Liberty Tax Service Reviews | Glassdoor

Liberty Tax Service Reviews

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Found 728 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
58%
Recommend to a Friend
57%
Approve of CEO
Liberty Tax Service CEO Nicole Ossenfort
Nicole Ossenfort
11 Ratings
Pros
Cons
  • "Extremely low pay compared to market trends & benefits are self-funded which causes employees to pay more than just a copay(in 38 reviews)

  • "mostly part time / seasonal positions(in 27 reviews)

More Pros and Cons
  1. Office Manager

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Office Manager in Derry, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liberty Tax Service full-time for more than 2 years

    Pros

    Excellent Supportive Company to work for!!

    Cons

    Lots of OT but I had not complaints about that.

    Liberty Tax Service Response

    November 29, 2018Human Resources

    Our Office Managers are the backbone of our franchise offices. Thank you for your hard work (and overtime)!

  2. Friendly atmosphere

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tax Preparer in Omaha, NE
    Recommends
    Positive Outlook

    I worked at Liberty Tax Service part-time for more than a year

    Pros

    Friendly team members every one works together

    Cons

    Must be bilingual otherwise lots of language barriers with clients

    Advice to Management

    Extensive training should be required

  3. Management makes all the difference

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tax Preparer - in Rose Park, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liberty Tax Service part-time for more than 4 years

    Pros

    Working for Liberty Tax is incredible. The 2 managers of the Rose Park office, who also own 2 other offices, are fabulous at training and maintaining a learning environment in the workplace. They teach and correct whenever there is a more effective way to accomplish a task and they always share feedback with encouragement in a way that makes the employees want to excel. The hours are very flexible and they always work...

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    Cons

    The Rose Park location is close to a homeless area and sometimes we get people who wander into the office and occasionally disturb the customers, but more often than not they just want to say hi and then they leave and are on there way. This is not a huge con, but the only thing I could think as a downside.

  4. Decent

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Liberty Tax Service full-time for more than 2 years

      Pros

      Able to impact business and work closely with others

      Cons

      Others less than productive regularly

    • Great company

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Compensation and Benefits
      Former Employee - Seasonal Tax Preparer 
      Recommends
      Disapproves of CEO

      I worked at Liberty Tax Service full-time for more than a year

      Pros

      Great seasonal work, competitive pay

      Cons

      Incentives bring in some rough & rowdy types

    • Under paid

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Systems Administrator 

      I worked at Liberty Tax Service full-time

      Pros

      35 hour work week

      Cons

      Always expected to be on call.

    • President

      StarStarStarStarStar
        Former Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Disapproves of CEO

        I worked at Liberty Tax Service full-time

        Pros

        Great working conditions. Great boss.

        Cons

        Management tries to "sugar coat" business outlook.

        Advice to Management

        Concentrate on getting the software to work seamlessly.

      • Fun people, but little opportunity.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Receptionist in Virginia Beach, VA
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Liberty Tax Service full-time

        Pros

        The people are fun to work with.

        Cons

        Little opportunity to advance or grow within the company.

      • They don't care for employees

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Manager 
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I have been working at Liberty Tax Service full-time

        Pros

        It's great to work with so many dedicated franchisees

        Cons

        Leadership feels they know everything. They only care about franchisees and not the people behind the scenes.

        Advice to Management

        Realize you don't know everything

      • Helpful (1)

        Payroll and Operations

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Payroll and Operations 
        Recommends
        Positive Outlook
        Disapproves of CEO

        I have been working at Liberty Tax Service full-time for more than 6 years

        Pros

        Friendly environment and gets pretty calm after tax season

        Cons

        No benefits and when it gets busy it gets overwhelmed

      Found 728 reviews