Liquid Web Inc. Reviews | Glassdoor

Liquid Web Inc. Reviews

Updated November 21, 2017
70 reviews

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3.0
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Jim Geiger
22 Ratings

70 Employee Reviews

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Pros
  • Very relaxed dress code - there's not (in 14 reviews)

  • free food everyday if you need it provided by the company (burgers and hot dogs) (in 13 reviews)

Cons
  • Upper management doesn't understand workflow or care (in 9 reviews)

  • One day you will realize free food Fridays is worth approximately (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Focused on Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liquid Web Inc. full-time

    Pros

    - Growth Strategy that is exciting
    - Focus on the Customer
    - Strong Brand with the SMB Market
    - Great people
    - Friendly Environment
    - Accessible Leadership

    Cons

    Employees who were with the company prior to an acquisition are often negative which can make it hard to appreciate the good things that are happening.

    Advice to Management

    Keep the focus on customers. It's great to work at a company where you can be proud of your employees, products and services.


  2. "Entry level support - use caution and read"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Support Tech - Level III in Lansing, MI
    Current Employee - Linux Support Tech - Level III in Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Liquid Web Inc. full-time (More than 3 years)

    Pros

    Great entry level experience. Lots of tech to play with and lots of help via mentors. Tons of tech to spread your wings with, but don't expect to be paid well. Tons of new techs, being new is ok and you will get help! 1 year will make you a senior admin there, take that as you'd like.

    Cons

    Micromanagent In support is getting bad, mandated ticket numbers along with very high levels of understanding for low pay. Support has a best effort policy, which means you will come into very complex tasks - which directly conflicts with the mandated ticket numbers. It's hard to give good support while not blowing off best effort - and giving non supported issues the attention the companies reputation was built on attention. Raises are hardly noticeable now. This is a place to get your feet wet. No unpaid PTO at all now, and if you call in sick, you will have your PTO used without your consent, this is a recent change. 14 PTO days per year to start, excluding holidays. Pushing sales onto support now too.

    Advice to Management

    Stop rushing your techs. Your hosting score has dropped because the reputation you built is being destroyed because best effort support justified your price point. Customers are leaving in droves, as you've fired your highest paid and smartest techs due to pay or the culture war - and now brain drain has set in. Other loyal techs are still around, but those people who really got it and cared are mostly gone. Many others are on their way out as well- you've pushed too far. Change, or soon you'll only have admins under 1 year experience there as they need their start. At this rate, your support will collapse under its inexperience. Even if you want to sell, in 2 years you will not have the support you need, and you'll be an overpriced company with bad support.

  3. Helpful (2)

    "Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Lansing, MI
    Former Employee - Account Executive in Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liquid Web Inc. full-time (More than 3 years)

    Pros

    Great people, good benefits. Direct managers are amazing people that really care about their teams. If you need help, there is always someone that wants to.

    Cons

    Upper management doesn't understand workflow or care. They pay attention to numbers and nothing else. Change is constant and overwhelming and morale can be very low sometimes. It seems like they are gearing up to sell to EIG in the next few years and doing all they can to make money, that there isn't much long term investment in people.

    Advice to Management

    Actually talk to your employees and get their insight. These are people, and they matter.


  4. "OK Place to Work in Lansing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Liquid Web Inc. full-time

    Pros

    Benefits
    Pay
    Challenges to keep you motivated

    Cons

    If you don't like change, this is not an ideal work environment for you.

    Advice to Management

    Stop micro managing and take work/life balance into consideration.


  5. "Great place to learn and get started with Linux in the work place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Lansing, MI
    Former Employee - Linux Systems Administrator in Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Liquid Web Inc. full-time (More than a year)

    Pros

    I would give some of the pros of working for Liquid Web as the following.

    Supervisors who know the work being done and desire to make sure you are well as you do it.

    The support team as a whole desires to build into you and help you get caught up to speed on how to properly handle an issue.

    Company procedures on how to handle procedures and an emphasis on responsibility for your own work.
    I did not feel micro-managed at all while I was there. While the company will review your work, I was not approached in a way regarding numbers or the like. The emphasis was on doing the job right the first time and getting it done, not quantity. While in training your work is heavily reviewed; hitting the floor after this opens up more freedom and does make you feel more responsible and trusted.

    The company is constantly seeking how to be more efficient.

    No dress code.

    Cons

    The on-the-job learning can stagnate. While the beginning of the job--as with any job--starts out being a learning curve, after you see similar customer issues and have learned how to resolve them, learning new things becomes a matter of hunting for the weird AMD extraordinary. It became a lot easier to take what I learned at work and apply it at home to learn new technologies.

    Some facets of the culture could use some maturity and professionalism.

    Advice to Management

    Invest in good training that builds up the technicians knowledge beyond the basics as well as those which emphasize deepening understanding of the basics. Perhaps even try finding a way to help techs break out of the routines with different projects.


  6. Helpful (4)

    "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Consultant in Lansing, MI
    Former Employee - Solutions Consultant in Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liquid Web Inc. full-time (More than 3 years)

    Pros

    - Great benefits (for now)
    - Incredibly relaxed dress code
    - A lot of opportunity to expand your skill set and technology knowledge

    Cons

    Since being bought out by an investment firm, the company has taken a slow dive. They used to provide employee appreciation outings that have now become a cheap joke, or they have gotten rid of them entirely. They used to do free food Friday every other week - this has been done away with. Executives constantly talk about how they can buy out companies and get rid of the competition, but when it comes to paying their employees well, or providing incentives to keep them happy - it's no longer a concern. They care only about driving revenue, not about ensuring their people feel secure or supported in their role.

    The CEO comes from a sales organization and that is apparent. He has absolutely no clue about the hosting industry and just wants to churn and burn through employees. When I left, my co-workers were leaving in droves.

    They're only trying to bring in as much revenue as possible to make the company look like a profit center so that they can sell. Probably within the next 2-3 years.

    They micromanage like crazy. At least in the sales department.

    Good luck.

    Advice to Management

    Respect your employees. Stop micro-managing and treating everyone like toddlers. Pay your support people well. They have opportunities all over the country to make way more money and support has been the backbone of this organization. All of your talent is going to leave and your customers along with them. Show your employees that they are appreciated.


  7. Helpful (6)

    "Always Hiring Because They're Always Firing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Technical Support in Lansing, MI
    Former Employee - Linux Technical Support in Lansing, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Liquid Web Inc. full-time (Less than a year)

    Pros

    Free soda and coffee, dress code is very relaxed, team oriented work environment, good place to get some experience to help you get your next job.

    Cons

    Like the title says, they are always hiring because they're always firing. In the short time I was there, one of the sales guys told me that almost half of the sales team was let go at one time.

    If you deal with chronic anxiety issues, forget this job. High pressure to keep up the learning pace. Zero job security. Read the other reviews, see the consistency in which a lot of current and former employees say that Liquid Web doesn't value they're hard working people.

    Rude and aggressive customers. Management that says they will work with you when you're struggling, but do not. Buys companies to eliminate competition then provides poor transition services to the customers of the old companies, making the customers understandably angry, and also lays off the majority of the purchased company's workers. Management complains that the ticket queue is constantly high, but they don't keep enough people to keep the queue low.

    Advice to Management

    STOP LYING! Don't say you value your workers, but then easily dispose of people who show up on time, don't miss work, work hard, but struggle with parts of the learning process. Queues can't go down when you're constantly letting people go. Can't keep new customers coming in, when you don't have enough sales people to give the appropriate level of service.

  8. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liquid Web Inc. full-time

    Pros

    Great people. Nice Office and a great location.

    Cons

    The aren't many downsides as there are many companies that are much worse however you have to bring proper expertise in order to get the adequate pay.


  9. Helpful (4)

    "A good company with a lot of potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lansing, MI
    Former Employee - Anonymous Employee in Lansing, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Liquid Web Inc. full-time (More than 5 years)

    Pros

    A chance to learn an endless number of new skills each day.

    Cons

    You'll fill a job that is well respected globally while being paid commensurate to the area you live in rather than the skills you possess. This is a big deal since the companies ability to make money isn't geographically limited in similar fashion.

    Advice to Management

    Work a lot harder to pay a competitive salary based on the companies customer base rather than the cost of living in the area. They work hard to ensure you can maintain a competitive reputation globally. It's only fair you return their hard work with an equally competitive salary based on your ability to earn revenue globally. This lone factor accounts for a huge loss in productivity and high employee turn over.


  10. "Pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in Lansing, MI
    Current Employee - Windows Systems Administrator in Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Liquid Web Inc. full-time (Less than a year)

    Pros

    Lots of perks like free healthcare for you and your dependents, free beverages (coffee, soda), pinball machine. Lots of helpful co-workers. Very relaxed dress code - there's not dress code.

    Cons

    The pay is less than what I would like but I think it's offset with the healthcare benefits.

    Advice to Management

    Be sure to communicate changes, however good your intentions might be, prior to implementing them.


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