LifeLock Reviews | Glassdoor

LifeLock Reviews

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Found 148 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
0%
Approve of CEO
LifeLock CEO Greg Clark
Greg Clark
1 Ratings
Pros
Cons
  • "Sales job disguised as a Customer Service position(in 4 reviews)

  • "I have no cons to mention at this time(in 4 reviews)

More Pros and Cons
  1. "Sales"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at LifeLock full-time for more than 6 years

    Pros

    Great company to work for

    Cons

    I don't have any cons

  2. "Restoration Specialist"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at LifeLock full-time

    Pros

    The company has good benefits and PTO.

    Cons

    If you like your autonomy; this job is not for you.

  3. "Retention Specialist"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retention Specialist in Tempe, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at LifeLock full-time for more than 2 years

    Pros

    Great environment and great benefits. The office is beautiful and you stay very busy. Management is very supportive when it comes to career growth.

    Cons

    You are on the phone all the time.

  4. "LifeLock (not Symantec) Review"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Program Management 
    Recommends
    Neutral Outlook

    I worked at LifeLock full-time for more than 6 years

    Pros

    Excellent company values, good CEO. Some loss of focus as to what the #1 priority should be, but always available to listen to employees. The product is excellent and customer service and restoration services are best in class.

    Cons

    Better focus needed across the organization Competing priorities often made it difficult to complete projects on time.

  5. "Unless you're desperate for a job, keep looking!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Identity Protection Agent in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LifeLock full-time for more than a year

    Pros

    Great location and generous time off.

    Cons

    Too much traffic and construction, takes forever to get on the freeway. Sales job disguised as a Customer Service position. If you work in Member Services, you're required to sell, sell, sell and upgrade all day, every day if you want to keep your job.

    Advice to Management

    Increase pay for hourly employees.

  6. "Customer Service Representative"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at LifeLock full-time

      Pros

      Room to grow and advance to different departments.

      Cons

      Communication was sometimes delayed in reaching representatives answering members inquiry calls.

    • Helpful (1)

      "Implementation Manager"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Disapproves of CEO

        I have been working at LifeLock full-time

        Pros

        innovative, fast growing, great environment

        Cons

        more bureaucratic since merger w/ Symantec

        Advice to Management

        Keep it up

      • "Fulfilling and advancement opportunities"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Quality Analyst in Tempe, AZ
        Recommends

        I worked at LifeLock full-time for more than a year

        Pros

        Upper management is invested in their employees, and seem genuine in wanting to provide world class customer service.

        Cons

        Currently outsourcing a variety of positions.

      • "Member Services"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 
        Recommends
        Positive Outlook
        Disapproves of CEO

        I have been working at LifeLock full-time

        Pros

        Culture, growth, people, views and innovative

        Cons

        No cons to share at this time

      • Helpful (6)

        "Back in the day it was a great company"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Executive in Tempe, AZ
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at LifeLock full-time for more than 4 years

        Pros

        The Founder era when doing the right thing was valued & hard work was rewarded was great, later you got paid because you were a FOH. Member services agents work incredibly hard & used to get recognized for it.

        Cons

        When the place became overrun by greedy Californians who filled their pockets and talked about culture but contributed to the demise of a once great company..such a shame. Repeating great quotes like "culture eats strategy for lunch" doesn't hide the fact that mgmt doesn't walk the talk.

        Advice to Management

        Note to Symantec: do the right thing, reward the employees working hard to keep LifeLock best in class, not the management that has their own agenda.

      Found 148 reviews