Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated May 25, 2017
2,797 reviews

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Full-time Part-time

2,797 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 278 reviews)

  • Good benefits and competitive pay (in 248 reviews)

Cons
  • Tough work/life balance which lead to high turnover (in 220 reviews)

  • The culture at Liberty is competitive and there is no work life balance (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I worked at Liberty Mutual Insurance full-time

    Pros

    Benefits, fast accumulation of time off

    Cons

    Very big company, lots of management changes and people getting laid off


  2. Helpful (1)

    "Property Subrogation specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Resolution Recovery Specialist in Boston, MA
    Former Employee - Claims Resolution Recovery Specialist in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance (More than 10 years)

    Pros

    Something different everyday. I liked the investigation and researching a product pursuing.

    Cons

    Management is unfair and discriminatory.

    Advice to Management

    Stop favoritism.


  3. "Loss Prevention Occupational Health Nurse Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Occupational Nurse Consultant in Boston, MA
    Former Employee - Occupational Nurse Consultant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    I really enjoyed meeting with all the different industrial clients. It was a great education in terms of knowing how so many things are made and what the occupational health risks were for those clients. The job also really enjoyed the people I worked with. a fun group!

    Cons

    Some times the travel was a bit much. There were weeks I'd head out on a trip Sunday evening and get back Friday night.

    Advice to Management

    Many competitors don't use the loss source analysis approach to loss prevention. Liberty Mutual was WAY ahead on this when I worked there.


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  5. Helpful (2)

    "Field Property Appraiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Property Appraiser in Centennial, CO
    Current Employee - Field Property Appraiser in Centennial, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Company does try to do what's best for customers and employees. A lot of employees have been with tre company for many years.

    Cons

    Workload can be too high without support. Need further support to those in the field. Not a lot of opportunity locally

    Advice to Management

    Watch workloads for employees. Listen to those on the front lines.

    Liberty Mutual Insurance Response

    May 17, 2017 – Talent and Enterprise Services

    We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your ... More


  6. Helpful (2)

    "Liberty Is What You Make Of It!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Competitive Salary
    Pension and 401k Plan
    Diversity
    Employee Programs
    Room For Growth
    Training and Development Courses
    Supervisors, Managers and Director stop by often and say Hello
    Director Gets Involved in Team Huddles
     I have personally been promoted twice in 6 months.

    Cons

    I am sure you can find something that you don't agree with any company. However, Liberty Mutual has a means to get yourself heard, no need to complain, just provide a solution. I am blessed work with true professionals.

    Advice to Management

    You can see and sense that our management is ENGAGED and ALWAYS looking for ways to make things better. Continue to hire people that truly want to help people.

    Liberty Mutual Insurance Response

    May 1, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you've been satisfied with your experience at Liberty, and we look forward to continuing to invest in you!


  7. Helpful (5)

    "Sales and Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Flexibility and benefits, great place to start a career...but not to stay, unless you are willing to cheat the system...regional management will love and promote you.

    Cons

    Liberty Mutual was built on being a personal agent, now they are only focused on a "turn and burn" strategy. Customers can long forget the access to an agent they once knew, Agents are taught and paid to focus only on new business and ignore customer service requests unless it will lead to a sale. The customer service agents are also slammed with phone call after phone call about the huge price increases that come every year. They don't understand the "broad" statements advertised on the commercial vs the fine print...as with all companies. There is no difference now between a Gieco or a Liberty Mutual.. Clients want lower costs especially when most popular companies provide the same claims services and benefits.

    Advice to Management

    Stop denying what your agents have told management over the years about what the client wants. Management (especially Regional/ area) will outright lie to your face about future plans within the company and smile while doing it. This company has completely changed over the years. In addition, cheating the system actually gets rewarded year in and year out without penalty, except if you dont cheat, you will be asked why your numbers dont match the "offender," even when management knows but denies the offense is going on.

    Liberty Mutual Insurance Response

    May 17, 2017 – Talent and Enterprise Services

    Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. In particular ... More


  8. "Senior Personal Lines Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Underwriter in Suwanee, GA
    Former Employee - Senior Underwriter in Suwanee, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Great location, great benefits, great place to work.

    Cons

    Everything was starting to be automated.

    Advice to Management

    Nothing is better than a human being.

    Liberty Mutual Insurance Response

    May 10, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual was positive!


  9. Helpful (1)

    "Run Forest, run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in San Ramon, CA
    Former Employee - Senior Account Manager in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Good benefits. Ergonomic Desks and Double monitors. Flu shots available in the break room at the start of the flu season.

    Cons

    Unreachable goals so that merit raises are practically impossible. Upper management are unaware of the pressure put upon employees down the chain.
    My boss was months behind in their tasks.

    Advice to Management

    Take a week in your teams seats and see how demoralizing it is to do a superb job and have no recognition.


  10. Helpful (2)

    "Sr. Business Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Indianapolis, IN
    Former Employee - Senior Business Systems Analyst in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Work/Life balance, Compensation, Benefits and PTO.

    Cons

    Human Resources are not very pro-employee.

    Liberty Mutual Insurance Response

    May 17, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you were satisfied with the rewards packages we have to ... More


  11. Helpful (2)

    "Great team environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than a year)

    Pros

    Helpful managers, good pay, great first-day benefits.

    Cons

    Office politics, Layoffs aren't uncommon, stressful position.


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