LifeLock Reviews | Glassdoor

LifeLock Reviews

Updated April 24, 2018
147 reviews

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3.6
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LifeLock CEO Greg Clark
Greg Clark
1 Rating

147 Employee Reviews

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Pros
  • "the work life balance here is very manageable" (in 7 reviews)

  • "Great benefits but that may change due to the acquisition" (in 12 reviews)

Cons
  • "To individually based number reporting and a complete lack of work/life balance" (in 7 reviews)

  • "Upper management was more concerned with metrics than providing one call resolution" (in 6 reviews)

More Pros and Cons

  1. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at LifeLock full-time (More than 5 years)

    Pros

    Great company to work for

    Cons

    I don't have any cons


  2. "LifeLock (not Symantec) Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Management
    Former Employee - Program Management
    Recommends
    Neutral Outlook

    I worked at LifeLock full-time (More than 5 years)

    Pros

    Excellent company values, good CEO. Some loss of focus as to what the #1 priority should be, but always available to listen to employees. The product is excellent and customer service and restoration services are best in class.

    Cons

    Better focus needed across the organization Competing priorities often made it difficult to complete projects on time.

  3. "Unless you're desperate for a job, keep looking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Identity Protection Agent in Tempe, AZ
    Former Employee - Identity Protection Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LifeLock full-time (Less than a year)

    Pros

    Great location and generous time off.

    Cons

    Too much traffic and construction, takes forever to get on the freeway. Sales job disguised as a Customer Service position. If you work in Member Services, you're required to sell, sell, sell and upgrade all day, every day if you want to keep your job.

    Advice to Management

    Increase pay for hourly employees.


  4. "Customer Service Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LifeLock full-time

    Pros

    Room to grow and advance to different departments.

    Cons

    Communication was sometimes delayed in reaching representatives answering members inquiry calls.


  5. Helpful (1)

    "Implementation Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LifeLock full-time

    Pros

    innovative, fast growing, great environment

    Cons

    more bureaucratic since merger w/ Symantec

    Advice to Management

    Keep it up


  6. "Fulfilling and advancement opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Analyst in Tempe, AZ
    Former Employee - Quality Analyst in Tempe, AZ
    Recommends

    I worked at LifeLock full-time (Less than a year)

    Pros

    Upper management is invested in their employees, and seem genuine in wanting to provide world class customer service.

    Cons

    Currently outsourcing a variety of positions.


  7. "Member Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LifeLock full-time

    Pros

    Culture, growth, people, views and innovative

    Cons

    No cons to share at this time

  8. Helpful (4)

    "Back in the day it was a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Tempe, AZ
    Former Employee - Executive in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLock full-time (More than 3 years)

    Pros

    The Founder era when doing the right thing was valued & hard work was rewarded was great, later you got paid because you were a FOH. Member services agents work incredibly hard & used to get recognized for it.

    Cons

    When the place became overrun by greedy Californians who filled their pockets and talked about culture but contributed to the demise of a once great company..such a shame. Repeating great quotes like "culture eats strategy for lunch" doesn't hide the fact that mgmt doesn't walk the talk.

    Advice to Management

    Note to Symantec: do the right thing, reward the employees working hard to keep LifeLock best in class, not the management that has their own agenda.


  9. Helpful (2)

    "Growth and changes in leadership caused negative changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alerts Analyst in Tempe, AZ
    Former Employee - Alerts Analyst in Tempe, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at LifeLock full-time (More than 3 years)

    Pros

    Beautiful newly remodeled location. Great team-building activities. Great benefits including a generous 401-K match.

    Cons

    Upper management was more concerned with metrics than providing one call resolution. Intimidation and threat of termination used instead of providing feedback and proper coaching. HR did not respond to multiple requests for assistance in the matter.

    Advice to Management

    Keep the customer interaction at the focus instead of metrics. Treat employees as humans instead of just a number. Provide coaching and encouragement to employees instead of threats.


  10. Helpful (1)

    "Missing it.. but wouldn't go back now that it's Symantec."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Analyst in Tempe, AZ
    Former Employee - Implementation Analyst in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLock full-time (More than 5 years)

    Pros

    Excellent benefits and pay. Room for growth, but only if you have the right manager. Flexible work/life balance.

    Cons

    Managers and the "Good Ol' Boys" club, make it hard to get bonuses. There's no consistency among any of them. They also have no issues giving one person all of the workload.

    Advice to Management

    VP and up, you need to make things consistent with all managers and ensure they have the willpower to hold themselves to it.


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