LifeLine Ambulance Service Reviews | Glassdoor

LifeLine Ambulance Service Reviews

Updated July 26, 2017
37 reviews

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Brian J. Connor
20 Ratings

37 Employee Reviews

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  1. "A good way to start a career in EMS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Chicago, IL
    Current Employee - Paramedic in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at LifeLine Ambulance Service full-time (Less than a year)

    Pros

    Good coworkers who usually have the experience and and the necessary skills to respond to emergency calls. Do a decent job of making employee feel welcomed by sitting down with VP and owner to discuss any issues. If you've been there 2+ years it begins to feel like a family. Bit of a disgruntled family but a family nonetheless.

    Cons

    Pay for EMTs is awful (afterwards you'll understand why they always call off and you're stuck doing dialysis calls) and you have to negotiate your Paramedic pay. If you accept your first offer you'll quickly find a huge difference in your pay and other "new" employees. The usual politics with an ambulance company I.e. Favorites, the shut up and keep your head down at work etc. 24 hours have no quarters... that means the only time you'll get to lay down during your downtime is on the bench in the back or the stretcher after a rigorous cleaning while the ambulance is parked on the street. It won't take long until your back starts hurting or you get permanent damage (as many employees have and Lifeline will not cover). No 401K and insurance takes 3 months to kick in.

    Advice to Management

    Pay your employees a living wage as well as providing quarters to your shift cars. The idea that in EMS most money is made in Overtime is a sad realization that you have to be overwork in order to make a living. I like that upper management will sit down and sort out any issues an employee may have but usually that they will attempt to fix it with the promise of slightly more money or a promise to fix said issue "soon".


  2. "Save yourself the frustration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chair Car Driver in Woburn, MA
    Former Employee - Chair Car Driver in Woburn, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LifeLine Ambulance Service full-time (Less than a year)

    Pros

    None, yes really!! Wish I quit sooner!!

    Cons

    No pay raises ever!! They don't value their employees. Seniority and loyalty means nothing to them. The chair car vans are very dirty inside, check engine lights plus other lights are always on and they still keep them in service. Wheel chairs are ripped, missing leg rests. Not enough drivers so we are always late for pick ups and forget about getting out on time.
    Benefits are ridiculously expensive so just be aware of that if you choose to apply.

    Advice to Management

    Value the few senior employees you have and give raises to people who actually deserve them.

  3. "EMT-B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Everyone is laid back for the most part and very friendly. The pay is ok (similar to other private ambulances) while the management is perhaps a little less strict. Plenty of shifts to fit into your schedule.

    Cons

    The cons are similar to any private ambulance company. It is a starting position for an EMT-B with little to no experience, so don't expect to be consistently involved in interesting medical cases. You will have many days that are very boring, repetitive dialysis runs.

    Advice to Management

    Great job will the small incentives that keep employees happy. The t-shirts around Lollapalooza are nice for example. Also, it is amazing to come back from a long shift and have cold drinks waiting in the garage. The management does a great job empathizing with emp.loyees


  4. "Better off working at Starbucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service part-time

    Pros

    If you have your license, you'll get a job here.

    Cons

    You'll have better pay, benefits, and work experience at Starbucks.

    Advice to Management

    Stop coming up with silly programs like meaningless weekly bonuses and massive sign on bonus. Just treat the employees better, and you'll have less turnover problem


  5. Helpful (1)

    "There are other ambulance companies to pick from..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Medical Technician in Boston, MA
    Former Employee - Emergency Medical Technician in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service full-time (More than a year)

    Pros

    Many of my co-workers in the field were some of the nicest and fun people I know. Working a shift with a good partner was like hanging out with a good friend for 12+ hours. I still keep in touch with some of them.

    Cons

    LifeLine has a lot of difficulty balancing its priorities. The crews often feel neglected by management with regards to issues not being addressed in a timely manner, being rushed to calls that the crews are already late for when assigned and then forced to manage the unhappy staff, and non-competitive wages (a recent pay raise was coupled with a reduction in hours). Even when the base supervisors are putting in the effort to keep the bases stocked and clean, and keep the crews happy, the management team often failed to provide the necessary support for them to do their jobs, often leading to a lot of frustration. While the ambulance business is highly saturated in the Boston area, and it is clear that these companies want to make a profit, LifeLine made this mentality very prominent at the sacrifice of keeping employees satisfied. There was a deep-seated mentality that you were easily replaceable, and it made a lot of people feel very resentful towards the company.

    Advice to Management

    Golden rule. Treat your employees the way you would want to be treated. Management spends far too much time in the main base without any contact with their field staff. The pay raise couple with reducing hours was a shifty way to give a raise without paying out more earnings. Also, the efficiency at the administrative level is below where it should be since many of the people in their roles were friends or co-workers from previous roles, and loyalty trumped competency.


  6. "Flatline... For good reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chair Car FTO
    Former Employee - Chair Car FTO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service full-time (More than 3 years)

    Pros

    The dispatchers are great. Scott, Sean, Kevin, and Ben. That's about it.

    Cons

    Management treats you as if you are a disposable part of a machine. They don't care about you as a person whatsoever.

    Advice to Management

    Pay a higher rate to attract the talent that you supposedly allege to already have.


  7. "Number one priority is not quality patient care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LifeLine Ambulance Service full-time

    Pros

    overtime, autonomy ,good partner, no more.

    Cons

    poor equipment, frequently run out of supplies, treated as stretcher jockey by SFD.

    Advice to Management

    Change more than just the name from Rural Metro/PMT to Lifeline/AMR. Pay a decent wage. Have accountability for employees and management alike.

  8. "There's a reason why this company hires lots, and loses lots of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service part-time

    Pros

    Flexible scheduling. There are many shifts available for people to pick up for extra work.

    Low barrier of entry. They seem to hire most people as long as they have a valid license.

    Cons

    Very low pay and compliance standards. Employees are treated like disposable cheap labor.

    Lots of pressure to make dangerous decisions for the sake of more money for the company.

    Terrible software system that is harder to use than pen and paper.

    Management does not understand how to conduct business professionally.

    Advice to Management

    Build a healthcare company, not a dialysis transport plantation with exploited EMT workers.


  9. Helpful (1)

    "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at LifeLine Ambulance Service full-time

    Pros

    Hires anyone with a pulse, hence good for the one year experience

    Cons

    Bad company like the other IFT companies

    Advice to Management

    Actually care for the emts and you won't have such a high turnover rate...esp to FV hospital


  10. Helpful (2)

    "Don't do it!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Boston, MA
    Former Employee - EMT-B in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLine Ambulance Service full-time (More than a year)

    Pros

    Some great partners.
    Dispatch is nice if you know them and don't do stupid things. Ben in particular is amazing. Pretty sure this company would be in better shape if he was still head of HR.
    Lots of shifts available.
    No limit to overtime.

    Cons

    You never get out on time unless Ben is dispatching or you're a Woburn favorite. Getting out late is part of the job but at other companies they will occasionally give you the option of whether or not you want to take the call.
    No pay raises ever. Promised a pay raise for becoming an FTO but changed it to a stipend position after the training. Others were told they would discuss it in their review but never given reviews.
    No training. No real orientation or con Ed. They did a training session for FTOs but it did not focus on how to be one instead was a glorified orientation.
    Employees don't know their basics. Multiple employees even medics have stayed they don't know their selective spinal protocols. One employee even called med control to find out whether or not they should collar a patient.
    Issues are swept under the rug and employees get away with things with no repercussions or if the matter is handled it is done in a grossly inappropriate manner or they go to extremes.
    Play favorites with employees and base disciplinary matters or promotions on this.
    Medics who shouldn't be working as PB but are allowed to because the head medic in Mass grew tired of having to work with/train them. Pretty sure as a medic you should realize that an elevated troponin is an indicator of a potential nstemi. Also you shouldn't be breathing a sigh of relief because you get to a facility and fire has taken the call instead.
    Preference given to new employees when scheduling. Creating new shifts that are half open when there are already a bunch of half open shifts listed on the schedule.
    Letting employees work more than 24 hours in a row. Not that this company does much beyond transfers but it occasionally gets a real call in which case it is dangerous to be sending employees who have been on greater than 24 hours to a call. Some employees work as much as 60+ hours straight.
    I would very few employees to help me if their ever was an emergency the training is that bad.

    Advice to Management

    Close the company. You're going to kill more people.
    For people looking to work here. Don't. All the other companies are desperate for EMTs at the moment. You will get paid more and treated better by choosing to work elsewhere. There is zero reason to go here unless you're a crappy EMT who has been doing this for four plus years that can't even recognize a stroke and cannot be hired elsewhere because you've already burnt too many bridges at other companies.


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