LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated October 16, 2017
368 reviews

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2.8
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Greg Hanover
5 Ratings

368 Employee Reviews

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Pros
  • Work from home 24 hours a day 7 days a week (in 150 reviews)

  • Great solution for work at home opportunity because of the flexible schedule (in 29 reviews)

Cons
  • Sometimes there wasn't call volume was low (in 44 reviews)

  • You are paid for talk time, call volume varies (in 33 reviews)

More Pros and Cons

  1. "Liveops Turbotax Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent - Turbotax in Cleveland, OH
    Current Employee - Agent - Turbotax in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps part-time (More than a year)

    Pros

    Flexible schedule
    Great training
    Bonuses
    Great Management
    Get paid for available time even if no calls come in

    Cons

    Need to provide own equipment

    Advice to Management

    You are doing a great job


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LiveOps part-time

    Pros

    Work when ever you want

    Cons

    The pay not the greatest, but you get the flexibility you may need as a new mother or a student

    Advice to Management

    Increase the pay, give people who worked for you for many years a second chance to do voice interview if they want to come back

  3. Helpful (2)

    "Part-time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    I like the flexibility the job offers and being able to work from home when I want to.

    Cons

    I have never been able to get a hold of the on duty CSR while on a call so I have been trying to figure it out as best as I can with the resources I already have. Their post box email for communication, is just one-sided. They've had hours available but I've committed to different hours on different days and received absolutely no calls. Which equals no money! If agents are expected to honor a certain numbers of commits then Liveops responsibility should be to ensure that call volume is up and there is a strong steady call flow.

    Advice to Management

    Update java
    Treat agents like people not just a number. Provide a better way to communicate when agents have issues or concerns.


  4. Helpful (2)

    "Love working for Liveops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FNOL in Show Low, AZ
    Current Employee - FNOL in Show Low, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps part-time (More than a year)

    Pros

    I love the flexibility of working from home for an insurance carrier, taking auto claims. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. I like feeling like I'm helping people all from the comfort of home. Support staff employees are great and work hard to keep us busy and motivated. After working for three other WAH companies in the past, I can definitely say this one has been the best so far. I have been with Liveops for 19 months and hope to be for years to come.

    Cons

    No complaints, hope to have a chance to advance one day. Also, working fro home can make it hard to connect with coworjers but it is doable.

    Advice to Management

    The changes and the effort you put forward is greatly appreciated.


  5. "Changes not always for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Remote, OR
    Former Employee - Call Center Agent in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at LiveOps part-time (More than a year)

    Pros

    Some good people. The company had promise to be profitable

    Cons

    Some employees who like the old way of doing things and were comfortable were dissatisfied with Keith and Sam. They believe the old and comfortable way and the status quo is the way forward. Keith and Sam would have turned the company revenue more of an upward trend than flat and on a downward spiral. At the end of the day, the board decided that they need more production from the company and getting more ROI. I am not sure that Greg is that person to take the company to the next level that Keith and SAM would have. Keith and SAM are proven SV veterans and have brought significant experience and revenue into Services companies. They think outside the box and rock the boat and bring change.

    Advice to Management

    Good luck and hope you can turn things around.


  6. Helpful (12)

    "Anonymous Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Greg is back and is now CEO! The way it SHOULD have been from the beginning. LiveOps and most of the employees have survived the dark days of Keith and Sam.
    The pros of the company now:
    1. Culture around people
    2. Renewed energy
    3. Amazing coworkers
    4. Unlimited Future Potential!
    5. Flexible PTO

    Cons

    A bit understaffed but working towards correcting the issue. Employees may need to work longer hours and/or step into new roles for a bit to keep things moving but under the new leadership most will be happy to do it.

    Advice to Management

    Support and reward your employees and they will continue to work hard for LiveOps!


  7. Helpful (7)

    "Renewed Hope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Production
    Former Employee - Production
    Positive Outlook
    Approves of CEO

    I worked at LiveOps (More than 8 years)

    Pros

    Finally the board saw what everyone else did. They did the right thing in replacing the CEO with someone who deserved it all along.

    Cons

    Lost a lot of good employees during the last few months. I hope it doesn't negatively affect the business.

    Advice to Management

    Thanks for listening to your employees. They are good people who want the best for Liveops and always have. They work hard for the success they get. I see the moral will improve with Greg back at the helm!

  8. Helpful (12)

    "Great Days Ahead..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    It's a great day at LiveopsNation! Our true leader is back and we couldn't be happier. Making Liveops Great Again!

    Cons

    The loss of such instrumental employees that have left because of the failure we had in leadership through the Keith & Sam.

    Advice to Management

    Board, thank you for hearing us and doing the right thing.


  9. Helpful (8)

    "Swift Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Redwood City, CA
    Current Employee - Operations Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Greg is coming back!

    Cons

    We had 8 rough months of Keith.

    Advice to Management

    Never EVER forget to question when it seems to good to be true!


  10. Helpful (15)

    "Worried that Company is going down wrong path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LiveOps full-time (Less than a year)

    Pros

    Great people to work with on teams
    was flexible in that management trusted employees

    Cons

    worried that new management does not understand business nor customer base and will lead company in wrong directions

    Advice to Management

    Do not chase off your "lazy legacy people". You need them more than they need you.
    Learn the core business and use it as stepping stone to other opportunities.


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