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What people are saying about Lincoln Financial Group
4 months ago
Is there a real work life balance as an LTD Claims Specialist for Lincoln Financial Group? How many hours a week are your specialists working to stay on pace? Are you able to take PTO without overwhelming anxiety of the workload awaiting your return? Is overtime paid beyond 40 hours a week?
4 months ago
Just had two interviews: one at Lincoln Financial as a Retirement Consultant and one at a credit union working in the branch and doing financial advice. Anyone have any experience with either role that can give me some advice on the pros and cons of each. I have 15+ years of experience in the field and my CFP and series 6, 63, and 65, if that makes a difference. What can I expect in terms of total compensation? I live in the Boston/Providence, RI area. Thanks
Jobs in Insurance
10 months ago
Leave of Absence Case Manager
I’ve applied to sun life, aflac, Cigna, and Lincoln financial for claims positions / ops positions. Do they have good pay & work environment? Should I consider another company to look at? Currently doing remote work and would like to keep it remote. Thank you!
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are great and they offer free financial advisory services and reimburse tuition at 100%." (in 297 reviews)
- "The people there are great and high energy." (in 128 reviews)
- "Work Life Balance is great" (in 81 reviews)
- "Pay is good and food" (in 72 reviews)
- "The culture and people at Lincoln are great!" (in 64 reviews)
- "Management is poor." (in 87 reviews)
- "All the managers were terrible in my area." (in 55 reviews)
- "No training on the actual job that you do." (in 36 reviews)
- "moving company afraid to adapt and innovate, poor leadership" (in 32 reviews)
- "Upper management can be really condescending and won’t always ask for your side of the story, and just throw you under the bus right in front of the customer." (in 18 reviews)
Ratings by Demographics
This rating reflects the overall rating of Lincoln Financial Group and is not affected by filters.
- 1.0Oct 16, 2023Customer Service Representative (CSR)Former Employee, more than 1 yearFort Wayne, IN
The benefits are just okay.
When you start, Lincoln will say that they are a family base and that they care about work life balance. This is ultimately untrue when you are working if you make a friendship with anybody on your team that friendship will be used against you and could cost you your job. If they do a investigation on you for any reason, it will become your word against somebody else’s, so if somebody else lies, you will lose your job. You will be expected to do way more than your actual job role will require and managers will often come to you to give you their work load while asking you to give them grace when they refused to take an escalation call for a caller that is asking for a manager instead. The management team allows for callers to be abusive to the CSR‘s that are taking the calls and that doesn’t include other Lincoln financial representatives and how they will speak to you when they are asking for your assistance on a phone call. The turnover rate is outrageous, and they will tell you that you will have your manager for a good amount of time. I was there for a little more than a year and I had four different managers within that time.2
- 2.0Nov 23, 2023Senior ProcessorFormer EmployeeFort Wayne, IN
Really great benefits and learned a great deal about my field.
Very poor work-life balance and severe micromanagement. These things were so deeply ingrained in the office culture that I don’t see them changing.
- 4.0Oct 17, 2023Intake RepresentativeFormer Employee, more than 3 yearsAtlanta, GA
Good culture, at least under my manager. Great job. Not trying to sell to people or waste their time, probably the best type of 'over the phone' job you can ask for with no experience if you want to feel like you're helping people. Empathy is a big plus.
Some of the quality standards can be difficult to meet if you are not paying attention to what you are doing.
- 2.0Aug 20, 2023Senior ConsultantFormer Employee, more than 5 yearsPhiladelphia, PA
None. McDonald’s pays better and has more of a career path. LOL!
I look back on my time at Lincoln and cringe wondering why I stayed for so long. Work is boring, the people are boring, and there’s no growth or clear path to promotions. They did BS promotions like going from Sr Consultant to a Director title, but the Director title didn’t afford any change or a pay increase and actually placed you in the “middle management” track, which is their way of saying…”you are worthless and we are placing you in a dead end track”. I look back now and realize that I didn’t learn anything during my near 8 years at Lincoln. It wasn’t until I left that I realized how bad it was and how depressing this company is. You actually get laid off for being too innovative. Everyone I know who had fun and exciting progressive tech ideas were let go. It’s a pretty pathetic place to work.4
- 4.0Sep 21, 2023Retirement Customer ServiceCurrent Employee
Great benefits, most callers are educated about their retirement so not to many escalation but there still are escalations, they try to make working remote seem like working in office, they offer shift bids so you are not stuck to one schedule
Training can be vague, be prepared to know maybe 10-15% at most when you go full time phone assistance Poor communication and assistance at times Can run into technical errors with systems going down causing repeat and upset
- 1.0Jun 23, 2023Claims Care RepresentativeCurrent Employee, less than 1 year
My teammates, there is not a single thing i like about this job.
Treated like robots and children. Will get in trouble if we log on to our computers after work hours. Gave our whole department 8 hrs of pto to take at once so it’s literally survival of the fittest. We work in a disability department yet they gave us NO sick time???? Get docked a point for everything, i’ve had covid, the flu, ear infections, dental work and i’ve gotten docked for everything when i literally can’t help it. A coworker of mine was logged on for 15 mins after their shift because they were on a call and they got accused of stealing company time. Have to click your mouse every 30 seconds or you’ll get docked for that. All you do is get screamed at by angry customers because their case managers don’t work in a timely fashion because how overworked they are. Also don’t try to call them because they don’t answer and are probably not even logged in because they seem to get unlimited pto and sick time unlike us!! THEY TREAT US LIKE THE CRUD OF THE OCEAN. They make up rules as we go along and once you start to investigate on your own you get shut down and says it’s out of our boundaries to do so. Look at the reviews from people who do benefits with us. TERRIBLE AND I DONT BLAME THEM2
Lincoln Financial Group Reviews FAQs
Lincoln Financial Group has an overall rating of 3.7 out of 5, based on over 1,973 reviews left anonymously by employees. 64% of employees would recommend working at Lincoln Financial Group to a friend and 60% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
64% of Lincoln Financial Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Lincoln Financial Group 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.