Lidl Store Manager Reviews | Glassdoor

Lidl Store Manager Reviews

Updated 28 Sep 2019

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2.3
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Rating TrendsRating Trends
26%
Recommend to a Friend
43%
Approve of CEO
Lidl CEO Jesper Hojer (no image)
Jesper Hojer
15 Ratings
  1. Helpful (2)

    "Learning Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Lidl full-time for more than a year

    Pros

    Great pay/benefits & Opportunities. Annual Pay increases but with new Tax Break Laws the pay could be more competitive.

    Cons

    Poor Structure/Support relating to internal issues/company is operating as a European company and not willing to adapt to U.S. culture in order to succeed. Flexibility is a huge factor because operations change on a daily basis.

    Advice to Management

    Listen and make changes based on Store Manager/District Manager input. Learn from the people doing all the physical work in the store. Success isn't always defined by speed but perception and slowing things down to get it right the first time.

    Lidl2018-07-03
  2. Helpful (5)

    "Crises in Leadership, Unethical District Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Fredericksburg, VA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Lidl full-time for more than a year

    Pros

    Competitive Pay, Excellent Benefits, International Company

    Cons

    Inconsistent Management, Toxic Culture, inconsistent supply chain

    Advice to Management

    Hold your operational executives and district managers accountable. I've been here for two years and am genuinely disgusted by the number of times I've seen incompetent management rewarded with lateral transfers to HQ. Likewise, I've seen store level management "promote" an employee only to work them for months in their position before submitting their paperwork, blaming slow HR processes for the lag in pay. Of... course, back pay was never given.

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    Lidl2019-06-11
  3. Helpful (3)

    "Run !!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager Trainee in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lidl full-time for less than a year

    Pros

    only work 40 hours overtime after

    Cons

    Have received no training just throwing pallets 7 to 9 hours a day and most of time by yourself since the associates don't come to work and still have a job. Or better yet when they come in at 800 am and you been there since 530am and they stand at register and go on a break before you.

    Advice to Management

    Not what you are led to believe RDC on one page about you fighting for your training but the store manager thinks your free productivity and not only gives you no training but feedback have been there for 3 months and finally just sat with my DM two weeks ago on my teaining plan funny it was right before had to go up to RDC for manager in training seminar which all 30 of us had same complaints then the expect you to... take test and pass with 90 % only studying i do is at home. which after doing pallets all day you fall a sleep quickly.

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    Lidl2019-03-08
  4. Helpful (11)

    "Good for lonely sociopaths"

    StarStarStarStarStar
    Former Employee - Store Manager in Virginia Beach, VA
    Doesn't Recommend

    I worked at Lidl full-time for more than a year

    Pros

    Great training opportunities Decent hourly pay

    Cons

    Upper management is European and still in denial about US challenges. They are disconnected from the stores and ignore the real issues as they don't want to address them. They come in your store and recite useless leadership slogans and grill you, while ignoring the root causes and being annoyed if you bring them up. Most of the District Managers are young, smart individuals, however, few of them led any people... in their short career. Some of them would do anything just to please their masters and keep their well payed jobs. Huge attrition rate (around 200% a year), as most of associates are part time employees with no benefits and 20 hrs a week. Moral is miserable as on paper company promotes great values but don't walk the talk. Stores operate constantly under panic mode and Store Managers are expected to magically fix everything while being constantly under resourced. Expect 60-70 hrs a week and no life-work balance.

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    Advice to Management

    Check the turnover figures and calculate how many resources have been wasted with this extremely cheap approach and attitude.

    Lidl2018-10-26
  5. Helpful (2)

    "The money is good if your paystub is correct."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lidl full-time for more than a year

    Pros

    Good job if you like to be cross trained.

    Cons

    Many employees paystubs were constantly incorrect.

    Lidl2018-08-11
  6. Helpful (4)

    "Assistant store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Lidl full-time for more than a year

    Pros

    Travel to Dublin, Ireland

    Cons

    Area managers inexperienced due to individual work history. Mostly college students with No managerial skills, competence or knowledge. Logistical problems with assignment of stores and home location for most managers.

    Advice to Management

    Put the right people in positions of direction and training. Get rid of the unqualified in wrong positions!

    Lidl2018-03-18
  7. Helpful (19)

    "Great Company in 5-10 years.... if they make it to that point."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lidl full-time for more than a year

    Pros

    - 4th Largest Retailer in the World = lots of opportunities to fail (but A LOT of wasted money) - Great Benefits and starting PTO balances - Good pay for lower level employees (associates and supervisors)

    Cons

    - International brand and Directors are still getting used to the US way. - Most of the departments in HQ and the Regions are run by underperforming District Managers who basically got told they can not run stores, so instead of rightfully firing them, Directors placed them in lateral positions outside of the Sales Department......UM HELLO??? - 75% of the "good" District Managers don't have the slightest clue... about retail, let alone how to run a store. - All of the performing Store Managers (which their aren't many) get no recognition, get paid the exact same as poor performing managers, who are sitting in training centers doing nothing, and get stuck in the "performance punishment" trap. There is not a single US retailer I can think of that doesn't have a performance based compensation program for their Retail Management, until now. - Not competitive Store Manager pay. Oh ya did I mention NO bonus structure either??? - Payroll and HR Departments are horrible. Just forget about doing the right thing for your emoloyess. ie. Pay issues, NO recognition program throughout the entire company, let alone for the stores to utilize; no structure what so ever - Company has great values on paper, but does NOT follow a single one. (Respect, Recognition, Responsibility = TRUST) - LOTS of IT and Real Estate fails.

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    Advice to Management

    - Fix under-performing Upper Management issues ASAP. - Spend more money fixing IT issues that make running the stores more efficiently ie. ESS, Scheduling system, communication systems, etc. - Stop being so scared to go into bigger cities and PAY your top performing managers to run them! - Put more of a priority on pay issues and out dated payroll systems. It is completely UNACCEPTABLE to tell District... Managers to pay out of pocket to their employees with expenses or pay issues. - Need to find a way to connect HQs to the front-line associates. The morale will never be there if not. The communication structure you have will NOT work in the US. Adapt and change. - Hire MORE lawyers, you're going to need them.

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    Lidl2017-12-19
  8. Helpful (3)

    "Walk The Walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lidl full-time for more than a year

    Pros

    Great pay and benefits, but not up to grocery standard Trained overseas

    Cons

    High Turnover Expectation for people to quit

    Advice to Management

    Listen to the needs of your management team before you lose everyone

    Lidl2017-12-06
  9. Helpful (5)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lidl full-time for less than a year

    Pros

    Got to travel and train overseas, which was incredible. The supervisors and associates were awesome to work with.

    Cons

    Upper management was a joke. They would come into the store, not say hello and start grilling you. The turnover rate of managers and district managers is a complete joke. Why is so much good talent leaving? Nobody can answer that. I am so grateful that I was able to find a better job with a better company, thinking of LIDL makes me cringe and feel bad for those still there. Store managers are so underpaid... it's not even close.

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    Advice to Management

    Does it matter they won't listen.

    Lidl2017-11-20
  10. Helpful (6)

    "Upper management is disconnected from the front line and communicates nothing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Cooper, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lidl full-time for more than a year

    Pros

    They, whoever is hiring at the ground level, will hire anyone. Seriously, check for a pulse? Hired on the spot.

    Cons

    No communication. No long term plan. No commitment to the front line managers = low morale & high turnover. Oh did I mention that there’s no communication and everything’s broke.

    Advice to Management

    Pay your Store Managers a competitive salary like everyone else in the company and trust their skill set. Communicate expectations regularly and fix your IT problems faster.

    Lidl2017-10-24
Found 128 reviews