Lightower Fiber Networks Reviews | Glassdoor

Lightower Fiber Networks Reviews

Updated January 27, 2017
28 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Rob Shanahan
14 Ratings

28 Employee Reviews

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  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lightower Fiber Networks full-time (More than 5 years)

    Pros

    One of the top telecom companies and rapidly expanding

    Cons

    Getting to be a large company and you just become a number

    Advice to Management

    Try to keep your employees informed


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Boxborough, MA
    Current Employee - Programmer Analyst in Boxborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lightower Fiber Networks full-time (More than a year)

    Pros

    Awesome talented people, with best in class Network and Technology

    Cons

    None this company is the best in the business

    Advice to Management

    Great business model.


  3. "FCE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FCE in Louisville, KY
    Current Employee - FCE in Louisville, KY
    Recommends

    Pros

    Great people who are dedicated to the goals of company

    Cons

    No glaring cons. All companies have room for improvement. Better hands-on training could be offered for all employees

    Advice to Management

    None


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  5. "Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Rochester, NY
    Current Employee - Engineer in Rochester, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Lightower Fiber Networks full-time (More than 5 years)

    Pros

    Growing Company with Room for Expansion. This is a good place to work but not great. I have no major complaints.

    Cons

    Company Runs some employees Ragged while others glide by doing nothing. Doesn't seem to be much difference to upper management as long as the work gets done.

    Advice to Management

    Pay more attention to your workers, and reward those who go the extra mile and get rid of those who are useless. This isn't a union shop, it shouldn't be that hard.


  6. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Boxboro, MA
    Current Employee - Director of Sales in Boxboro, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lightower Fiber Networks part-time (More than 3 years)

    Pros

    Amazing company selling a technology every Mid to Enterprise company requires.

    Cons

    As company has more and more success the bar continues to be raised as far as quota and expectations but fortunately in a realistic manor.

    Advice to Management

    Work to share best practices and continue to recognize top performers.


  7. "sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Lightower Fiber Networks full-time (More than 3 years)

    Pros

    Great company and pay. This is the way a company should be ran.

    Cons

    None. This place is ran excellently.

    Advice to Management

    Keep it up.


  8. "Locate Analyst /Customer support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Locate Analyst in Fairport, NY
    Current Employee - NOC Locate Analyst in Fairport, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lightower Fiber Networks part-time (More than a year)

    Pros

    Lightower is a great place to work. Great people and excellent health care benefits. Also offers some help with future education.

    Cons

    I haven't experienced anything bad about working for lightower.

    Advice to Management

    Should hire more employees with in company first.


  9. "Field Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Network Tech in New York, NY
    Current Employee - Field Network Tech in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Lightower Fiber Networks full-time (More than 3 years)

    Pros

    Very fast growing company with a lot of potential, excellent benefits, flexible work hours.

    Cons

    Disorganized processes make you work harder than you have to, very little to no training. Top have corporate structure with a majority of the focus on sales and profit growth, and very little support given to the operations groups.

    Advice to Management

    Work on streamlining processes so that fields operations can be more efficient and productive.


  10. Helpful (4)

    "Company has such potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lightower Fiber Networks full-time (More than 5 years)

    Pros

    Rapidly growing company, very high paced and tons of opportunity to advance technical skills

    Cons

    Great upper management team, however the mid management is very weak and inefficient. Not the best company in terms of perks

    Advice to Management

    More organization and training. Better bonuses for the working guys.


  11. Helpful (12)

    "Its a mess - top heavy with Management and Sales - disregard for Engineering and Operations Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in Boxborough, MA
    Current Employee - Engineering in Boxborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Lightower Fiber Networks full-time (More than 3 years)

    Pros

    Salary is the only good thing that I can think of that's keeping me at this company.....

    Cons

    Engineering is not sized to support sales force.
    Engineering leadership is disconnected from day to day operations.
    Engineers have no yearly goal objectives.
    Roles with-in engineering lack clarity and overlap with other departments.
    Senior leadership is lead to believe, or choose to ignore issues with turning up new services - requires brute force each time to turn up an order.
    Only concerned with the monthly sales and revenue numbers.
    Lifeblood systems used to maintain inventory and service order delivery (CRM) is misaligned and flawed, consumes an enormous amount of amount of time each day.
    A layer 1 company, struggling to become a "big fish" as well as becoming a layer 2/3 company. Polar opposite to a Tier I Telco with too many processes, Lightower has too few processes.
    Integration issues between legacy systems and processes create in-efficiencies. Observed a limited effort to unify all staff.
    Limited training, after being told by hiring manager that it was encouraged
    Poor synergies between functional departments
    Poor moral - Engineering staff is burning out.
    Lack of team effort, lost opportunities to get functional areas on the same page, this should come from senior leadership
    Growing pains as the company tries to scale. Sometimes it's not clear who's making a decision.

    Advice to Management

    Advice to management: align each departments roles/responsibilities, make an effort to get everyone one the same page.
    Advice to management: recognize and address the issues associated with internal systems required to build and inventory service orders.
    Advice to management: There are other departments besides sales to cozy up to, come on down to the dungeon sometime to get a fresh perspective on some of the challenges we have, Warren Buffett wont mind....


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