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LifeLock Reviews

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2.0
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LifeLock President and CEO Hilary Schneider
Hilary Schneider
3 Ratings

25 Employee Reviews

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Pros
Cons
  • To individually based number reporting and a complete lack of work/life balance (in 7 reviews)

  • They treat the bay area employees differently (much better) than their Tempe-based employees (in 5 reviews)

More Pros and Cons

  1. Helpful (5)

    "It group is stressful, sev 1 ones all the time, lack of direction and management is quite intense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sys Eng in Tempe, AZ
    Current Employee - Sys Eng in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at LifeLock full-time (Less than a year)

    Pros

    Nice workplace, free breakfast on Mondays free gym good benefits, work from home two days a week. Food trucks on Thursday

    Cons

    Life work balance does not exist, lack of direction, lack of main system architects. Work all the time,24hr emergencies. Lack of resilient design

    Advice to Management

    Need better direction, less intense and more focus

    LifeLock Response

    Sep 26, 2016 – SVP, Human Resources

    Hi, and sincere thanks for the feedback. Work life balance is something that we take seriously, That’s one of the reasons we offer flexible work schedules, a building with a gym, and so on. Can we... More


  2. Helpful (2)

    "Sr QA Automation Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Automation Engineer in Mountain View, CA
    Former Employee - Senior QA Automation Engineer in Mountain View, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at LifeLock (More than a year)

    Pros

    This is security company and useful security experience out side .
    Most of the folks are coming to Lifelock based on referral , referral folks are getting good positions/title than existing employees .

    Cons

    1.Frequently changing the managers, I faced 6 managers in 6 months each manager came and asking work different technologies like Java script, protractor, Reactor, selenium web driver and write the script for unit test even though I was working as automation for functional testing

    2.Depend on the manager technical skills are change and there is no standard technology for company wide

    3.There is no promotions for QA folks even though work for more than two to three years with the company

    4.company buying others companies looks like only for just resources ,new company employees coming to Lifelock after buying and staying some more days then leaving most of them from Lifelock

    5.Higher management not giving respect to low level employees

    6.Most of the folks are coming to Lifelock based on referral , referral folks are getting good positions/title than existing employees .

    7.New folks doesn't know which technology company using

    Advice to Management

    Higher management should give respect to low level employees

    LifeLock Response

    Aug 26, 2016 – SVP, Human Resources

    Hi, and thanks for sharing. We’d be glad to chat with you about your experience here—particularly the turnover with your manager. You can get in touch at EmployeeReviews@lifelock.com.

  3. Helpful (1)

    "Restoration Specialist"

    StarStarStarStarStar
    Former Employee - Resolution Specialist in Tempe, AZ
    Former Employee - Resolution Specialist in Tempe, AZ
    Doesn't Recommend

    I worked at LifeLock full-time (More than 5 years)

    Pros

    The benefits and ability to help those in need is so rewarding.

    Cons

    The management in Restorations department have never worked a case in there entire time with the company. Terrible leadership in this department.

    Advice to Management

    Stop making changes to a policy that you have no clue on how to work.


  4. Helpful (5)

    "Kissing $$$ and having no morals will get you far. Living by the words on the walls not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services Agent in Tempe, AZ
    Former Employee - Member Services Agent in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LifeLock full-time (More than 3 years)

    Pros

    Awesome benefits. 401k was amazing. They used to be on their way to being one of the best companies to work for but then they shifted to going public and then they shifted to Hilary. Still great benefits but if you have been there for longer than 5 years you will remember the good ole days.

    Cons

    They promote the wrong people. People who have bad moral standard who don't care about the members and only care about how much they can get in their pockets. Managers who are supposed to train new Agents who doesn't know how to handle an account and treats agents like his own personal punching bags. Or other managers who have secret affairs with agents and smokes bowls with agents after work. I walked out of this company because I was being harassed by my manager and no one in management cared to hear my story. They got rid of everyone with morals and left the floor full of seething rats. Best decision I did was leave. If they could get back managers who were good at team building and actually cared about members and employees and not their own pockets then that would be great.

    Advice to Management

    Find some morals.


  5. Helpful (3)

    "Retention Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Tempe, AZ
    Current Employee - Retention Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at LifeLock full-time (More than a year)

    Pros

    Good money can be made. Insurance benefits are very good. View of the lake and girls in bikinis in the summer.

    Cons

    Good money can be made, if you are shady. The management requires an ungodly number of "save points" before bonus kicks in, and the structure is messed up. There is no way to transfer out of the department. If you are good, they dont want you to leave, and if you try to be bad so they let you out, they put you on write up so you are stuck for 6 months.

    Advice to Management

    Stop giving superbowl tickets to upper management and take care of your employees that help keep the business running.


  6. Helpful (3)

    "Going downhill with Todd Leaving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    health insurance, vacation + sick time, matching 401k, free soda and water, free lunch if you work in the bay area

    Cons

    leadership focuses on bay office not tempe, divide between the offices growing, todd is the heart of the company, his leadership will be missed. employees should expect to see benefits dwindle, the product is no longer cutting edge, need new product ideas to succeed and stay a leader in the industry

    Advice to Management

    hire talent and leaders, too many managers and not enough leaders.

    LifeLock Response

    May 18, 2016 – SVP, Human Resources

    Thanks for sharing your candid feedback. Todd Davis is still a LifeLock senior leader and board member and is actively involved with the company. We’re proud of our benefits and perks and... More


  7. Helpful (2)

    "Accounting Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager in Tempe, AZ
    Former Employee - Accounting Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great vacation benefits and insurance costs. They do offer a great product

    Cons

    Non-caring people in management. Very self-serving management team

    Advice to Management

    Care about your employees-quit looking short term to better yourself and think about the employees and the families they represent

  8. Helpful (1)

    "Identity Protection Agent"

    StarStarStarStarStar
    Current Employee - Identity Protection Agent in Tempe, AZ
    Current Employee - Identity Protection Agent in Tempe, AZ
    Positive Outlook

    I have been working at LifeLock (More than a year)

    Pros

    volunteer work, a lot of fun group activities. Todd Davis is really nice.

    Cons

    The pay is low and unfair treatment of others in the department when it comes to moving up with the department.

    Advice to Management

    Management has too many meetings.


  9. Helpful (9)

    "Great mission but a tough place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Scottsdale, AZ
    Current Employee - Manager in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at LifeLock full-time (More than 3 years)

    Pros

    LifeLock has provided some great opportunities. The work is engaging, challenging and always changing. Working for a company that genuinely wants to "do good" in the world feels great but unfortunately the company has a lot of heavy hitting detractors. Despite the headwinds LifeLock continues to grow - consistent growth over 42 quarters and high net promoter scores and employee engagement there is so much to feel excited about. The new CISO and CIO seem great and are making lots of changes.

    Cons

    The people are just odd in some groups. I've never really experienced anything like it and can't figure out how to navigate it. Culture and collaboration are discussed constantly but managers constantly move or reschedule meetings, don't listen to feedback and seem to enjoy nipping at each other's heels. I've been yelled at simply because an email was not understood and marketing is always quick to be critical. It's harder to get things across the finish line than it should be due to the lack of communication. Requests for feedback on work product or goals are ignored as are calls to human resources for support or guidance. It seems to be that the "recommendations" of external consultants or experts are the only thing that get respect. This is something I've seen and would expect in a 10,000 person company, but one that only has 750 employees? It seems the company is afraid of its own shadow. Don't expect mentorship.

    Advice to Management

    Show that you actually like and care about your employees on a day to day basis. Remember when Todd walked the floors and knew everyone's name? Things like that go a long way. You can't just make jokes at large audience presentations or host lunches where everyone just feels awkward. As leaders you have to actually reach out, support and mentor - otherwise employees will keep walking out the door.


  10. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Anthem, AZ
    Former Employee - Sales Specialist in Anthem, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at LifeLock full-time (More than a year)

    Pros

    Good benefits, stock option (when stocks were worth something), most people are friendly and wanting to learn.

    Cons

    Politics, politics, politics. Total gridlock and no communication to the worker bees. There are a handful of folks who made way way to much money and actually believe that they are worth it. Commissions are laughable and finance runs EVERYTHING and will do everything in their power to make sure that profits go to the house.

    Advice to Management

    Get some managers who truly care about their employees.


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