Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated August 22, 2017
2,957 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,266 Ratings

2,957 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 303 reviews)

  • It's an overall great company with tons of great benefits (in 247 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 229 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 50 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (26)

    "Excellent Company With Great Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Irving, TX
    Former Employee - Claims Adjuster in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    The Management - They actually cared for their employees.
    The Pay - You received performance raises and bumps with positions, but the pay was still lower than average.
    Morale - Great!!!

    Cons

    Upward Mobility - Several positions were lateral moves or there wasn't a lot of opportunity.

    Advice to Management

    With the new center, there should be an opportunity for more positions and employee pay.

    Liberty Mutual Insurance Response

    Apr 6, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty was positive and that you'd recommend us! We appreciate reading your thoughts on compensation. The input is... More


  2. Helpful (1)

    "Liberty Mutual is a great company to work for because of the compensation, vacation, and work/life balance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interactive Marketing Consultant in Boston, MA
    Current Employee - Interactive Marketing Consultant in Boston, MA
    Recommends
    Approves of CEO

    Pros

    The company's focus on 'responsibility' really spills over into the culture. Work/life balance is very respected - it is rare that I work more than 40-45 hours per week. The culture really empahsizes making responsibile decisions and treating others with respect. The environment, at least in the marketing department is very collaborative and teamwork focused. Upper management really takes the time to sit down with employees both formally and informally. The compensation really came in at the high level of my MBA graduating class and having 4.5 weeks of vacation is really great. There's opportunity for profit sharing and cash bonuses too.

    Cons

    Health insurance is not the greatest & the maternity leave is only 6 weeks on short term disability

    Advice to Management

    Investigate some of the top 100 companies to work for list and try to emulate the benefits package.

  3. "I am proud to work for Liberty Mutual"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Naperville, IL
    Current Employee - Sales Representative in Naperville, IL
    Recommends
    Approves of CEO

    Pros

    This is a great company to work for. You can do what you have to do to meet your sales quotes and not worrry about overhead and staffing issues... which most independent agency owners have to worry about. You have great resources at your disposal. This is a company that is growing at light speed. In the last 3 years they have moved from #9 to 5 in the top ten 10 p/c insurance carriers list. I am very proud of this company not just for its business acumen but also for all the ways it connects with the community.

    Cons

    This is not the place to make a quick buck!

    Advice to Management

    Just hire better immediate managers.


  4. Helpful (1)

    "Liberty Mutual-a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New Castle, PA
    Current Employee - Senior Customer Service Representative in New Castle, PA
    Recommends

    Pros

    Liberty Mutual is a fortune 100 company that has a promote from within philosphy, and compensates employee's well. The management team is great and respects the employee's.

    Cons

    Since this position is customer service, it is very stressful. We have certain high goals we must adhear to at all times.

    Advice to Management

    The only advise I would give to senior management would be to allow more aux 0 time as our insurace assistance are extreamly backed up, therefore, we(the reps) have to make most of our own call outs. And for us not to have to hold transactions that are waiting for paperwork from a policyholder. For example you can have a rep who is exceeding in all area's, but one because she/he is doing her job properly is not meeting because he/she has to wait for paperwork to come in. Especially when there are the majority of reps that do not even start transactions, but since I do my job "the right way" I get penelized. This needs to change.


  5. "Great Place to train and work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Underwriter in Warrenville, IL
    Current Employee - Property Underwriter in Warrenville, IL
    Recommends
    No opinion of CEO

    Pros

    Everyday is different
    Open communication among all offices (ie: if one office has more experience with California Quake)
    You get to know everyone in the company early on (Liberty Mutual Property)
    One of the best training programs in the insurance industry -- a lot of people you meet at other companies started with either Liberty or Wausau

    Cons

    Good training, but slow on the underwriting side
    Hiring in one city, but will most likely be moved at the end of training to another location

    Advice to Management

    Hiring people for the office where they will most likely be needed could help with the turnover


  6. "I'd definitely recommend Liberty Mutual as a place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Wausau, WI
    Current Employee - Software Developer in Wausau, WI
    Recommends
    Approves of CEO

    Pros

    Liberty Mutual is a growing company, already in the Fortune 100. They hire a lot of very knowledgeable people, yet work to promote from within.

    They tend to treat their employees as partial stakeholders rather than just those tasked with the work. As demonstrated year after year in their employee opinion surveys, Liberty appears to make a sincere effort in responding to any employee concerns.

    This attention leads to higher employee morale, more projects being completed on-time and on-budget, and results in better results and better customer service.

    Liberty also goes out of their way to help provide a comfortable work/life balance, through ample and flexible vacation time, and even flexible scheduling day-to-day.

    Cons

    Liberty Mutual is a rather large company, and as typical with larger organizations, change is typically slow and sparse.

    Being a corporation - and much more significantly an insurance company - requires a good deal of standards and compliance. While Liberty does an excellent job keeping in compliance, the effort sometimes makes even the simplest jobs frustratingly difficult.

    Advice to Management

    Keep up the good work!


  7. Helpful (3)

    "Liberty Mutual, a great place to live, learn, and earn"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Denver, CO
    Current Employee - Sales Representative in Denver, CO
    Recommends
    Approves of CEO

    Pros

    Liberty Mutual has greatly improved the ability to for us to bring in business and for those who rely on commissions for a large part of their income the time from sale to payment of commissions has been greatly reduced. Liberty also offers good benefits, advancement opportunities, and will pay for employees to continue their education.

    Cons

    Their has been a greater focus on the training programs for new employees but more work needs to be done. Increased pressure to produce more just to earn the same pay in some cases.

    Advice to Management

    Be a little more open and honest about mistakes you have made.

  8. Helpful (1)

    "Overall a great place to work, one of the best in this area."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems in Dover, NH
    Current Employee - Business Systems in Dover, NH
    Recommends
    Approves of CEO

    Pros

    Above average pay, great bonuses each year, flex time and great work life balance. Lots of time off.

    Cons

    The good employees consistently have to carry the bad employees. If you're competent, you continually will have to take over projects and assignments from others who can't handle them. Training opportunities are abundant but time to take advantage of them is limited.

    Advice to Management

    Two words = Performance Management. Good employees get burned out quickly. In many areas, such as systems, all the knowledge is contained within very few resources. Other resources don't have the capability so aren't forced to learn.


  9. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Sales Representative in Yakima, WA
    Current Employee - Resident Sales Representative in Yakima, WA
    Recommends
    Approves of CEO

    Pros

    Great Products and great compensation. Overall this is a good company to work for. Very family friendly. Lots of opportuinity for growth and advancment if you live in a major metro area or are willing to move. Production is king. the more you produce the better you are treated.

    Cons

    Liberty Mutual has a very ridigd radical command structure. many layers of management. They were always good about recognizing good performance. but you were either in the "spotlight" or "on the radar" not much inbetween. In terms of production the difference between Hero and Zero was about one policy a week.

    Advice to Management

    Continue to grow the field sales force. And look out for Sales Reps that cheat on applications.


  10. Helpful (3)

    "Be more transparent with company changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Recommends
    Approves of CEO

    Pros

    Excellent work life balance. Opportunities to move around the company. Solid advancement opportunities. Easy to go back to school and obtain advanced degree or other professional designation. Ability to act independently.

    Cons

    Not enough transparency with issue affecting employees.

    Advice to Management

    Be transparent with what is going on with reorgs and lay offs. We've gone thru tremendous upheavel over the past year and yet, most of it has been cloaked in secrecy. This erodes trust of your most loyal employees. If Sr Mgt is going to talk aobut how the company's most important asset is it's people, then it's critically important for mgt to be more open about what is happening witht the reorgs and lay offs. People are nervous -- and this leads to lack of trust and poor productivity.


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