LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated May 3, 2017
332 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Keith Leimbach
5 Ratings

332 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 134 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 29 reviews)

Cons
  • There can be unpredictable call volume at times (in 36 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 29 reviews)

More Pros and Cons

  1. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Chicago, IL
    Current Employee - Sales Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    flexible, the harder you work the more money you can make

    Cons

    no room for advancement semi monthly checks

    Advice to Management

    allow people more than one chance with a client

    LiveOps Response

    May 16, 2017 – Online Marketing Specialist

    Thank you for sharing your experience. One of the great things about LiveOps is that the more you put into your business, the more you can get out of it.


  2. Helpful (1)

    "Live Ops Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Independent Agent in Scottsdale, AZ
    Former Employee - Independent Agent in Scottsdale, AZ

    I worked at LiveOps part-time (More than a year)

    Pros

    Flexible hours & Having the convenience of working from home

    Cons

    The likelihood of having to push sales for programs that you are 100% in support of.

    LiveOps Response

    May 16, 2017 – Online Marketing Specialist

    Thank you for your review. The flexibility and convenience of working from home is hard to beat. While many people enjoy our sales lines, we do have a variety of other opportunities that do not ... More


  3. Helpful (2)

    "Liveops Not What It Used To Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Education Specialist in Pittsburgh, PA
    Former Employee - Retirement Education Specialist in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    I worked at LiveOps part-time (More than 8 years)

    Pros

    I started working for Liveops in 2007. They where new in the game. President even came to Pittsburgh to meet us agents in Cranberry (I think). They may have started with 9000 agents in the country to 20,000 agents. They became less personable and when I would log on I would sit there for an hour before I got one call. So there I sat, waiting and waiting and killing time reading other agents conversation about the weather, recipes and other BS. Are you kidding me?

    Cons

    I used to make a lot of money taking Pizza Hut calls. Then Pizza Hut got real strict about upsale, "offer a drink, dessert" etc. That was before Wings were available all over the country. Offering magazines and gift cards were easy until customers found out they never received the gift cards.

    Advice to Management

    Go back to being honest and fair. We pay $50 for background check and we get very little in return.


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  5. Helpful (4)

    "Cheesy Accounts, non-paid Training & Broke Computer System"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in America, IL
    Current Employee - Anonymous Employee in America, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    They advertise you can work your own hours, but It's false. The red tape and rules makes you a slave to false hope.

    Cons

    Constant threats, outdated computer systems, waste of time. Management rarely helps. High turn over for a reason. Poor communication and emails. Unprofessional. No support.

    Advice to Management

    Like a broke down car, the computer system, Java Tubesock Error, always need fixing. I have a NEW computer, it's not my fault your system is a dinosaur! I ask for help and have days before someone replies. Then the answer don't always work when I do get a reply.

    LiveOps Response

    May 16, 2017 – Online Marketing Specialist

    I am sorry to hear that the opportunity has not met your expectations. It can take patience to learn how to connect with and use different computer programs and platforms.


  6. Helpful (2)

    "Unfair and Unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales in Houston, TX
    Former Employee - Inbound Sales in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LiveOps full-time (Less than a year)

    Pros

    Work at home on your own

    Cons

    No help with setup, nor tech...If there is an issue l, u never know about it til the day they terminate you. They don't mediate the situation while reviewing, they create their own reading and let u go. I handled a bunch of rude callers and got cursed out, but they make it look like it's your fault that the customer is upset. Everyone deserves respect and noone should talked to liked trash. I sent emails trying to explain and they never responded.

    Advice to Management

    Listen, and allow the agents to talk and at least tell their side...Then determine the outcome.


  7. Helpful (5)

    "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IBC in Grand Island, NE
    Current Employee - IBC in Grand Island, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work your own schedule if...and ONLY IF.... You get the opportunity to.

    Cons

    Don't get paid for all that training. The call volumes are low because there are just too many agents competing for so few time slots / call blocks :(. It's like so little bitter spread over waaaaay too much bread. Average part time income is about $250 per month for the first 3 months. And about $300 thereafter. It really takes about 36-40 call hours / talk time to make about $70. :(. Also, You pay $70 for your own background check to be considered for contract. Constant system issues related to The Java software.

    Advice to Management

    Why do you keep adding more and more and more agents when there is so small call volume for inbound sales????


  8. Helpful (3)

    "liveops call center"

    Star Star Star Star Star
    Current Employee - Call Center Operator in Memphis, TN
    Current Employee - Call Center Operator in Memphis, TN

    I have been working at LiveOps part-time (More than 3 years)

    Pros

    I really dont have any

    Cons

    the call volume is extremely low, extremely low!!!!

    LiveOps Response

    Mar 27, 2017 – Senior Manager-Recruiting

    Hello! It looks like you may have reviewed the wrong company here. We don't have anyone working part time in a job called Call Center Operator. You may want to check out LiveOps, which is a ... More


  9. Helpful (4)

    "Side job"

    Star Star Star Star Star
    Current Employee - Work From Home Agent in Fort Lauderdale, FL
    Current Employee - Work From Home Agent in Fort Lauderdale, FL
    Doesn't Recommend

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Make your own schedule, 24 hours 7 days a week, work from home, read scripts

    Cons

    Paid by the minute only while on the call, if there are no calls, you don't get paid, also hours are not always available
    Some calls require a lot of upsells for magazines and travel

    Advice to Management

    No advice


  10. Helpful (1)

    "Excellent Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Finance in Scottsdale, AZ
    Current Employee - Vice President Finance in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the best aspects of working for LivOps is the culture within the company. Coworkers and partners really care, and most everyone seems to be "rowing in the same direction". One really gets the sense that employees care about the success of the company.

    Cons

    I do not have a lot of negative feedback at this time.


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Scottsdale, AZ
    Current Employee - Program Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    Culture, interdepartmental collaboration and support.

    Cons

    None that aren't worth sharing. Every company has its drawbacks, but LiveOps gets it right where it counts.

    Advice to Management

    Stay people centric! Executive and Sr Management is wonderful.


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