Lincoln Financial Group Reviews

Cons

I have nothing bad to say about Lincoln!

Cons

When you start, Lincoln will say that they are a family base and that they care about work life balance. This is ultimately untrue when you are working if you make a friendship with anybody on your team that friendship will be used against you and could cost you your job. If they do a investigation on you for any reason, it will become your word against somebody else’s, so if somebody else lies, you will lose your job. You will be expected to do way more than your actual job role will require and managers will often come to you to give you their work load while asking you to give them grace when they refused to take an escalation call for a caller that is asking for a manager instead. The management team allows for callers to be abusive to the CSR‘s that are taking the calls and that doesn’t include other Lincoln financial representatives and how they will speak to you when they are asking for your assistance on a phone call. The turnover rate is outrageous, and they will tell you that you will have your manager for a good amount of time. I was there for a little more than a year and I had four different managers within that time.

Cons

Very poor work-life balance and severe micromanagement. These things were so deeply ingrained in the office culture that I don’t see them changing.

Cons

Outsourcing outside of the US

Cons

Some of the quality standards can be difficult to meet if you are not paying attention to what you are doing.

Cons

Turnover rate for staff in the company

Cons

I look back on my time at Lincoln and cringe wondering why I stayed for so long. Work is boring, the people are boring, and there’s no growth or clear path to promotions. They did BS promotions like going from Sr Consultant to a Director title, but the Director title didn’t afford any change or a pay increase and actually placed you in the “middle management” track, which is their way of saying…”you are worthless and we are placing you in a dead end track”. I look back now and realize that I didn’t learn anything during my near 8 years at Lincoln. It wasn’t until I left that I realized how bad it was and how depressing this company is. You actually get laid off for being too innovative. Everyone I know who had fun and exciting progressive tech ideas were let go. It’s a pretty pathetic place to work.

Cons

Training can be vague, be prepared to know maybe 10-15% at most when you go full time phone assistance Poor communication and assistance at times Can run into technical errors with systems going down causing repeat and upset

Cons

Sometimes sales reps can be aggressive

Cons

Treated like robots and children. Will get in trouble if we log on to our computers after work hours. Gave our whole department 8 hrs of pto to take at once so it’s literally survival of the fittest. We work in a disability department yet they gave us NO sick time???? Get docked a point for everything, i’ve had covid, the flu, ear infections, dental work and i’ve gotten docked for everything when i literally can’t help it. A coworker of mine was logged on for 15 mins after their shift because they were on a call and they got accused of stealing company time. Have to click your mouse every 30 seconds or you’ll get docked for that. All you do is get screamed at by angry customers because their case managers don’t work in a timely fashion because how overworked they are. Also don’t try to call them because they don’t answer and are probably not even logged in because they seem to get unlimited pto and sick time unlike us!! THEY TREAT US LIKE THE CRUD OF THE OCEAN. They make up rules as we go along and once you start to investigate on your own you get shut down and says it’s out of our boundaries to do so. Look at the reviews from people who do benefits with us. TERRIBLE AND I DONT BLAME THEM