Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated September 23, 2017
3,015 reviews

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3,015 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 307 reviews)

  • It's an overall great company with tons of great benefits (in 254 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 230 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

More Pros and Cons

  1. Helpful (5)

    "Was once a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Business Systems Analyst in Dover, NH
    Former Employee - Principal Business Systems Analyst in Dover, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Solid company that has traditionally offered promote from within opportunities

    Cons

    Continual reorganization that has resulted in several layoffs of quality employees
    Anxiety and uncertainty for those who remain

    Advice to Management

    Decide on a path and start treating people with respect again.


  2. "Great company!"

    StarStarStarStarStar
    Former Employee - Senior Inside Sale Representative in Lake Mary, FL
    Former Employee - Senior Inside Sale Representative in Lake Mary, FL

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great salary + amazing commission structure and great benefits!

    Cons

    It's sales, either you sink or swim but if you can sell you'll make a lot of money.

    Advice to Management

    Mentor your employees better not just top performers.

    Liberty Mutual Insurance Response

    Sep 6, 2017 – Talent and Enterprise Services

    It's great to hear that you felt confident and valued as an employee. Thanks for sharing!

  3. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Flexible work from home, but only for ind contributors, not managers

    Cons

    out of touch VPs, product teams swoop into office to "help" with how you should work your files. Offices close at a moments notice. Unless your location has 500 or more people, do not apply there

    Advice to Management

    focus less on the engagement score more on listening and actually implementing change

    Liberty Mutual Insurance Response

    Sep 20, 2017 – Talent and Enterprise Services

    We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We'd encourage you to speak with your manager about your concerns so we can work to make... More


  4. Helpful (1)

    "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    GRwat pay and benefits, great coworkers

    Cons

    Stressful contact center atmosphere and high volume of calls

    Advice to Management

    Do not micromanage as much

    Liberty Mutual Insurance Response

    Aug 30, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you were satisfied with the rewards packages we have to... More


  5. "Underwriter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Liberty Mutual Insurance full-time (Less than a year)

    Pros

    Great benefits and good company overall

    Cons

    Too many layers of management and referrals take a long time

    Liberty Mutual Insurance Response

    Sep 6, 2017 – Talent and Enterprise Services

    We're glad to hear you had an overall positive working experience, and we appreciate your thoughts on management structure. Thank you for taking the time to write your review.


  6. "Liberty Mutual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Director in Weston, MA
    Former Employee - Technical Director in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Good people to work with. Pays well. Good benefits.

    Cons

    Can't think of any that jump out.

    Liberty Mutual Insurance Response

    Sep 6, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.


  7. "Senior Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time

    Pros

    Good benefits and bonus package. Ability to work remotely.

    Cons

    Lack of promotion opportunities available.

    Liberty Mutual Insurance Response

    Sep 20, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you were satisfied with the rewards packages we have to... More

  8. "Good Company to Work For"

    StarStarStarStarStar
    Current Employee - Claims Team Manager in Richardson, TX
    Current Employee - Claims Team Manager in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Great benefits and working environment; flexible work schedule

    Cons

    no cons, great place to work.

    Liberty Mutual Insurance Response

    Sep 6, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!


  9. Helpful (1)

    "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Claims Adjuster in Jacksonville, FL
    Current Employee - Senior Field Claims Adjuster in Jacksonville, FL

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Good benefits/ insurance/ company vehicle

    Cons

    No time off for catastrophe team, 1 day for every 7 worked

    Advice to Management

    change policies and pay fair Cat Pay


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Manager in Seattle, WA
    Former Employee - IT Service Manager in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    employees can work from home as needed, given training and opportunities for growth, good salaries are offered

    Cons

    conservative, based out of Boston

    Liberty Mutual Insurance Response

    Aug 30, 2017 – Talent and Enterprise Services

    We appreciate your feedback! We know how much our employees value their lives outside of the workplace, which is why we provide life balance resources as part of our wellness program. Thanks for... More


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