Liberty Mutual Insurance "great benefits" Reviews | Glassdoor

Liberty Mutual Insurance Reviews

Updated Jan 15, 2020

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3.4
58%
Recommend to a Friend
73%
Approve of CEO
Liberty Mutual Insurance President & CEO David H. Long
David H. Long
2,084 Ratings
  1. Helpful (1)

    "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Helpdesk in Dover, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Flexible hours in some job departments. Striving for a good work/life balance for everyone. Great Benefits, Workplace environment, and friendly people!

    Cons

    Still a Corporation. A lot of the climbing is going to be who you know, not what you do.

    Advice to Management

    Find your stars and power workers, make sure they are appreciated!

    Liberty Mutual Insurance2019-06-21
  2. Helpful (14)

    "All about metrics/very draining environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Springfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    Great benefits, good time off options

    Cons

    Management puts such an emphasis on metrics that you feel like just a number here. All rewards feel like bribes to get better numbers -- they don't really care about good customer service, just about getting the customer off the phone within 6 minutes. It's a disheartening and often depressing place to work.

    Advice to Management

    Work on creating a better environment for employees to get to know each other, stop changing your idea of what qualifies as a "top performer" every month, and stop focusing on the minutiae of everything your employees do wrong.

    Liberty Mutual Insurance2019-06-12
  3. Helpful (1)

    "Excellent Company to work fr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Claims Specialist in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Great benefits, paid holidays. open communication w/ supervisor and management. Fair raises. Co-workers approachable.

    Cons

    There are no cons.

    Advice to Management

    Keep up the good work

    Liberty Mutual Insurance2019-06-07
  4. Helpful (4)

    "Great Company BUT Its still a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CRC 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    - Treat their employees very well - PAY is great - Benefits are great -Strong/ Stable company - Straight forward expectations -great coaching and support from both supervisors and co-workers (everyone is very willing to help and answer questions) - Majority of the calls are not bad (only a hand full of calls ever need to get escalated or go bad... don't take it personally) - recognition/points you can use to buy things from their "points for performance" system (if you like the challenges/ contests etc. they like to push out all the time Overall a great job and company if you want predictability/ stability. But it can get boring very quickly ( some have even called it "soul-sucking" at times, the nature of the job. not the company itself)

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    Cons

    Like the title says, its a call center at the end of the day. - Heavy on metrics (and you can get fired for not meeting them) - It becomes routine - a constant reminder of said metrics/ "there's always room from improvement" - CALL CENTER - shady salespeople and cleaning up after their mess (affects our metrics) - other CRCs cutting corners to meet their metrics and you cleaning up their mess as well. -recognition is always metrics based - its all about the numbers/ no incentive to take the extra minute to actually help the customer. If you do, YOUR numbers take a hit.

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    Liberty Mutual Insurance2019-05-21
  5. Helpful (5)

    "Good Benefits, Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Resolution Specialist in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Great benefits and time off

    Cons

    Poor management, culture of favoritism and nepotism. No career growth. Centralized offices to low cost of labor locations in order to pay employees less salary.

    Liberty Mutual Insurance2019-05-28
  6. Helpful (5)

    "Great Benefits and Good Work/Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Underwriting Assistant in Warrenville, IL
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Good Work/Life Balance. Great Benefits. If you like hard work this is the place to be. Lots of variety and challenging work.

    Cons

    Management always changing direction of the company. New systems in, then out back to old systems. They cant seem to make up their minds.

    Advice to Management

    Figure it out! Management is too top heavy. Many layers of mgmt in the way. Listen to your employees. They are the ones on the front lines doing the work, listening to the agents/brokers. They know what's going on.

    Liberty Mutual Insurance2019-05-20
  7. Helpful (1)

    "Positive"

    StarStarStarStarStar
    Former Employee - Paralegal in Carmel, IN

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Flexible work schedules, compressed work week schedules, casual dress (jeans) everyday, great benefits, and great place to work. I got great experience working here.

    Cons

    None. Everything about working here was great.

    Liberty Mutual Insurance2019-05-10
  8. "Loved working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Disability Case Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Wonderful, inclusive culture, great benefits and good pay.

    Cons

    I can't think of any

    Liberty Mutual Insurance2019-05-07
  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Underwriter 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 10 years

    Pros

    Great benefits Work life balance options Stability

    Cons

    growth can be stagnant some bureaucracy depending of department

    Advice to Management

    None at this moment

    Liberty Mutual Insurance2019-05-07
  10. "Great benefits"

    StarStarStarStarStar
    Current Employee - Field Claims Adjuster 

    I have been working at Liberty Mutual Insurance full-time

    Pros

    Great benefits and compensation. With ability to set your own schedule

    Cons

    Large company changes happen slow

    Liberty Mutual Insurance2019-05-14
Found 358 reviews