Liberty Mutual Insurance Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated November 15, 2017
681 reviews

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681 Employee Reviews

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Pros
Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 237 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 53 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Awesome co-workers, great benefits

    Cons

    Working in the call center, very metrics driven.

    Liberty Mutual Insurance Response

    Oct 5, 2017 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty Mutual. Glad that's been your experience!


  2. "Great company to work for"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary, benefits, employee recognition

    Cons

    Workload, hours, need more accountability

    Advice to Management

    Listen to employees

    Liberty Mutual Insurance Response

    Oct 5, 2017 – Talent and Enterprise Services

    We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your... More

  3. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than a year)

    Pros

    Great job for those motivated

    Cons

    You get what you put into it.

    Advice to Management

    None

    Liberty Mutual Insurance Response

    Oct 5, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.


  4. "Positive experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Career growth and competitive pay

    Cons

    Slow moving on the important stuff

    Liberty Mutual Insurance Response

    Oct 5, 2017 – Talent and Enterprise Services

    Thanks so much for your review! We're invested in developing the incredibly talented people who work at Liberty Mutual. Glad that's been your experience!


  5. "Great intern program and impressive pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in Portsmouth, NH
    Former Intern - IT Intern in Portsmouth, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance as an intern (Less than a year)

    Pros

    Liberty is extremely in making the internship program a great experience. They set you up with mentors that make you feel welcomed right away. Everyone in the company wanted the interns to have a good experience and was willing to talk to me/teach me/let me shadow them. They also set up an project for all the interns and divide you into teams so you get to know people. There is also an opportunity to participate in a volunteer day.

    Cons

    Some of the work I was doing was monotonous and didn't seem to have a big impact. There were also a lot of unnecessary meetings each week that were not productive.

    Advice to Management

    Don't schedule meetings if they're not necessary and make meetings that are necessary more productive. It also would be nice to understand why I was doing the work I was doing and how it played into the bigger picture.


  6. "Manager Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Flexibility, benefits, work life balance

    Cons

    Going through reorganization which is taking senior leadership a while to finalize.


  7. "Liberty Mutual IT Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance as an intern

    Pros

    Competitive pay, worked with relevant technologies, took trips to Seattle and Boston.

    Cons

    First week was pretty slow

  8. "Life at Liberty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great company to work at. Keep a positive attitude and you will go far.

    Cons

    Sometimes the communication can be lacking

    Liberty Mutual Insurance Response

    Sep 20, 2017 – Talent and Enterprise Services

    Thanks for taking a few minutes to post a review. We’re glad to know your time at Liberty Mutual has been positive!


  9. "Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    great company to work for

    Cons

    bad hours on most days


  10. "Great Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Engineer(Internship)
    Former Intern - Software Engineer(Internship)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance as an intern

    Pros

    Everyone I interacted with at the company was super nice, and work was interesting

    Cons

    Not always a ton of work to do


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