Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated July 20, 2017
2,904 reviews

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2,904 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 294 reviews)

  • It's an overall great company with tons of great benefits (in 243 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 225 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 49 reviews)

More Pros and Cons

  1. "Good place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Lead in Fairfield, OH
    Former Employee - IT Project Lead in Fairfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Great work & life balance, compensation and benefits, work environment...

    Cons

    Not the best management. They make rush decisions sometimes that hurt the employees in so many ways...example: losing your job!


  2. Helpful (2)

    "Bureaucratic and hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant Product Analytics in Boston, MA
    Current Employee - Consultant Product Analytics in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 3 years)

    Pros

    Good benefits, decent pay, great co-workers. Generally a very nice place to work, people are friendly and hard working.

    Cons

    Work place flexibility needs more structure - some managers are very flexible others aren't.
    Too hard to get things done or make changes. Very bureaucratic and very old school in many ways. There's a willingness to make changes but it's hard to make it happen and usually the only changes that are made come from the top. Feedback usually only makes a difference if upper management is already thinking the same thing.

    Advice to Management

    Make it easier to change things. Be willing to break something and make mistakes. There's way too much focus on getting work done and no real focus on how we do things. Need to miss deadlines sometime to fix your broken or non existant processes to allow any real innovation to occur

    Liberty Mutual Insurance Response

    Jul 19, 2017 – Talent and Enterprise Services

    Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along... More

  3. "Technical Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Claims in Dallas, TX
    Former Employee - Technical Claims in Dallas, TX
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Management very willing to help and wanting to help you move up in the company, room for growth, company allows movement into other departments and allows you to explore

    Cons

    Sometimes can feel stuck, not so much due to the company, just due to the job type

    Liberty Mutual Insurance Response

    Jul 5, 2017 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty. Glad that was your experience!


  4. Helpful (5)

    "Lots of work left to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    - Lots of support for rotation programs
    - Pay is above industry for most positions

    Cons

    - Senior leadership beats around the bush and doesn't come off as honest
    - If you want to climb the corporate "matrix" you need to learn to play politics
    - Company hasn't figured out what it means to be a mutual company
    - Way too much red tape to get work done

    Advice to Management

    - Realize that LMS isn't for everyone and every role
    - Be honest with your employees
    - Work on identifying top talent; an MBA doesn't equal genius
    - Control your expense ratio, the planes can go


  5. "Analyst Development Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate in Boston, MA
    Current Employee - Senior Associate in Boston, MA
    Recommends

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    The work life balance is unbelievable and incomparable to other companies. The management staff is invested in your development as an analyst and you have many other peers to complete a year long analytical program with.

    Cons

    Placement after the program gets a little dicey and can sway for the bad or the good.

    Liberty Mutual Insurance Response

    Jul 5, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!


  6. Helpful (1)

    "Good company with potential to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Boston, MA
    Former Employee - Consultant in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Salary, benefits, ability to move around

    Cons

    Shows signs of disorganization at top leadership levels, fear culture contradicts - treating people with dignity and respect mantra

    Advice to Management

    Live up to promises and do the right thing vs. relying solely on consulting firms to tell you how to think.


  7. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in Boston, MA
    Current Employee - Senior Accountant in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great Philanthropic Missions, Great People to work with, Pay is competitive

    Cons

    Feels like constantly reorging, High costs of health insurance

  8. "Supervising Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervising Agent in Grand Rapids, MI
    Current Employee - Supervising Agent in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Opportunity to make a lot of money by investing your time and following the systems to have money now and the future

    Cons

    Takes time to start making money and you have to be wiling to work and be flexible it is not a 9-5 job

    Advice to Management

    Recruit

    Liberty Mutual Insurance Response

    Jul 5, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty Mutual, and we look forward to continuing to invest in you!


  9. Helpful (2)

    "Auto plus customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Plus Customer Service in Plano, TX
    Current Employee - Auto Plus Customer Service in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Flexible time off managers that will help develop skill sets needed to promote or improve your performance. The Plano office is growing and there a lot of opportunities to grow

    Cons

    You have to push hard to show that you want greater responsibility to move to other departments the high call volume can burn you out

    Liberty Mutual Insurance Response

    Jul 5, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you're satisfied with the rewards packages we have to... More


  10. Helpful (6)

    "Weston, MA Office- Group Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Weston, MA
    Former Employee - Anonymous Employee in Weston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great co-workers, in general. The best, personality-wise that I have dealt with

    Great work-life balance if you take advantage of it and have a good manager

    Pretty good office morale, in part due to a younger workforce and a good office manager ( favors a younger workforce,under 40)

    Decent healthcare benefits ( Medical, drug, dental)

    Cons

    There are clicks

    Managers play favourites

    Pay is not on-par with other companies

    They preach that they promote from within, but the reality is a very long, stressful road towards career growth

    Managers that have no business being managers anymore, should be removed.

    Their development plans for year-end reviews and compensation planning are some of the worst I have seen

    Advice to Management

    It has taken me a few years to write an honest review of Liberty. I worked there for almost 6 years and worked up to a senior level analyst in Group Benefits, from a pretty low-level job. The office morale and the people I worked with were amazing and I still talk to some of them. It ends about there. I work at the biggest insurance company in America, and prior to this, worked at 2 other top-tier insurance companies in the country. What I dealt with at Liberty in regards to pay and straight-up discrimination regarding pay, is disgusting. Same goes with general workload and fairness. 3.5 years later, I see this now, with a healthy dose of perspective. I was paid over $10K-15K LESS than coworkers in the same job. The fact that my workload was heavier and I got better reviews, meant nothing. In fact, I even brought this to HR in light of good ratings and wow...let's just say they handled it horribly. Sad part, I was not even disgruntled or a poor employee after finding out about the discrimination. I worked in a unit of 4 that was increased to over 8 employees in the year I decided to leave after being recruited for a job in another state ( that also paid $26K more- NO LIE). This goes to show you how the owrkload in realtion to pay, was the opposite of fair. I could go on about a lot of dramatics, but it's not worth it. I would really encourage those looking, to be weary of certain departments. Also- be ready to deal with a few surly managers that are ready to retire. It's all water under the bridge now that I have so far surpassed them all in both in salary and experience, but it's worth giving others the heads-up.


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