LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated November 9, 2017
343 reviews

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Current Employees

3.1
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LiveOps Chief Executive Officer Greg Hanover
Greg Hanover
8 Ratings

343 Employee Reviews

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Pros
  • Work from home 24 hours a day 7 days a week (in 151 reviews)

  • Great solution for work at home opportunity because of the flexible schedule (in 30 reviews)

Cons
  • Sometimes there wasn't call volume was low (in 44 reviews)

  • You are paid for talk time, call volume varies (in 33 reviews)

More Pros and Cons

  1. "Great Little Big Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Santa Clara, CA
    Current Employee - Applications Engineer in Santa Clara, CA
    Recommends
    Approves of CEO

    Pros

    Emphasis on leading-edge application technologies. Freedom to find the best solutions. Very little of a technical nature is mandated from upper management. Friendly, professional, dedicated co-workers. Open management style. Transparency and availablity of company financial performance figures.

    Cons

    Haven't encountered any yet. I'm glad I didn't find this site until after I came to work here. I might not have accepted the offer and I would have missed out on a great opportunity. Maybe things have gotten a lot better since some of the earlier reviews were entered, but I see no evidence that those problems still exist. (Note that some reviewers are current and former LiveOps employees working in engineering and support while others are LiveOps independent contractors who answer phones for infomercials by LiveOps clients.)

    Advice to Management

    Keep up the good work. If I could give one suggestion, it's that a little "management by walking around" would be a good thing.


  2. Helpful (1)

    "LiveOps intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern in Santa Clara, CA
    Current Employee - Intern in Santa Clara, CA
    Recommends
    Approves of CEO

    Pros

    people are hard working but still like to have fun!

    Cons

    still quickly evolving- tough to keep up with all the changes sometimes

    Advice to Management

    keep the mission clear as you grow

  3. Helpful (1)

    "I love LiveOps"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Approves of CEO

    Pros

    Next generation of work. Corporate employees are encouraged to walk the talk and work from home and be driven by results.

    Cons

    We don't have enough resources

    Advice to Management

    Keep being innovative and provide more resources.


  4. Helpful (1)

    "LO Rocks."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry, Sales Pro, Tiki and Split in Tulsa, OK
    Current Employee - Order Entry, Sales Pro, Tiki and Split in Tulsa, OK
    Recommends
    No opinion of CEO

    Pros

    You can pick your own schedule.

    LO only sends calls to highest ranked agent in that category. If you can't sell or if
    you are timid. Don't apply.

    Lots of bonues and commissioned programs. Per talktime rate PLUS per order pay.

    Ability to earn more with affinity products and upsells. The more you sell the more you make.
    The more you sell the more calls you get.

    Noone looking over your shoulder. You are your own company. You decide how much you iwll make.

    Cons

    Some things are not communicated in a timely manner. We should have received a PB concerning ce's for missed commits.

    PB messages are not read in full, therefore reply answer is usually not anything to do w/ what you are asking, or you get the answer that is not correct.

    New agents thru the door are being hired in at the higher rate programs, the sr agents had to work there butts off to prove we can do it before we were allowed to do them.

    and lastly the 10% affinity rule or dr is gone is a joke.

    Advice to Management

    Quit allowing agents to walk all over asrs in vcc....


  5. Helpful (6)

    "Love my job & my manager - wish I had the resources I needed to knock it out of the park"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Santa Clara, CA
    Current Employee - Program Manager in Santa Clara, CA
    Recommends
    Approves of CEO

    Pros

    Flexibility
    Fun
    I'm trusted to do what I need to do to get the job done
    Opportunity to innovate
    Working with some of the smartest people I've met!
    We support community through donations and matching gifts

    Cons

    I'd be lying if I didn't admit that it is difficult to get, what I consider properly resourced. This means that either things fall to the floor or that you work long days - it depends on how you deal with it.

    Advice to Management

    Please spend time finding the formula for success on the front lines, and then commit to it. Whether it is bodies, technology, or not taking certain business - all of us want the same thing - success for LiveOps, the Agents, and the Customers. Without that none of us win.


  6. Helpful (3)

    "FLEXIBLE EXTRA INCOME"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Recommends
    No opinion of CEO

    Pros

    I like the fact that I can jump on the phone and make a few extra dollars.
    This is Independent contract work people need to know this is their own business... you need to make it work for you.
    Your are not going to get raises or promotions you are your boss.
    Follow the scripts and you will succeed.
    Live ops needs to monitor they are the top you need to perform to customer standards that is anywhere.
    Make sure you know what you are doing before you take calls.
    I had heart surgery and had to take off more than 45 days and was able to come back. Just communicate to them VERY HAPPY ABOUT THAT!!!!

    Cons

    Not much wiggle room for being new. You need to be familiar before you start if you do not do well you will be pulled out of a program.
    Better model for training listening to calls from top agents. Or calls generated by Management.
    More positive feedback not just negative.
    No news is good news... DOES NOT WORK....

    Advice to Management

    Add quality training calls to Podcasts... so we can listen to up sells and special offers.
    Allow some information sharing.


  7. Helpful (2)

    "Great Work at Home Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Santa Clara, CA
    Current Employee - Sales Specialist in Santa Clara, CA
    Recommends
    Approves of CEO

    Pros

    I've been working for live ops for almost 2 years now and I love the flexibility, support, and pay structure.

    Cons

    The program I work sometimes has many repeat callers which makes it difficult to improve on sales and meet metrics.

    Advice to Management

    Read forums and listen to agents concerns. It's important to understand what the struggles are and find ways to improve.

  8. Helpful (2)

    "Decent 2nd income from home, around your regular life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Virtual Services Representative in Saint Petersburg, FL
    Current Contractor - Virtual Services Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than 5 years)

    Pros

    Work your own schedule, very flexible. It made me list a city, but this is a work at home job that you can do from just about anywhere in the United States.

    Cons

    Must work a lot of time to make enough as a sole income

    Advice to Management

    Pretty decent company all the way around


  9. Helpful (1)

    "Great Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Sales in Charlotte, NC
    Current Contractor - Customer Service Sales in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    Flexibility with scheduling is great.

    Cons

    Number of upsells could be less.

    Advice to Management

    It would be great to see more customer service contracts brought in.


  10. Helpful (4)

    "Work at Home- Look No Further...LiveOps is an Excellent Choice. Very Flexible, With Room to Grow!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in West Pittsburg, PA
    Current Contractor - Customer Service Representative in West Pittsburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than 3 years)

    Pros

    I Love this company and the freedom. I have been with this company for about 3 years. I began with sales. It was pay with commision. I advanced to a different customer service position (another client). I have been offered another line now, which is also customer service. All together I have sales and customer service lines that I can work (choose from), and I schedule myself in 30 minute increments..The pay is very good, especially compared to other work at home companies. The training is mostly done on your own, but there are also training conferences, and conferences to stay up-to-date on the material. I paid for a background/credit check when I started. I have an Associates Degree and Medical Billing Degree. Bonus pay is often offered, as well as great contests. I love the freedom to choose my own schedule! Job security is pretty good. According to my experience, LiveOps will recognize your dedication & performance, and allows you to Advance from within! I have worked at other work at home companies and have not found them to be as wonderful as LiveOps. The management team at LiveOps (that I have dealt with), has been extremely professional and easy to communicate with. Liveops will give you the tools and a position, then it is up to you how you handle and succeed at that position (as a contractor). I love the amount of opportunities here! This is a company that you can grow your home business with!

    Cons

    They do not hire in NY and possibly Vermont..

    Advice to Management

    Keep up the Good Work!!


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