LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated June 9, 2017
83 reviews

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3.0
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Keith Leimbach
2 Ratings

83 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 138 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 29 reviews)

Cons
  • You are paid for talk time, call volume varies (in 37 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 31 reviews)

More Pros and Cons

  1. Helpful (2)

    "Live OPs Needs to Listen to Concerns"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    Pros

    Flexible schedules, schedule your own hours as you are not a employee.

    Cons

    Paid per call. On slow days may wait 1/2 hour or more for a call. When system has glitches, unable to get satisfactory response. Must have a very hard shell as 99% of calls are screamers berating you for charges they feel they shouldn't have to pay. Reps give customers incorrect info just to get off the call faster which means if you get that person next time, you'll get an earful.

    Advice to Management

    Take into account the types of calls & reasons a call may be lengthy. They can't all be 5 minutes if good customer service is the goal. Maybe it's just about the numbers.


  2. Helpful (3)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Ability to work from home (for now).

    Cons

    Lack of direction and leadership

    Advice to Management

    Time to figure it out.

  3. Helpful (6)

    "Could be great"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    No opinion of CEO

    Pros

    Work from home
    Flexible schedule

    Decent coworkers

    Cons

    Pay average to market
    Executive management poor


  4. Helpful (6)

    "unfair compliance events"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Allentown, PA
    Current Employee - Independent Agent in Allentown, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    you make your own schedule

    Cons

    1.CALL VOLUME (if they chose to route calls to you ) is UNPREDICTABLE and if you "commit" you self to a schedule you have to sit there for however long you "thought" you were going to be getting calls. Once I sat for 5 hours received 3 calls at 7-10minutes each (because they write you up/flag your calls give you compliance events for long call handling time) mind you you get paid based on talk time 0.25 per minute. you can imagine my disappointment, but some days I can work the same amount of time and make $40-$50.
    2. UNFAIR COMPLIANCE EVENTS for call handling time even if you make the sale
    3.NO SUPPORT noone knows anything and they swear up and down that their system is flawless even if the call routes you a call with an agent already on the line. you can get a compliance event for that!

    Advice to Management

    provide support and incentives for your workers because they make you a lot of money and they are the ones on the front lines keeping the customer and the clients happy. I think the reason why you set up the company as "independent contractors is because you treat your workers like crap and you have high turn over and your dodging unemployment insurance.


  5. Helpful (3)

    "Home based telesales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Direct Response Agent in Santa Clara, CA
    Current Contractor - Direct Response Agent in Santa Clara, CA
    Recommends
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    Flexible working hours with 24 hour options, easy to use for anyone, work from home, etc.

    Cons

    Low pay with no pay guarrantee, pushy scripted sales tactics, slow help via IM, and not enough schedule availability each week.

    Advice to Management

    Pay a guarranteed minimum wage for hours scheduled to ensure payment for time, speed up the time it takes for Agent Services to respond to questions, create more schedule availability.


  6. Helpful (7)

    "Not concerned about Agents"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Call Center Agent in Charlotte, NC
    Current Employee - Call Center Agent in Charlotte, NC
    Doesn't Recommend

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Flexibility of hours is good
    Prompt payments is great

    Cons

    Somewhat shady with script delivery. Very punitive when it comes to agents not being able to fulfill commits for any reason, or keep up with high sales calls.

    Advice to Management

    Stop being so rigid and remember that you need agents to run your almost free virtual callcenter. Stop taking advantage of employees just because the economy is bad. Stop hiring more people when you don't have enough work for those of us there.


  7. Helpful (2)

    "Up and Down"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Current Contractor - Independent Contractor/Customer Service in Atlanta, GA
    Current Contractor - Independent Contractor/Customer Service in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    Flexibility, Working from home, no commute, no workplace drama

    Cons

    Slow Periods, Can Lose lines for lack of sales and production

  8. Helpful (5)

    "Great company-"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time

    Pros

    Management that doesn't help employees, turns people away when looking for assistance. If you ask questions, the management wont help. When questioned about needing work, there is no trust.

    Cons

    Great concept, but does not listen to ideas that will help improve the company.


  9. Helpful (3)

    "working for liveops"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexible schedule, open 24 hrs decent pay

    Cons

    hard to get hours, have metrics to get good call volume, can let you go for no reason do not depend on as main income

    Advice to Management

    communicate better with ic on what they did wrong


  10. Helpful (1)

    "It's okay, could be better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Representative in Houston, TX
    Current Contractor - Sales Representative in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    You can create your own schedule, pay is decent.

    Cons

    Not enough clients for customer service work, it is hard to answers if you have issues with technical stuff or just need to ask a question, sometimes you sit with no calls on the sales lines.

    Advice to Management

    Keep communications open with the independent contractors.


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