LiveOps Reviews | Glassdoor

Find your next job here

LiveOps Reviews

Updated January 16, 2018
376 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
LiveOps Chief Executive Officer Greg Hanover
Greg Hanover
9 Ratings

376 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work from Home opportunity (in 154 reviews)

  • Great solution for work at home opportunity because of the flexible schedule (in 30 reviews)

Cons
  • Sometimes there wasn't call volume was low (in 44 reviews)

  • You are paid for talk time, call volume varies (in 33 reviews)

More Pros and Cons

  1. "Customer Service operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LiveOps part-time (More than a year)

    Pros

    Great work from Home opportunity.
    They offer flexible hours for employees to work for a second job.
    They have great training modules for new employees to start their training. You can also request a coach that you can work with on scripts.

    Cons

    Scheduling work irk times is made weekly when the release it and most always the times are really late at night or very early hours. Block times through the day are never available. The only block times for a person that is working part time are weekends.

    Advice to Management

    To make a little easier for new employees to work through the day if they choose instead of blocking out all the times.


  2. "Never pay me"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    Work from home computer (but the system they use is old and dated and doesn't work unless you download anceint software.)

    Cons

    The is no help from the Liveopd team. They have not paid me in months and owe me thousands and have not done a thing about it. They say they'll fix it, then delete those emails and do nothing. Its working for free.

    Advice to Management

    Pay what people are owed. We deserve the money we work for.

  3. Helpful (1)

    "LiveOps"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LiveOps full-time

    Pros

    Flexible hours, reliable pay, room for advancement

    Cons

    pushed deceptive and dishonest selling practices


  4. Helpful (2)

    "Insurance Agent Review"

    StarStarStarStarStar
    Former Employee - Licensed Insurance Agent in Jacksonville, FL
    Former Employee - Licensed Insurance Agent in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LiveOps full-time (Less than a year)

    Pros

    Stay Away. I have no words... This is a hot mess.

    Cons

    If you are worth .10 per hour, liveops has a work at home job for you and they wont disappoint. Fact; I actually earned $1.20 per hour one day. I was stunned. I am not the most brilliant mind in the world but, I am not lazy nor lack motivation to do good work. This online sweat shop should be illegal in the USA and anywhere else for that matter. I didnt believe the reviews. I had to see it for myself. Pay per minute calls, you are only paid when you are talking... someone is laughing all the way to the bank. lol.....

    Advice to Management

    Start over from scratch. Are you crazy? Really? You actually have this level of disrespect and contempt for other human beings attempting to earn a living... The world certainly is a crazy place but, I believe you can do better. I wont allow your ignorance to suspend my faith and good will towards the rest of humanity.


  5. Helpful (3)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at LiveOps full-time

    Pros

    Caring ownership
    Great Benefits
    Competitive salary
    Owneship is very caring and the management allows their on site managers to run their property without interference.

    Cons

    At times decisions can be slow to be made and their is the perception of a disconnect from corporate to the field.

    Advice to Management

    Continue to treat your team as members of the family and you will continue to attract and retain the very best


  6. Helpful (2)

    "Independent Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Agent in New York, NY
    Former Employee - Independent Agent in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LiveOps (More than 3 years)

    Pros

    I really like that I can set my own hours and work when it is convenient to me. The pay is decent, no matter what anyone else on here says. Where else can you make $15/hr and not have to drive to get there? Some days there are very few calls, but those calls are based on your rating. If you do well, you are routed more calls. That's why they call it work.

    Cons

    None, really. I mean everywhere you work has petty annoyances for most. And what I've found most annoying at LiveOps, (not really a "con") is that if you have a question or a problem, it takes FOREVER for them to get to you! There is no direct line for agents to call if they have a problem. There is an agent hotline, but mostly it is on voicemail and directs you to the website or the FAQs. YOU CAN'T GET ANYONE! And, when you finally do, they don't really answer your question and it takes another email or two, or three, to figure out your answer.

    Advice to Management

    Make yourself more available to your Independent Agents. You SAY we are independent, but we really are not, as LiveOps can make or break our earnings. Please find somehow to reply to emails and phone calls sooner!


  7. Helpful (14)

    "Anonymous Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Greg is back and is now CEO! The way it SHOULD have been from the beginning. LiveOps and most of the employees have survived the dark days of Keith and Sam.
    The pros of the company now:
    1. Culture around people
    2. Renewed energy
    3. Amazing coworkers
    4. Unlimited Future Potential!
    5. Flexible PTO

    Cons

    A bit understaffed but working towards correcting the issue. Employees may need to work longer hours and/or step into new roles for a bit to keep things moving but under the new leadership most will be happy to do it.

    Advice to Management

    Support and reward your employees and they will continue to work hard for LiveOps!

  8. "Great TEAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time

    Pros

    Great and strong teams, unlimited PTO, management is transparent and listens.

    Cons

    Bumpy last few executives but now headed in a good direction.

    Advice to Management

    Get out there with our clients (like you already have) and engage with them. Let them know we hear them and are working hard.


  9. Helpful (1)

    "Liveops Turbotax Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent - Turbotax in Cleveland, OH
    Current Employee - Agent - Turbotax in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps part-time (More than a year)

    Pros

    Flexible schedule
    Great training
    Bonuses
    Great Management
    Get paid for available time even if no calls come in

    Cons

    Need to provide own equipment

    Advice to Management

    You are doing a great job

    LiveOps Response

    Oct 24, 2017 – Online Marketing Specialist

    Thank you for taking the time to share you experience.


  10. "Slow pay, fast calls, much headaches"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LiveOps part-time (More than a year)

    Pros

    pick and choose hours, fast calls

    Cons

    computer requirements, no one-on-one training

    Advice to Management

    one on one training


Showing 376 of 525 reviews
Reset Filters