Liberty Mutual Insurance "upper management" Reviews | Glassdoor

Liberty Mutual Insurance Employee Reviews about "upper management"

Updated 30 Nov 2019

To filter reviews, or .

3.4
57%
Recommend to a Friend
72%
Approve of CEO
Liberty Mutual Insurance CEO David H. Long
David H. Long
2,048 Ratings
Pros
  • "Striving for a good work/life balance for everyone(in 483 reviews)

  • "Great benefits (work flex schedules, maternity/paternity leaves, etc(in 353 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

Return to all Reviews
  1. "Great place to have a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Tons of room for advancement Uncapped earning potential 401k matching Flexible work space

    Cons

    Constantly evolving industry - lots of changes Lack of communication from upper management Health insurance

    Liberty Mutual Insurance2019-09-30
  2. Helpful (1)

    "Little Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Team Manager Property in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 8 years

    Pros

    Good pay, able to help your own team succeed

    Cons

    Little support from upper management, little work life balance (upper management stated team level managers should work 12-13 hours a day x 7 days a week. Lots of politics to contend with.

    Advice to Management

    Treat your employees like they matter. You say it is "not about the numbers" but your actions do not coincide with that.

    Liberty Mutual Insurance2019-11-30
  3. Helpful (9)

    "Threaten Your Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Auditor in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 5 years

    Pros

    Flexibility Work/Life Balance Great Training

    Cons

    Front line managers are great, however are not supported by upper management Way too many levels of management Always worried about layoffs or other job displacement

    Advice to Management

    Keep jobs in the US instead of shipping them overseas and letting go of valuable personnel

    Liberty Mutual Insurance2019-09-05
  4. Helpful (1)

    "Great benefits little room to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Representative in Mishawaka, IN
    Doesn't Recommend

    I worked at Liberty Mutual Insurance full-time for more than a year

    Pros

    Great benefits, inclusive work environment

    Cons

    Upper management communication is not clear to lower level associates

    Liberty Mutual Insurance2019-07-29
  5. Helpful (10)

    "Stress Stress Stress Stress Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    The only real pro working in the Auto Claims Resolution role is if you ever leave the company you have been through boot camp so any other claims job is easy.

    Cons

    100 plus active claims. No overtime to address customers needs. In 2019 at least 5 upper management quit and every week expect to see an email two-three people quit or get let go. High expectations and heavy heavy workload. Everyone is in zombie mode due to stress and unreasonable deadlines. 6-10 new claims a day, 15 plus voicemails, Email responses and text messages are also a metric.

    Advice to Management

    Liberty really needs to find a workload balance for representatives. Stop setting high expectations without any tools to make things easier. Stop adding on job duties without taking certain duties off. Reps do not have enough time to handle a claim properly with the high work loads.

    Liberty Mutual Insurance2019-07-21
  6. Helpful (22)

    "All churn, no change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Nope, can't think of any.

    Cons

    Liberty has no idea how to fix its ineffective business practices and toxic environment, so it reorganizes every 6 to 8 months and is constantly making pointless little changes that solve nothing and only confuse employees. It's like having the rug pulled out from under you and falling the exact same way every time. And having Liberty say "Stop falling down if you don't like it." All this churn results in no... actual CHANGE. Liberty's corporate culture is stuck in the 1970s. Your manager will never support you, and will always bend over backwards to please upper management. Upper management only understands numbers and spreadsheets, and cares nothing about people. Group-think is endemic at Liberty. The company resists independent thinking, and will eventually punish you for having a mind of your own and refusing to toe the company line. Liberty is a terrible, soul-killing place to work.

    Show More

    Advice to Management

    Management responds to all employee feedback with the same corp-speak non-answers, so it's a waste of time to try to give them advice.

    Liberty Mutual Insurance2019-07-08
  7. Helpful (16)

    "There is No Liberty at Liberty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Auto Claims Adjuster -Fast Track-Hoffman Estates, IL in Hoffman Estates, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Liberty Mutual Insurance full-time for more than 3 years

    Pros

    Benefits are good. HSA, 401K, Health and Dental are standard. Good perks and discounts. Co-workers are helpful and friendly.

    Cons

    Chronically understaffed, lack of departmental and interdepartmental communication, cumbersome procedures, archaic systems, useless practices. In summary this position is a waste of life. Interview: The process includes a phone interview and an in person double-teamed interview, both loaded with “name an example of a time…” meandering questions. Salary: The range is between $39K and $48K. Of course, they... will try to offer you $39K. No one should do this job for less than $50K. Actually, no one should do this job, period. Well, maybe an evil robot. This is an hourly position, however with authorized and unauthorized overtime it will feel like a salaried position. Training: This is a honeymoon period in which you would have to travel (most likely to Boston) for 2 weeks. Then you will enjoy a slow-paced job shadowing and administrative tasks easy-peasy weeks before the job becomes a brain-eating amoeba. The Job: Involves attending useless meetings, getting 10-15 new claims daily, calling all parties and sifting through their lies because an accident is never anyone’s fault. Claim 1: “The Earth spun too fast that day and I lost control of the vehicle." Claim 2: “When I saw my parked, unoccupied car get hit I got a hernia. I want a million dollars.” Claim 3: “My hamster, Pepe, was in the car and he was injured too.” Every other claim can be featured on an episode of CNBC’s American Greed. You deny a word vs word claim per the company's guidelines, but if a claimant barks loud enough, or has some power, management or the insured cave in and accept liability, making you look like an idiot. You could have saved weeks of insults and aggravation by simply accepting liability right away. Threats of bodily harm by claimants are not uncommon. Insureds act as if they own you. You are a secretary, personal doormat, complaint department operator and sometimes a claims adjuster. While some of these things are common in most insurance companies. Liberty does it worse. The job is extremely stressful. It is impossible to complete all tasks during the shift, but getting overtime is like pulling teeth on a demented shark. Some employees choose to work OT unpaid (which is illegal) and management looks the other way. Business plans, priorities, lower and upper management change drastically every 6 to 8 months in some sort of corporate three-legged musical chairs that leaves everyone disoriented and unstable. Guidelines are as unclear as Chicago parking signs, and are overruled the second the right dog barks too loud. Sales and underwriting live in Jupiter while here on Earth adjusters need to battle through coverage wars with insureds who always believe they purchased coverage for the Sears Tower even though they are paying premium to cover a bus stop. An accurate job description should be: "Looking for argumentative person to battle gladiator style with customers". In order to be successful you have to, not just be comfortable with conflict, you have to enjoy it. You have to get satisfaction out of being combative and argumentative like some prosecutors. Even if you enjoy conflict, without support from management this task is like showing up to a world war with a plastic fork. Pointless! Communications: You are expected to answer phone calls, mail, emails, and texts from customers, vendors, claimants, brokers and other carriers for your claims and other people’s claims. This sounds reasonable, except for the fact that Liberty is chronically understaffed constantly so the calls, emails, and texts flow like the freezing water that sunk the Titanic. It’s simply overwhelming to try to answer a hundred emails in 4 hours on top of working the 10-15 new claims you’ll get a day plus calls and meaningless huddles. Management Support: Standing dominoes on a Bosu ball during an earthquake are more stable than some managers. There’s a manager in particular who likes to call you into his office to see how much yelling your eardrums can take. A death metal band plays at a lower volume than his screams. Half of the office can hear him badgering employees. Health: Several people have dealt with work-related health issues throughout the years. Empty bottles of alcohol have been found in the bathroom from time to time. Panic attacks and anxiety are contagious like the common cold. Work-Life balance? Ha! There's a generous PTO bank. However, you'll spend your vacation panicking about what awaits when you return. FAQ: “Why didn’t you leave earlier?” Others and I kept waiting for it to get better but that is like being married to the bear in The Revenant and expecting the bear to not attack you. “It can’t be that bad! Are you exaggerating?” We are not. Ask about the turnover rate. Ask the person you job-shadow how many panic attacks they’ve had in the last six months. Ask them when was the last time they had a full night sleep…sober! Ask who’s not on a mental health medication due to the job. Ask the few lifers left, who have been there since the Y2K, how many managers they’ve had. It's more than the coaches the Chicago Bears have had. To add insult to life-threatening injury, with the right creamer, sewage water from Flint, MI tastes better than their free coffee.

    Show More

    Advice to Management

    Honestly, I would only recommend this job to a committed middle manager who is willing to accept the challenge of changing once and for all the toxic culture of this commercial insurance auto claims department; Someone who is willing to embrace employees’ concerns in order to implement unwavering and clear guidelines that apply to every claimant, customer, and employee equally; Someone who prides themselves on... stellar communication skills and will not change their mind every other day. Good Luck Everyone!

    Show More
    Liberty Mutual Insurance2019-07-06
  8. Helpful (3)

    "Poor culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Liberty Mutual Insurance full-time for less than a year

    Pros

    Decent hours, good amount of time off given

    Cons

    Upper management is unprofessional and makes decisions based on personal biases

    Liberty Mutual Insurance2019-05-04
  9. Helpful (10)

    "I go to bed with my laptop.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Property Claims Adjuster- Icat in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Liberty Mutual Insurance full-time for more than a year

    Pros

    -Great Pay -Free coffee -Friendly managers -Flexible work hours -Fancy building -hired a lot of people; hopefully the workload goes down

    Cons

    -no work life balance at all -work from home; many people continue to work at home.. -i go to bed with my laptop;not ideal -It is shifting to a call center -people don't last more than 2 years -10 years into my professional career, this job is easily the most stressful job of my life. All they care about is money and being top three. Upper management doesn't have claims experiences so dont expect empathy or... grace.

    Show More

    Advice to Management

    hail/wind claims give to spec 1's water & reassignments claims give to spec 2 mixture of all 3's- spec 3 We need the help of independent adjusters; you are over-killing the inside staff adjusters. create a team of at least 5 people to back up peers out of the office. I understand its a business; however how does it serve our customers if half the workforce is overburden with work.

    Liberty Mutual Insurance2019-03-29
  10. Helpful (11)

    "Do not apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Representative in Warrenville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liberty Mutual Insurance full-time for less than a year

    Pros

    There are no pros to working at Liberty Mutual

    Cons

    Workload is stressful! New metrics are made every month making it harder to complete assigned task. Employees are treated as robots and not humans. Flexible time off is not flexible time off. 37.5 work week turns into 45-50 and we’re not paid after the 40 per week cap. Upper management only concern is becoming top 3 insurance carrier. Multiple employees take medical leaves due to stress and once they return... they are fired 2 weeks later.

    Show More

    Advice to Management

    Understanding that you have to listen to your customers but also listen to your employees. Hire enough staff to prevent burnout and stress due to being overworked and overwhelmed.

    Liberty Mutual Insurance2019-04-09
Found 132 reviews