Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated May 25, 2017
389 reviews

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2.0
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
123 Ratings

389 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 278 reviews)

  • Good benefits and competitive pay (in 248 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 220 reviews)

  • The culture at Liberty is competitive and there is no work life balance (in 47 reviews)

More Pros and Cons

  1. Helpful (5)

    "Incredibly Stressful and No Work Life Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Current Employee - Inside Sales Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Great pay, flexible scheduling, i.e. work from home for agents who perform well.

    Cons

    Poor lead sources from customers who do not represent the company's target audience, no work life balance, high stress due to high goals and obligation to pay company back for policies canceled within 6 months of issue.

    Advice to Management

    Stop being passive aggressive and get real. Do you want to be a quality company or a quantity company? Stop marketing to people you do not consider to be your target market. If you do not want people with limited experience, poor credit, or living in certain States, i.e. Georgia, then do not market to those individuals. It's no secret you are looking for the college educated, married, homeowner with multiple vehicles, and assets to support the need for umbrella coverage. Do yourselves and your stressed out employees a favor and market to those individual. Go back to sending out mailers to college alums, boy and girl scouts, Audi, BMW, Mercedes, UPS, American Airlines, AICPA, etc and get rid of the credit unions (CUNA) and USAA civilians leads. And please be honest, you are eventually going to lose your partnership with USAA because you will never be on the level of service they offer to their members. If you want to market to certain financial institutions, send your affinity mailers to Charles Schwab, Fidelity, and Vanguard employees. You'll find those customers are going to be more of your target market. And for what it's worth, stop doing the spray and pray with your television ads because it's attracting that 50% down payment customer. Stop advertising when Mama June, Duck Dynasty, and Rap Game are on and start marketing on CNBC, Fox Business News, and MSNBC. And for God's sake, start listening to your employees. Lastly, stop sending out monthly surveys and throwing out the lowest score because you do not like the way it affects the curve. Being intellectually dishonest is not a good quality in a company or individual.


  2. Helpful (1)

    "Property Subrogation specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Resolution Recovery Specialist in Boston, MA
    Former Employee - Claims Resolution Recovery Specialist in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance (More than 10 years)

    Pros

    Something different everyday. I liked the investigation and researching a product pursuing.

    Cons

    Management is unfair and discriminatory.

    Advice to Management

    Stop favoritism.


  3. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I worked at Liberty Mutual Insurance full-time

    Pros

    Benefits, fast accumulation of time off

    Cons

    Very big company, lots of management changes and people getting laid off


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Sr. Business Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Indianapolis, IN
    Former Employee - Senior Business Systems Analyst in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Work/Life balance, Compensation, Benefits and PTO.

    Cons

    Human Resources are not very pro-employee.

    Liberty Mutual Insurance Response

    May 17, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you were satisfied with the rewards packages we have to ... More


  6. Helpful (7)

    "its ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Good Pay, good location, very good place to start

    Cons

    Its an extremely old school company, they switched the dress code to business casual from full business a few years ago and thought it was the most innovative workplace change in human history.

    Liberty Mutual Insurance Response

    May 10, 2017 – Talent and Enterprise Services

    We appreciate you spending some time writing down your thoughts. We always welcome opportunities for improvement.


  7. Helpful (12)

    "do it for the resume, but leave within two years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Auto Claims Representative in Marlton, NJ
    Current Employee - Inside Auto Claims Representative in Marlton, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    decent starting pay, above average benefits, paid time off, relatively hard to get fired, decent room to interview for other departments within company, excellent coworkers

    Cons

    Massive managerial incompetence goes from the highest levels to the lowest levels of management. pay not consummate with workload/responsibilities -- the company wastes massive amounts of money on projects that don't yield results and unnecessary travel expenses, all the while refusing to give decent raises for experienced and talented workers. poor salary increases. poor yearly review system. This is the sort of company where the more mediocre you are at your job and the more you suck up to management, the further you'll get. being good at your job is an afterthought because no matter what you do it is never enough. absolute and utter failure to adopt new technologies. really bad coffee.

    Advice to Management

    invest in new technology. adapt to changing marketplace. stop being so reliable on agencies. listen to your employees when they air their grievances and give the autonomy to create solutions. and for gods sake get better coffee for your hard working employees.

    Liberty Mutual Insurance Response

    May 1, 2017 – Talent and Enterprise Services

    We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for ... More


  8. Helpful (4)

    "Ok place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriting Assistant in Warrenville, IL
    Current Employee - Senior Underwriting Assistant in Warrenville, IL
    Doesn't Recommend

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    The people I work with everyday.

    Cons

    Always making changes. Yet when problems come up, it takes months to fix. Also, the systems are horrible and there's a different system for every line of business.

    Advice to Management

    Fix problems that actually need to be fixed.

    Liberty Mutual Insurance Response

    May 1, 2017 – Talent and Enterprise Services

    Thanks so much for your review. We continually invest in technology to improve our customer and user experiences as we evolve in a dynamic tech environment and always welcome opportunities to ... More


  9. Helpful (4)

    "Bottom Line is more important"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Indianapolis, IN
    Current Employee - Business Analyst in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Good Pay and benefits, great office location.

    Cons

    Kicked to the curb to save a buck


  10. Helpful (8)

    "Time to take a deep look"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Boston, MA
    Current Employee - IT Project Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Flexible work schedule, generally low stress. Decent benefits. Beautiful headquarters. Good pay for what you're doing if on the business side but there are serious disparities

    Cons

    Lack of real training, slow moving even with agile. Lack of parental leave is horrific in this day and age 2 weeks?! No wonder people are hesitant to come back

    Advice to Management

    Please evaluate who you have as managers -- just because someone has been with the company for a long time does not mean they should be managing people. Also -- constantly being told that as a female I'm playing in the boys club has made me want out immediately. Serious lack of respect for females on some teams


  11. Helpful (5)

    "Don't expect to move up the "company ladder""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Commercial Lines in Fairfield, OH
    Former Employee - Customer Service Representative Commercial Lines in Fairfield, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    If you don't go into this position with expectations it can be a decent stepping stone in your commercial insurance carrier. However, don't get sucked into the abyss of working there too long. Let them train you, get your feet wet for a year or so and then please, do yourself a favor, and move on!

    Cons

    Unparalleled micromanagement. You get the sneaking suspicion that management does not have your back.....and you would be right! If you happen to make a mistake it's a very "guilty until proven innocent" mentality shared by all upper management. Days off are hard to come by as they will often be blacked out. The workload in comparison to the staff is that of a Chinese sweatshop. In all honestly, you will probably do the work of at least 2 if not 3 individuals. There are constant procedural changes which are not discussed at length with any of the staff.

    Like most corporate positions, management has their favorites. However, this place takes the cake. I've never seen such blatant favoritism in all of my life. Stay away from any supervisors with a British accent.

    Advice to Management

    Like Obamacare....repeal and replace. The department needs new life and energy. Management there are like tenured members of congress. You'll never get them out and they'll never change or be willing to bring anything fresh to the table.


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