Lincoln Financial Group Reviews | Glassdoor

Lincoln Financial Group Reviews

Updated April 23, 2017
72 reviews

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2.0
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Lincoln Financial Group President, CEO, and Director Dennis R. Glass
Dennis R. Glass
24 Ratings

72 Employee Reviews

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Pros
Cons
  • Work/life balance philosophy tends to vary depending on your manager (in 22 reviews)

  • Hard to move up in the same department, most must transfer out of a department to see a pay bump (in 7 reviews)

More Pros and Cons

  1. "Short Term Disability Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Lincoln Financial Group full-time

    Pros

    Nice people. Company has good benefits

    Cons

    Low pay, high stress.


  2. Helpful (4)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Superisor in Greensboro, NC
    Former Employee - Superisor in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lincoln Financial Group full-time (More than 5 years)

    Pros

    Ideas at Work Program. Knowledge Base.

    Cons

    Numerous audit groups advising to reduce staff. (layoffs) Middle management has little to no say in the day to day changes and operations. Upper management unwilling to cooperate with front line management. Too much work in middle management without the support needed of upper management.

    Advice to Management

    Learn the processes of the department you are supervising. These are PEOPLE, not just numbers!


  3. Helpful (2)

    "Former Fort Wayne"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Lincoln Financial Group full-time (More than 3 years)

    Pros

    They offer good PTO health ins.

    Cons

    Terrible work environment, no integrity within management.


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  5. "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Salt Lake City, UT
    Current Contractor - Anonymous Contractor in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lincoln Financial Group as a contractor (More than a year)

    Pros

    Striving to improve
    Kept a clean reputation
    Capable management
    Diligent coworkers
    Good branding
    Company is working hard to remain competitive, and to gain that edge.

    Cons

    Went through a major acquisition phase.
    Took too long to congeal. Still disjointed, both internally and externally.
    Allowing competition to surpass itself.
    Slow and indecisive in branding, and in consolidating management offices.

    Advice to Management

    Don't be afraid of letting go of your old ways. You must shed some assets and deadwood management in order to gain in the big picture.


  6. "Great 401K match"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great 401k match and benefits

    Cons

    Slow, outdated systems, unable to enhance systems and protocol


  7. Helpful (3)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor
    Former Employee - Department Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lincoln Financial Group full-time (More than 8 years)

    Pros

    Most workers have integrity when it comes to making sure the tasks completed for the customer are done right the first time. Not doing may negatively impact the customer in future interactions.

    Cons

    Very poisonous and arrogant culture, especially, with middle and upper management. There are some people who have been there for decades with a "do little or nothing" attitude. Human Resources and upper management very reactionary to any complaints from low-level employees. Exceptions to policies are often the norm instead of being based on extenuating circumstances and precedent.

    Advice to Management

    Fix org chart so there are no giant management level leaps. Cover the gap by having a supervisor/area manager/director management framework.

    Stop continuing to operate your infrastructure on a shoestring budget. You've got the money to take big strides in upgrading from technologies from the 70's and 80's to the 21st century. Stop operating on the cheap.

    Get rid of temp resources! They have no inherent need to either live up to the company's message or quality and performance expectations.

    Get rid of consultants. Being a consultant is completely different from being a manager or leader. Some consultants don't see the difference and end up being more of a hindrance than a help.
    Meaningful diversity training.

    Just because you're a project manager doesn't mean you're a leader.

    Stick to your plan when it comes to daily/monthly/yearly performance metrics and evaluation metrics. Doing so will make your management team look incompetent and leave your direct reports scratching their heads as to where they stand performance-wise.


  8. Helpful (2)

    "More than being digruntled..believe me.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Examiner in Greensboro, NC
    Former Employee - Associate Claims Examiner in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lincoln Financial Group full-time (More than 5 years)

    Pros

    Like the hours. And love when bene's didn't know they were getting unexpected money from grandparents, parents etc. from over 20 30 years ago.. love their reaction..

    Cons

    No sick days you have to use PTO, which is fine.. but if you wake-up sick and call in on the same day they write you up.. which is called an "occurrence".. so in other words if you KNOW you will wake -up sick the next day. Send an email the day before, because you WILL get written-up. and after talking with a few co-workers in the same department it appears that they were selective on whom they wrote up..

    Advice to Management

    They don't care about their employees. IF you have a department that is downsizing (so they say) and employees are leaving out the door, if you have posting for other departments, why not work your hardest to set that employee up somewhere else in the company... tells me that you don't care.


  9. "LTD Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LTD Claims Specialist in Omaha, NE
    Current Employee - LTD Claims Specialist in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lincoln Financial Group full-time (More than 3 years)

    Pros

    Benefits, Great 401(k), Central Location, free parking, and nice on-site cafeteria

    Cons

    There is little advancement potential. Promotions are done on a "friend" basis, and experience, training, and education do not count if you did not complete these at LFG. The "Peter Principle" is in full force with middle management. Most of them are poorly trained and have little regard for their employees. Overtime is mandatory to stay "in time service". New software system put in place was poor choice and after 2 years still is not fully operational or properly functions. Pay is poor for output expected.

    Advice to Management

    The talent flight would stop if Upper Management trained Middle Managers to take care of their employees, Also increases in wage would keep talent from leaving once trained.


  10. "Trapped in the Customer Care/Contact Center with Little Hope"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Greensboro, NC
    Current Employee - Customer Care in Greensboro, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lincoln Financial Group full-time (More than 5 years)

    Pros

    The 401K plan is awesome

    Cons

    Limited growth potential if you are in the Claims Customer Care/Contact Center. Growth is largely dependent on who you know when attempting to advance in the company not necessarily your skill set. Many areas within the company are allowed to work from home (which has been the case for awhile) meanwhile the contact center has not been offered this perk. This is felt even more when there is inclement weather. When other areas have the luxury to work from home we in the Claims/Customer Service Care Center are told to either stay home and take an occurrence or choose to be inconvenienced by being away from family and our homes (during a time when you should be there if a catastrophe happens) and asked to stay at a hotel for however long it takes for the weather to clear up. The micro management is suffocating in this area.

    Advice to Management

    Management needs to learn to stop playing favorites and utilize all of the talent on their teams. Allow more growth for ALL and truly have a set career path that is workable. Listen to employee feedback and make the necessary changes to increase moral within departments (namely Claims/Customer Care Contact Center). Stop talking about employees that work under you with other Lincoln employees that DON'T have a need to know, it is unprofessional. In the area of benefits allow sick time separate from PTO (paid time off). Employees could better manage their time this way which would be a win win for all. As it stands now, it counts against us if the absence is not planned. But how can you plan to be sick? It would relieve employees to have this available instead of the current system which places many workers in a bind come the end of the year.


  11. "Budget constraints, limited opportunities for growth, and push to move jobs to Atlanta - AVOID"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Omaha, NE
    Former Employee - Underwriter in Omaha, NE
    Doesn't Recommend
    Neutral Outlook

    I worked at Lincoln Financial Group full-time (More than 3 years)

    Pros

    they have a great benefits package. Middle management and your co-workers are good people.

    Cons

    Certain areas of Group Protection are operating with roughly 30% less staff than a year ago due to budget constraints, but they have essentially the same workload spread among those remaining. Overtime demands are high.

    The systems are outdated. Most work has to be done on spreadsheet outside of the system and considering the staffing issues, this makes employees even less efficient.

    The facilities in Omaha are outdated and it's a struggle to recruit young talent to a building that's barely been refurbished since the 1950's.

    Opportunities for advancement are extremely limited and seem to be based more on social relationships than job proficiency. The few promotions available seem to be awarded to those that socialize with managers at the bar after work instead of job performance. It feels like high school at times. Lots of politics. Hard working employees are forced to stay in the same job for years and only vague goals provided in evaluations regarding what it would take to move forward.

    Ultimately, it appears to be senior managements goal to move much of the operation to Atlanta. The company leased out a large modern facility in Atlanta this year. Most of the space is currently empty. When people leave in Omaha, the jobs are mostly being replaced in Atlanta. If you are applying for one of the few available jobs in Omaha, keep this in mind.

    Advice to Management

    Keeping your talented employees should be a priority. There needs to be opportunity for growth. The push to move the business to Atlanta isn't working.


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