Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated August 18, 2017
2,948 reviews

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3.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
1,261 Ratings

2,948 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 303 reviews)

  • It's an overall great company with tons of great benefits (in 247 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 229 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 50 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (25)

    "Excellent Company With Great Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Irving, TX
    Former Employee - Claims Adjuster in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    The Management - They actually cared for their employees.
    The Pay - You received performance raises and bumps with positions, but the pay was still lower than average.
    Morale - Great!!!

    Cons

    Upward Mobility - Several positions were lateral moves or there wasn't a lot of opportunity.

    Advice to Management

    With the new center, there should be an opportunity for more positions and employee pay.

    Liberty Mutual Insurance Response

    Apr 6, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty was positive and that you'd recommend us! We appreciate reading your thoughts on compensation. The input is... More


  2. "The good, the bad and the ugly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Liberty Mutual Ins pays very well and offers a lot of benefits. If you are a high performer, you can advance quickly.

    Cons

    Too many re-organizations with too many layoffs. The only safe place in the company is the front line employees (CSR).

    Advice to Management

    Value your tenured employees, they have the most knowledge and experience.

  3. "Underwriting Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    good benefits and expanding work from home options

    Cons

    career development is almost non-existent.


  4. Helpful (1)

    "Employment experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great place to work with wonderful benefits and people.

    Cons

    Corporate procedures can get in the way of completing work in the most efficient manner


  5. Helpful (1)

    "Some people aren't made for the cubicle life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paralegal in Carmel, IN
    Former Employee - Paralegal in Carmel, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Flex schedule
    Benefits
    Job security
    Retirement
    Paid time off
    Easy
    Good people
    Work performance incentives
    Company payed personal holidays
    Volunteer opportunities

    Cons

    Micromanaging
    Not a true paralegal role
    Boring
    Unstimulating
    Doesn't utilize or develop talent
    No room to move up
    Guided heavily by work flow
    Attorneys are not local
    Quiet

    Advice to Management

    Challenge your workers and develop talent


  6. "Great job out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Portsmouth, NH
    Current Employee - Business Systems Analyst in Portsmouth, NH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Get to work from home, great benefits, work-load is light, very reasonable when it comes to vacation time and sick days

    Cons

    Slow career progression, can be difficult to get recognition for your work. Senior management has fumbled their change of philosophy, and has mishandled the way in which they keep their employees informed of changes that will directly impact them.

    Advice to Management

    Figure out what youre doing in the future, establish a plan and stick to it. Be clear to employees


  7. "not bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    not bad company, very fair

    Cons

    management is very strict and needs to give employees flexibility

    Advice to Management

    management, stop micromanaging

    Liberty Mutual Insurance Response

    Aug 16, 2017 – Talent and Enterprise Services

    Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience.

  8. Helpful (2)

    "One of the worst professional experiences in my lofe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disability Case Manager
    Former Employee - Disability Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If a hot mess and a cluster you know what had a baby it would be Liberty Mutual short term disability claims. Staffing is extremely reactive. They wait until everyone is burnt out a behind in work load and reps in near double digits have left and work is weeks behind before doing anything. The phone never stops. You cant get to your own work because you are taking other peoples calls. So your claimaints cant reach you and have to speak to someone else...vicious cycle. Each claim requires an enormous amount of follow up which wouldnt be terrible if the case.load was reasonable. Most are handling 200 to 240 claims at the moment.

    They talk about promotion from within. But unless you go to long term disability its almost impossible to get out of short term disability.

    In my office the few who have moved , it seems they favor the young ( a few years out of college) and usually men with no experience vs experienced. No feedback as to why you are not a candidate. I am aware HR is not obligated to do this and are super busy but it would be nice. The last couple of companies I worked for did this as a courtesy and would even offer suggestions on how to become a more desirable candidate if another posting came up.

    I require anxiety meds most days yo keep from having a meltdown.

    Cons

    Impossible claim volume/case load, too many calls, systems that go down far too often, reactive decision making

    Advice to Management

    Useless to give any


  9. Helpful (2)

    "Terminal case of "big company-itis""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Boston, MA
    Current Employee - Marketing in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    High salary. And that's the ONLY pro.

    Cons

    The company's been too big for too long. It's forgotten how to be competitive, innovative, or progressive. Liberty is a top-heavy bureaucracy straight out of the 1980s. The management speaks only in buzzwords, and it they don't understand PEOPLE--not customers, not employees--so the company constantly makes decisions and says things that alienate and drive away the very employees that could actually help this slow-moving glacier of a company modernize.

    Liberty pumps out propaganda about continuous improvement, open and honest feedback, and going above and beyond, but it's all just noise. Employees are never given any real information, or empowered to own their own work. For all its talk, the company only wants corporate drones who will maintain the status quo.

    Advice to Management

    Salt the earth and start over?


  10. Helpful (3)

    "Stay away! A company that was once going somewhere but now not going anymore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriting Consultant in Richardson, TX
    Current Employee - Senior Underwriting Consultant in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    It was a good company starting off but now it's degraded itself due to poor emphasis on what's important i.e. building outlandish buildings at the same time exorbitantly cutting Pension, Healthcare, Raises, Bonuses, & middle management positions across the board with department layoffs and off-shoring I.T. jobs overseas or to third party companies who have no understanding of Liberty Mutual's computer systems. Furthermore, Liberty is NOT investing enough capital to upgrade and update their systems, office desks, and etc which hinder's productive goals in completing assignments at the outlandish requirements that management is setting forth for their employees who are understaffed as is.

    Cons

    Liberty Mutual just recently announced that they will be ending their Pension plan for their current & new employees by 2020 due to cash flow issues, which is ridiculous considering they just finished building a $5 Billion dollar building in Plano, Texas & elsewhere. My opinion, why not use that money to put in the Pension fund that would last decades or even a century instead of lining your own pockets?

    Advice to Management

    See the value in investing in human capital instead of being parsimonious. Try not to implement a brain drain & talent with your crazy ideas of cutting departments, jobs, and incentives that make people leave.

    CEO David Long is out of touch. His recent hire to the Commercial Lines Department was a horrible and frankly detrimental decision. Why would you put someone in charge of Commercial Lines when said person has no understanding or background in Commercial Lines??? Was the talent pool so limited or is there something nefarious & nepotistic that's being swept under the rug?


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