LiveOps 322 Reviews | Glassdoor

LiveOps Reviews

Updated February 7, 2017
322 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Keith Leimbach
1 Rating

322 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 128 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 25 reviews)

Cons
  • There can be unpredictable call volume at times (in 35 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "A company in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps full-time

    Pros

    Great people, talented group, great location

    Cons

    Dramatic shifts at the C level


  2. Helpful (1)

    "Side job"

    Star Star Star Star Star
    Current Employee - Work From Home Agent in Fort Lauderdale, FL
    Current Employee - Work From Home Agent in Fort Lauderdale, FL
    Doesn't Recommend

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Make your own schedule, 24 hours 7 days a week, work from home, read scripts

    Cons

    Paid by the minute only while on the call, if there are no calls, you don't get paid, also hours are not always available
    Some calls require a lot of upsells for magazines and travel

    Advice to Management

    No advice


  3. "Great Corporate Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time

    Pros

    Excellent benefits, plenty of sick leave, good leadership.

    Cons

    Some departments are easier than others.

    Advice to Management

    Keep pushing for new growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Excellent Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Finance in Scottsdale, AZ
    Current Employee - Vice President Finance in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the best aspects of working for LivOps is the culture within the company. Coworkers and partners really care, and most everyone seems to be "rowing in the same direction". One really gets the sense that employees care about the success of the company.

    Cons

    I do not have a lot of negative feedback at this time.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Scottsdale, AZ
    Current Employee - Program Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    Culture, interdepartmental collaboration and support.

    Cons

    None that aren't worth sharing. Every company has its drawbacks, but LiveOps gets it right where it counts.

    Advice to Management

    Stay people centric! Executive and Sr Management is wonderful.


  7. "An Employees Dream"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent Benefits, great life/work balance encouraged, supportive Leadership, outstanding in-office perks. It is important to note that LiveOps has both employees (me) and self-employed agents that work from home.

    Cons

    Having to get dressed and come into an office is the only con as an employee - and that goes for any job! :)

    Advice to Management

    Keep up the great work and encouragement! 2017 is going to be a great year!


  8. "CSR exp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps full-time

    Pros

    work from home
    no commute
    no dress code
    save on gas

    Cons

    independent contractor with no taxes taken out
    no benefits


  9. "Agent Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    Growing company with Flexible Schedules
    Great Pay and Extremely generous benefit (pays 80% of the Employee & 70% of dependent)
    Friendly Staff of Intelligent and Hard working people - We work hard and Play hard!

    Cons

    Many people work from home, so it is difficult to schedule Friday meetings. Other than that this company has cultivated a phenomenal vision and direction!


  10. "Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time

    Pros

    The people who work here really care and it is contagious! Mid-sized company that thinks big and encourages it employees to be meaningful contributors.

    Cons

    Fast growth means very busy and aggressive schedules but you still see the value of work-life balance being communicated. Better than most companies.

    Advice to Management

    Keep the modern culture alive!


  11. "Great company after the storm!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Redwood City, CA
    Former Employee - Senior Analyst in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LiveOps full-time (More than 3 years)

    Pros

    Healthy work/life balance, honest and open leadership, awesome employees!

    Cons

    Unsure market conditions putting stress on revenue growth

    Advice to Management

    After the split of the company and shedding of a significant financial drag of the SaaS business, I have nothing but positive things to say about the remaining management. Greg is a people's leader, an exec who is very solid, conscientious of employees & clients needs and very responsive in a difficult market. Advice? Keep it up and best wishes to all of you!



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