LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated May 27, 2017
300 reviews

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Keith Leimbach
8 Ratings

300 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 135 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 29 reviews)

Cons
  • You are paid for talk time, call volume varies (in 37 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 30 reviews)

More Pros and Cons

  1. Helpful (12)

    "This Company Sucks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent (Independent Contractor) in Santa Clara, CA
    Current Employee - Agent (Independent Contractor) in Santa Clara, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You can work whenever you want
    Answer infommercial calls from home.

    Cons

    Caveat Emptor!
    1. It cost 50.00 to pay them for a background check
    2. You can work whenever you want however, It's very hard to click on the days and times that you want to work because on Thurs the schedule is released and thousands of suckers across the country are all waiting for it, so while you click on certains times to work on for ex: Monday by the time you finish clicking all the time slots for Monday al the slots for Tues, Weds Thurs and Fri are gone! There are always Sat and Sunday slots available
    3. You only get paid for the time you TALK! So if you aren't being transmitted any calls and you sit there for 2 hours you only get paid for the calls you answered. It pays .25 per minute for most calls.
    4. They are Unforgiving you will use a script that has a slew of extra add ons to offer the customer you are graded on this attached to your empoyee number in percents. The less add ons you sell the more you suck! Then you get less calls routed to your line! Right now I have been logged in for 2 hours 20 minutes and I am at a 94% out of 100% rank and I have 27 minutes of talk time which equals about 5.00 if i get lucky!
    5. They are also unforgiving if you have a computer glitch! Say you logon and suddenly your internet goes out perhaps it's your cable companies fault and not yours well then Liveops will not forgive you if you signed up to work and can't log on. Stuff happens! Well, they will knock down your percent everyone starts with 100% say you go down to 95% wel, guess what? You will get one call per hour and two if you are lucky! The only way to get it to go back up to 100% is to work fifty, 30 minute time slots and if you only work part-time it could take you 3-6 months to get your percent back to 100%
    So you can be signed on for 4 hours and earn 3.00 an hour and this is common!
    6. Taxes- liveops doesnt take them out of your pay therfore, it is up to you to file a 1099 in order to pay if you earn 600.00 or more per year
    7. All those people bragging about how much they earn are working non-stop. Trust me they are working maybe 10-12 hours per day.

    Liveops the TRUTH- it's a form of slavery they are getting away with Murder, low wages and unfair practices, it's only a matter of time before they will get a huge class action lawsuit

    Advice to Management

    Try to be more consiferate of the people answering the phones at home. Being unforgiving because we have a computer glitch is Cruel! How would you like it if everytime you had computer trouble at work you didnt get paid for it?


  2. Helpful (8)

    "Communication.. they lack Big Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get to choose your hours/days... kinda.. more about this in "cons"

    Cons

    They are vultures when it comes to picking blocks to work. More agents than blocks. Hard to get more then just a few per day.

    They penalize you for computer problems, eventho, there are hundreds of other agents experiencing the exact same problems. They take "lines" away from you, with no notice, and unless you ask, not explanation. When you do ask, you are "punished" further, with more lines being removed and less calls routed your way.

    You sit, waiting to take calls ( you are only paid for "talk time") and wait, and wait... few if any come your way. When you send them a pb (email) they don't answer, or use one of their generic response, which will have nothing to do with your question.

    As several previous folks posted liveops needs to: 1) learn how to treat people 2) communicate 2a) do it honestly, 3) use common sense, 4) be professional, just to name a few.

    They keep hiring, after all, it cost them nothing... you pay for everything. So many on the phones, takes calls away from the seasoned agent being able to take calls.. which is what generates the money.

    Advice to Management

    Stop being afraid... give a direct answer to a direct question. Stop with the canned answers already.


  3. Helpful (6)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor in Lynchburg, VA
    Current Employee - Contractor in Lynchburg, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You don't go to work, when you wake up your at work. You don't need to budget for fuel or clothing, you can work in your PJs.

    Cons

    Working from home is great, if it pays, Live ops doesn't pay. You will likely do it for years before you can get to a level that makes it worthwhile. Most likely, you will sit and stare at the monitor, and get nothing for it. When you are available for work eight hours but only get paid for three or four hours...well you do the math. Then of course, getting eight hours a day is next to impossible.

    It appears that all it is, is a system where a company can have vast resources of available people, but the company has virtually no risk, and almost no expense, for the resource. Employment as a contractor has all the negative aspects of any other job and none of the benefits.

    Advice to Management

    You have a good thing going, but law suits and states refusing you to operate in that state will continue if you can't do something about making the pay equitable.


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  5. Helpful (12)

    "Lots of SMART people got out, and many more will follow if things don't get better soon."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Specialist in Santa Clarita, CA
    Current Employee - Program Specialist in Santa Clarita, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    Ability to work from home
    Decent Medical Package
    Matching 401K

    Cons

    Overworked, underpaid, cliques, low morale, disorganization, little direction, constant fires that need to be dealt with, layoffs every quarter, constant changes to supposedly make things better, but they end up only adding to the workload, unprofessional and uneducated managers (I have a degree, and my supervisor does not. I'm actually not even sure how she even has a job at all actually), no hope of advancement, no job security, horrible communication, lack of clear goals, office politics and gossip.

    Advice to Management

    Figure out where the company is going and communicate the plan to all of the employees, not just CA employees and Directors, make every employee feel valued, compensate employees more, encourage more interaction between employees in the office and those who work remotely so remote people don't feel so completely cut off and looked down upon. Realize that most of the "Community" department is really unhappy because they feel overworked, unappreciated, and underpaid and are actively seeking employment elsewhere. I don't know one person who is happy. Also, bring back the opportunity to ask anonymous questions at All Hands meetings. Everyone is afraid to ask questions now (if they are actually even given the opportunity).


  6. Helpful (12)

    "Legit company that sells products that are a scam."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Customer Service Representative in Minneapolis, MN
    Current Employee - Work From Home Customer Service Representative in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LiveOps part-time (More than a year)

    Pros

    Liveops is definitely a legit company. I've worked for them for about 2 years and have never had a problem with pay. Liveops indiscriminately sells products and does customer service for many different companies.

    Live ops sales products for some legit companies like Pizza Hut and 1-800 FLOWERS. (See cons.)

    You can get back to back calls during their busy season if you prove you're reliable and a good sales person.

    Cons

    Liveops does what the company they're selling or doing customer service for hires them to do. So the customer service rep (you) ends up selling a LOT of VERY questionable products and working as an accomplice in many underhanded sales methods. For example, you will be selling books by people who have gone to jail for being con men and giving out fake customer service numbers to customers.

    The pay can be ridiculously low. Liveops pays by the minute of talk time.

    You can get very few calls during their non-busy seasons and if you arent' the best sales person. I mean like 2 two minute calls an hour. Real talk.

    Advice to Management

    Yall know what I'm talking about.


  7. Helpful (15)

    "BIGGEST SCAMMERS ON THE PLANET"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent
    Current Employee - Insurance Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps part-time (Less than a year)

    Pros

    I CAN'T THINK OF ANY

    Cons

    They make you believe you can make money with them, so you take a huge number of exams, get insurance licenses in three states and I even added another one. I passed the oral exam and written exams and was pretty excited to go on my first call. After my first day of calling, I got a report that said I didn't meet my commitments, which was a total lie, because I was on the phone the whole time. Their report says I logged off, which I never logged off during my commitment. This happened every day for a week and I never could get anyone to help me. I finally got a nice lady that told me my modem was not the right one, so I went out and spent more money on a Static IP line to make sure Live Ops wasn't logging me off somehow, when in fact I was online. Even after I had the Static IP line installed, it was still giving me a report that said I wasn't making my commitments and my performance was bad. I even sent them copies of reports that showed them I was online the whole time, and they still wouldn't listen and told me some bs about that being the total time I was on the phone but I had logged off, which I never did. Well duh, so how can they say I'm not online, when it shows that I was online? There's nobody to talk to there, no live human, and agents can't talk to the IT person, so there's absolutely no help available. So, whatever you do, please do not get hooked into believing this company is legit because it is far from the truth. A few times I was on the phone I got no calls at all and one day I got one call and made $.85. You can sit there for hours with no calls. It's a shame that people get scammed into working for a company like this when we are all out there struggling to make a living.

    Advice to Management

    You need to provide real help to your agents and have a phone number to an IT person, and a phone number for live help, that is, if you care. An agent cannot get help from anyone there. The only help I got was a danged report from the person I sent an email to, which I could look up myself. I got no help whatsoever from anyone so I had to quit so I could make a living. Plus, how could we approve of the CEO when we can't even see who that person is. Your system apparently kept logging me off and I had no idea it di, because my phone panel read "available." So how can a person know if they are logged off on your end, when my end says I'm not?


  8. Helpful (7)

    "In some instances, this job is like a telemarketing job that with incoming calls."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents in Phoenix, AZ
    Current Employee - Telemarketer- LiveOps Calls Us Operator Agents in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    I will give an example of what working here is like. Think of all those nifty products that are sold on TV at 1 or 2 am. You call the 1-800 number and you get a LiveOps operator. You order product, and you want to hang up, that is when the magic starts, You are scripted to read and up sell to the customer at least another 5 offers before you can place the order or the customer threatens to hand up, and you are monitored on your call time you can not go over, because you are being paid a whole quarter per minute! Yes that's right a quarter per talk time only....example you work an eight hour shift, and in 8 hours you get 60 minutes total, if you are lucky of talk time you get paid a quarter x 60 = $15 for an 8 hour shift!!!! And don't forget you are supposedly self employed, so you gotta pay your own taxes. Oh and just try to make the conversation with the customer long you will get called out on that too, How this place stays in business is really beyond me. Oh yeah let's not forget the extra $1 you get if you are lucky enough to do an up sell after making the customer listen to 10 offers after they placed the order and they do it just to get off the phone.....Now I can afford that porshe I've been saving up for!

    Cons

    Refer to the above!!!!!!!!!!!!!!!!!!!!!! The pros and cons are the same there are no pros, People will say oh at least you don't have to drive to your job...that is good Because in this case if you did had to drive to LiveOps could not afford to on LiveOps quarter per minute

    Advice to Management

    Management is set up the way they are because they claim that we are self employed people!
    That is why they are rude and not helpful...by law they can't help you, because if they did that jeopardize the fact that they say we are self employed. Do you guys get it now. They gotta walk that fine line or uncle sam will force them to pay by the hour and not get away with paying a quarter per minute


  9. Helpful (5)

    "Glory days are passed for the At Home Call Center (independent contractor at home agent perspective)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Agent in San Antonio, TX
    Current Employee - At Home Agent in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    None. The stress does not justify remaining contracted with Company

    Cons

    I contend that schedule roll outs are filtered favoring some agents, regardless of the agent's stats. Routing calls to the best available agent is a farce Company likes to claim, there may be technology in use that can sense when particular agents have their schedule open and when their mouse is attempting to catch a commit. The use of this technology may be used to steer agents to lines/hours the Company wants covered. This can't be proven just experienced. Seems paranoic but it's a willing risk. This company's tactics and practices when relating to its at home agents is appalling. It appears only one person is trying to keep it all together and failing terribly.

    Advice to Management

    For a company that once bragged about having so much money and not knowing what to do with it, I'd suggest setting up lines of communication for the at home call center agents to communicate with management not with the baby sitters put in place trained to give canned responses. Does upper management or Marty Beard even know what is going on with the staff that oversees the at home agents. Does he know there are currently several hundred if not thousands of agents having their contracts dismissed without cause, there is mass hysteria and stress placed on the agents who don't know where to turn for answers, schedules filtered or cut off, and no one in authority is available to explain what is happening, paying less and less, constant technical issues unaddressed. Yet, precious little is communicated to the at home agents, whether it's procedural changes, technical issues, even invoice issues. What is going on? The quality of the at home arm has certainly degenerated. Perhaps someone has made a huge technical mistake with the network that cannot easily be corrected, thus the mass bogus and inflated CEs (infractions). ICs are isolated and helpless and certainly underappreciated. The at home call center arm does nothing to dispel this. Being an IC does not give license to treat the agents poorly or unethically. And compelling agents to sign a contract indemnifying the company of any kind of responsibility whatsoever exemplifies this company's disdain for ICs and subtle intimidation. There is plenty of protection for the company and none for the ICs. Stop publicly bragging, suspend hiring the unsuspecting. Communicate if At home is shuttering.


  10. Helpful (2)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Licensed Insurace Agent in Phila, PA
    Current Contractor - Licensed Insurace Agent in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor

    Pros

    You can make a little cash out of the comfort & convenience of your own home.

    Cons

    Business is always slowwwww. You're only paid for each minute that you're on the phone talking to people, and then not very much. You really can't make much money doing this, and anyone who says you can is being dishonest.


  11. Helpful (2)

    "DEAD END TRAP! You will hate yourself before you leave. $50 per day working more than 8 hours and HIGH STRESS Sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps as a contractor (More than 5 years)

    Pros

    Only Flexibility, everything elses is not worth it. You will make less than minimun wage or work soo many hours to make it that 'flexibility" mean nothing.You still wont have time for what you want.

    Cons

    You will be a fake "Business Owner". Expect to sit hours for free. The real products you sell are the upsells. Your job's success is dependent on selling misleading products that trap seniors into reoccuring monthly fees that are impossible to cancel. Managers have no respect for you. You will wake up to find no work. No explanation, no renegotiating. They don't answer emails,especially if you are questioning there unfair business practices. There expectations are too high for the little money you make. This place is for people who are okay being low earners. Flexibility is their excuse for staying.

    Advice to Management

    Stop taking advantage of you "Business Owners". You give WAH jobs a bad reputation.


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