Liberty Mutual Insurance Reviews in Weston, MA | Glassdoor

Liberty Mutual Insurance Weston Reviews

Updated August 31, 2017
15 reviews

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Weston, MA

4.4
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Liberty Mutual Insurance President & CEO David H. Long
David H. Long
9 Ratings

15 Employee Reviews

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Pros
  • They are concerned about work/life balance (in 307 reviews)

  • It's an overall great company with tons of great benefits (in 254 reviews)

Cons
  • Biggest growth opportunity would be the work life balance associated with positions in the Direct Response Center (in 230 reviews)

  • No work/life balance, in the 18 months I worked there was unable to get a day off (in 51 reviews)

More Pros and Cons

  1. "Great Company... Tons of Growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Weston, MA
    Current Employee - Claims Specialist in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Industry leader, Tons of growth potential, strong leadership, great coworkers, meaningful work

    Cons

    high workload, high and sometimes unreasonable expectations


  2. "Liberty Mutual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Director in Weston, MA
    Former Employee - Technical Director in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 8 years)

    Pros

    Good people to work with. Pays well. Good benefits.

    Cons

    Can't think of any that jump out.

    Liberty Mutual Insurance Response

    Sep 6, 2017 – Talent and Enterprise Services

    Thank you for your feedback here! We're happy you were satisfied with your experience at Liberty Mutual.

  3. Helpful (8)

    "Weston, MA Office- Group Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Weston, MA
    Former Employee - Anonymous Employee in Weston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    Great co-workers, in general. The best, personality-wise that I have dealt with

    Great work-life balance if you take advantage of it and have a good manager

    Pretty good office morale, in part due to a younger workforce and a good office manager ( favors a younger workforce,under 40)

    Decent healthcare benefits ( Medical, drug, dental)

    Cons

    There are clicks

    Managers play favourites

    Pay is not on-par with other companies

    They preach that they promote from within, but the reality is a very long, stressful road towards career growth

    Managers that have no business being managers anymore, should be removed.

    Their development plans for year-end reviews and compensation planning are some of the worst I have seen

    Advice to Management

    It has taken me a few years to write an honest review of Liberty. I worked there for almost 6 years and worked up to a senior level analyst in Group Benefits, from a pretty low-level job. The office morale and the people I worked with were amazing and I still talk to some of them. It ends about there. I work at the biggest insurance company in America, and prior to this, worked at 2 other top-tier insurance companies in the country. What I dealt with at Liberty in regards to pay and straight-up discrimination regarding pay, is disgusting. Same goes with general workload and fairness. 3.5 years later, I see this now, with a healthy dose of perspective. I was paid over $10K-15K LESS than coworkers in the same job. The fact that my workload was heavier and I got better reviews, meant nothing. In fact, I even brought this to HR in light of good ratings and wow...let's just say they handled it horribly. Sad part, I was not even disgruntled or a poor employee after finding out about the discrimination. I worked in a unit of 4 that was increased to over 8 employees in the year I decided to leave after being recruited for a job in another state ( that also paid $26K more- NO LIE). This goes to show you how the owrkload in realtion to pay, was the opposite of fair. I could go on about a lot of dramatics, but it's not worth it. I would really encourage those looking, to be weary of certain departments. Also- be ready to deal with a few surly managers that are ready to retire. It's all water under the bridge now that I have so far surpassed them all in both in salary and experience, but it's worth giving others the heads-up.


  4. "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Weston, MA
    Former Employee - Call Center Representative in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance part-time (More than a year)

    Pros

    Very transparent and ethical work environment, Fair pay/benefits, continuous learning environment, always sharing feedback

    Cons

    There are no cons for me overall

    Liberty Mutual Insurance Response

    Jun 22, 2017 – Talent and Enterprise Services

    Thanks for sharing your review. We believe in empowering employees to be physically, emotionally and financially healthy. We're glad to hear you're satisfied with the rewards packages we have to... More


  5. Helpful (4)

    "Great Company, Bad Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recovery Specialist in Weston, MA
    Current Employee - Recovery Specialist in Weston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Good pay, good benefits. Good work/life balance and work from home opportunities. The company is great but the job is not.

    Cons

    Management does not communicate things well. The position does not give you many transferable skills other than customer service. Also a lack of recognition for hard work.

    Advice to Management

    Learn to manage and develop people better and recognize them for good work.

    Liberty Mutual Insurance Response

    Apr 21, 2017 – Chief Talent and Enterprise Services Officer

    Thanks for taking the time to review us. We truly value employees, so I’m glad you are satisfied with compensation, benefits, and work / life balance. Creating a workplace where employees feel valued... More


  6. Helpful (1)

    "CLAIMS ADJUSTER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Weston, MA
    Former Employee - Claims Adjuster in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance (More than 3 years)

    Pros

    Excellent management team in place, excellent education programs available to employees. Exceptional work, life balance. Exceptional Health & Dental Insurance.

    Cons

    In some areas of the commercial claim department you did not have the option to work from home, which would be quite beneficial on snow days. Also stating pay was low.


  7. "Working at Liberty Mutual is a wonderful carrier making making company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Weston, MA
    Former Employee - Senior Customer Service Representative in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Excellent carrier build company. Nice move up opportunity for future. Good benefit for medical and retirement plan. On and above it is very good environment for employee to work with very caring and helping people.

    Cons

    Most challenges are to deal with angry customers with calm voice on phone. Insurance claims department had all frustrated people's call to handle.

  8. "Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Analyst in Weston, MA
    Former Employee - Contract Analyst in Weston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with great benefits and salary

    Cons

    Not much room for advancement

    Advice to Management

    Have more career opportunities for employees


  9. Helpful (2)

    "My Liberty Mutual experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Case Manager III in Weston, MA
    Former Employee - Claims Case Manager III in Weston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time (More than 5 years)

    Pros

    A good company to work for, good compensation & benefits & a good group of people. The office building is convenient to 95 & The Mass Pike.

    Cons

    Management was too concerned about "the numbers" and not the hard work & dedication of many of it's employees. There were no department or company parties to boost morale.

    Advice to Management

    More individual recognition, more employee awards, more internal gatherings & boost morale...


  10. Helpful (1)

    "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Weston, MA
    Current Employee - Director in Weston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time (More than 10 years)

    Pros

    Location, compensation, growing, flexible time off, smart people

    Cons

    Only small circle of people who are promoted


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