LiveOps 324 Reviews | Glassdoor

LiveOps Reviews

Updated March 2, 2017
324 reviews

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324 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 129 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 26 reviews)

Cons
  • There can be unpredictable call volume at times (in 35 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 25 reviews)

More Pros and Cons

  1. "Great culture driven by a top notch leadership team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Boston, MA
    Current Employee - Sales Director in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    Opportunities to be creative and be accountable without having to deal with "red tape". Lots of room for advancement at LiveOps.

    Cons

    Working remotely sometimes it's hard to stay on top of the latest company info, and to keep up with the day to day happenings at HQ.

    Advice to Management

    Love the energy from Vasili, and how it trickles down to everyone within the organization. Great communication from Senior Management on a weekly basis, which truly keeps everyone focused on the same objectives.


  2. "On the right track"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative
    Current Employee - Administrative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    New leadership. Renewed energy. Creating a strategy that makes sense. I like the focus on employee satisfaction and engagement. CEO who communicates a lot.

    Cons

    We need to ensure that every employee understands how they individually contribute to the short & long-term success of the company.

    Advice to Management

    Keep rocking and rolling!


  3. "Endless Possibilities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Management in Redwood City, CA
    Current Employee - Engineering Management in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    What a change a month can make! I'm on my third CEO here at LiveOps, and although each of the two previous CEOs had great intentions for this company, none has brought the positive energy we've seen from Vasili so far. One gets the feeling that he actually cares what happens to LiveOps and its employees; he even spends time with the engineers, which is a big change for the better.

    We are still a technology-focused company, and the staff is populated by talented, hard-working people who care about what they are doing. We have some of the most engaged customers I have seen, and they continually help us to drive innovations into our products. I also believe we have a winning strategy that has the potential to reshape the customer experience. All in all, a great place to be!

    Cons

    No real negatives to mention. We are experiencing some growing pains as our customer base gets bigger, but this can be addressed with investment.

    Advice to Management

    Invest in the business -- we're ready to grow!


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  5. "Community Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time

    Pros

    Wonderful team working atmosphere. Being able to work from home is the best incentive for me. I like that the job is constantly changing and growing. It means you don't get in a rut. I am very enthusiastic about the new company values and what it may bring to my job.

    Cons

    There are not a lot of opportunities to grow with the company. Often you may never even hear that there is a position that is open until someone else is moved up.


  6. Helpful (1)

    "Fun, Flexible and amazing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Manager in Tempe, AZ
    Current Employee - Process Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    I have worked for LiveOps for 3 years participating in every opportunity presented to me. We are a fun company to work for, we put in a lot of hard work to make sure that we are the the best that we can be. LiveOps is the most flexible company that I have ever worked for. My cellphone is paid for, I am able to telecommute when needed, the people are awesome, our new CEO is taking this company in a great direction and I am grateful and blessed to work here.

    Cons

    I am a team of one and could really use a collaborator or two in my location or a small team of people instead of just myself.

    Advice to Management

    We work long hours 24x7 and really need more resources. In my previous life, there was was more than one person handling change and problem management, along with notifications and new customer onboarding. I love my job but sometimes I feel like I can't keep up and I let my other team members down.


  7. "Cool products to build!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    I get to solve plenty of challenging problems and good support from my director and team. There are good number of hackdays. The pay is pretty good!

    Cons

    As a company we support WFH, as someone who lives close to the company, I dont see my colleagues half the time. We could have breakfast on Mondays and Wednesdays too.

    Advice to Management

    We have taken the right course, which is to place the Customer first.


  8. "Company on the rebound!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Immediate impact; strong momentum and growth in the near future

    Cons

    Compensation; Office location, lots of change, perks

    Advice to Management

    Keep the momentum going with the recent management change


  9. "A fast paced fun workplace with great opportunity."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer
    Current Employee - Sales Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    LiveOps is a fun place to work. They reward hard work and positively encourage teams to work towards a common goal. The change in administrative culture is going to help this company propel to success. They are socially responsible and give back to the community in many ways.

    Cons

    It can require many hours but the work is well rewarded.

    Advice to Management

    Continue the new path to success! Full steam ahead.


  10. Helpful (4)

    "Liveops is a great legitmate company!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LiveOps part-time (More than 10 years)

    Pros

    You can set your own hours and actually set your own pay. It all depends on how much you are willing to work. I love Liveops.

    Cons

    Not being able to pick up the phone and talk/explain your issues you may be having. Very little tech support help when you need it. Also, when QA monitor calls they are not always right and they are quick to end your contract. I think that is so wrong.

    Advice to Management

    Management need to change the procedures of writing agents up. It is unfair to the agent because we can't even explain our side.


  11. Helpful (1)

    "Great place to work for!! Live Ops Rocks!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than a year)

    Pros

    This is a terrific company to work for!! My managers and co workers are the most supportive fun loving people I have ever met. They support me in every facet of my job!!

    Cons

    I have no cons since I truly love this place. Great place to work!!

    Advice to Management

    Keep up the great work!! You guys truly care about the employees!! It's so nice to see this!!



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