so that HIS boss can check their box...

    Advice to Management

    Stop using bots to post canned responses to these reviews, and actually LOOK at your declining ratings for management, culture, etc. Stop speaking in buzz words and learn how to communicate normal human beings--including your employees and your customers.

  3. Helpful (7)

    "The mighty seems to be falling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst
    Former Employee - Business Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Competitive pay, some very good benefits, flexible work schedule depending on your department

    Cons

    Over 800 associates laid off over a 8 month period. Even after 8 months there was still another wave coming that senior management had been talking about. Everyone was on pins and needles, worried about what would happen next. Many associates have left from individual contributors to upper management because of all the uncertainty. It was such a great company for so long, so hopefully they can the senior managers causing this very disoriented org change and bring some stability back.

    Advice to Management

    Communicate and bring back some stability. No one feels comfortable which is killing productivity.


  4. Helpful (3)

    "Sr. Inside Claims Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    benefits are good, pay is competitive

    Cons

    closing a lot of departments currently

    Advice to Management

    keep your word, work closer with employees.


  5. Helpful (9)

    "If it ever decides what it wants to be when it grows up, it might be ok...until then, walk away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    Your co-workers can be some of the best people you’ll ever meet. Employees generally care deeply about their work....until they realize management will screw it up.

    Cons

    Realignments happen on a regular (yearly basis). Senior leaders run everything a la theory, not practice. Smart people from nice schools with absolutely no people skills.

    Advice to Management

    Pick a structure and see it through. Treat your employees with respect. If you take care of them, they’ll take care of you.


  6. Helpful (6)

    "RIF again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place for new ideas

    Cons

    Lots of Reductions In Force

    Advice to Management

    Make sure you have your bases covered before letting people go


  7. Helpful (7)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Office is getting a new makeover up to par with other companies. There seems to be a lot career growth in this office for case examiners only.

    Cons

    This company is known to "realign" work between the various offices within the country . They seem to do this every few years and it ends up in lay offs. Management is extremely terrible within the Claims Support Unit. Extreme favoritism is a norm here. Parking is getting a bit pricey, as the company does not pay for parking or public transportation for their employees.

    Advice to Management

    Provide leadership training for supervisors that need improvement.

    Liberty Mutual Insurance Response

    Dec 12, 2017 – Talent and Enterprise Services

    We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for... More

  8. Helpful (22)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Boston, MA
    Current Employee - Senior Program Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Beautiful office space and good work/life balance. New paid maternity program starting in 2018. Flexibility to learn and move around between departments is encouraged. Strong culture centered on doing the right thing and philanthropy.

    Cons

    Health Insurance changes, poor executive leadership, outdated thinking (agile and flex space were done a decade ago by leading companies and are just now being poorly introduced at Liberty), along with a doomsday outlook have most people leaving or looking for employment elsewhere. Workplace bullying is alive & well and also not addressed by management. All they talk about is getting on the Best Places to work list, yet do nothing to get there. Company needs a serious overhaul of the executive team to stay relevant.

    Advice to Management

    Executive leadership needs to come to terms with reality and stop talking/start listening. They fly around on what the globe calls an airforce of corporate jets and then put signs everywhere reminding employees to save money by printing on both sides of the paper. For real? Does this not even remotely seem ridiculous to execs as they board at the multi million dollar hangar in Bedford? People want to love working here and you can so easily make some quick actionable changes to get us there. Actions speak so much louder than your tone deaf words. Please lead by example and help us love being here again. CEO needs to stop hiding in his $4.5M dollar secret cave.


  9. Helpful (3)

    "Senior customer representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warrenville, IL
    Former Employee - Anonymous Employee in Warrenville, IL
    Doesn't Recommend

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Good benefits, 401 k, free matched life insurance, decent time off

    Cons

    Too many claims for one person, disorganized environment, things are always changing because they can't find something that works to keep claim volume down. High turnover rate

    Advice to Management

    Better training

    Liberty Mutual Insurance Response

    Dec 12, 2017 – Talent and Enterprise Services

    We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those... More


  10. Helpful (7)

    "Changing paradigms and cutting experienced employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Talented co-workers. Many volunteer and giving opportunities.

    Cons

    Despite saying that they will give you the resources needed as the company changes, they repeatedly denied any kind of professional development, either internal or external. Several colleagues have had to take vacation time and pay for their own training that is required to keep their jobs.
    Constant lay-offs.


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