LifeLine Ambulance Service (MA) Reviews | Glassdoor

LifeLine Ambulance Service (MA) Reviews

Updated May 15, 2018
39 reviews

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2.0
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Brian J. Connor
24 Ratings

39 Employee Reviews

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  1. "Company has come a long way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-Basic in Woburn, MA
    Current Employee - EMT-Basic in Woburn, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LifeLine Ambulance Service (MA) full-time (More than a year)

    Pros

    Significant positive change in culture under new ownership and management. Performance focused, no BS culture. A lot of weaker employees have been pushed out (which may explain some of the negative reviews here). Employees appear to be listened to and valued more today. Merger with Fallon will further strengthen the company and its leadership

    Part of the larger Transformative Healthcare family of companies (along with Fallon, Stewarts). Seems like one of the companies in our region that is going places. Reportedly now the number one company by patients served in MA+NH

    Improved pay. Great referral and sign-on bonuses. Easy to earn an extra $1.50/hr just for showing up on time and completing your paperwork!

    Patient & customer driven. Top facilities appear very happy with level of service. New leadership seem truly committed to continuous improvement in patient care, on-time performance, tools & equipment

    Cons

    You'll work hard, this is a busy operation!

    No 911 (though plenty of this at sister companies Fallon and Stewarts)

    Company still trying to shed some of the 'bad rap' earned years ago under previous ownership and management

    Advice to Management

    Keep doing what you are doing, things are changing for the better. I don't think many of the poor reviews from years past hold true any more

    Open up career opportunities to move between sister companies

    Of course, pay us more! :)


  2. "EMT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LifeLine Ambulance Service (MA) full-time

    Pros

    hours are flexible. Vehicles ok

    Cons

    terrible management. Pay is bad

  3. "Corrupt Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Concord, NH
    Former Employee - EMT-B in Concord, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service (MA) full-time (Less than a year)

    Pros

    Good Entry Level Job
    Flexible shifts
    Multiple places to work

    Cons

    Clueless dispatchers
    Bad QA/QI team
    Management is corrupted
    Company is generally incompetent
    EMS equipment outdated and not suitable for pt care

    Advice to Management

    If you want to start taking 911 contracts, invest more in equipment, get rid of the rule that basics can't use monitors in NH, and don't cheat your employees out of their bonuses.


  4. "Emt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LifeLine Ambulance Service (MA) full-time

    Pros

    Great people great equipment loved it

    Cons

    Nothing negative to say about lifeline

    Advice to Management

    Keep it up!


  5. "it's all about the money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT Paramedic in Needham, MA
    Former Employee - EMT Paramedic in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at LifeLine Ambulance Service (MA) full-time (More than 3 years)

    Pros

    CEO was good middle management were losers

    Cons

    poor training, deplorable fleet, questionable billing practices

    Advice to Management

    start over, this time remember where you came from


  6. "Need to train new employees properly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Biller in Woburn, MA
    Former Employee - Medical Biller in Woburn, MA

    I worked at LifeLine Ambulance Service (MA) part-time (More than a year)

    Pros

    Small company everyone knows each other

    Cons

    Very little training given to new employees which results in mistakes and management can't seem to fix issue

    Advice to Management

    Hiring and training needs work


  7. Helpful (1)

    "Sick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at LifeLine Ambulance Service (MA) full-time

    Pros

    Great hours and hours are always available

    Cons

    They are losing trust in employees and losing employees high turn over rate nobody stays dispatch needs better communication

  8. "emt"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LifeLine Ambulance Service (MA) full-time (More than a year)

    Pros

    a lot of down time

    Cons

    company going through a transition


  9. Helpful (2)

    "Run far far far away and fast!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Woburn, MA
    Former Employee - EMT-B in Woburn, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service (MA) full-time (Less than a year)

    Pros

    You will get plenty of vitals and patient assessments done. Some of the dispatchers and partners are amazing but seeing as their only requirement is a pulse other partners and dispatchers are useless. If you have insomnia and are a risk taker this place is great because you'll never get sleep on your over nights. You'll get to see all of NH, MA and VT because they will have you do long transports after running to 22 hours straight of a 24 which usually turns to 26-30 hour shift.

    Cons

    Upper management have not worked in a truck before or if they have they legally can't work on one because of Medicare fraud, assault and/or harassment charges. You Will be Over worked, under paid, NEVER out on time and no respect for employees. When you bring up a safety issue or any concern at all they wont address it, instead they will avoid it, have you punch out and send you home. No way to move up the ladder here unless you absolutely kiss managements butt. If something goes missing if your truck you will be financially responsible for it and since everyone has access to trucks your paycheck starts to dwindle down.

    Advice to Management

    Try listening to your employees, have organization, don't over work people.


  10. Helpful (1)

    "Save yourself the frustration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chair Car Driver in Woburn, MA
    Former Employee - Chair Car Driver in Woburn, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LifeLine Ambulance Service (MA) full-time (Less than a year)

    Pros

    None, yes really!! Wish I quit sooner!!

    Cons

    No pay raises ever!! They don't value their employees. Seniority and loyalty means nothing to them. The chair car vans are very dirty inside, check engine lights plus other lights are always on and they still keep them in service. Wheel chairs are ripped, missing leg rests. Not enough drivers so we are always late for pick ups and forget about getting out on time.
    Benefits are ridiculously expensive so just be aware of that if you choose to apply.

    Advice to Management

    Value the few senior employees you have and give raises to people who actually deserve them.


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