LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated June 7, 2017
336 reviews

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Full-time Part-time

336 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 138 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 29 reviews)

Cons
  • You are paid for talk time, call volume varies (in 37 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 30 reviews)

More Pros and Cons

  1. Helpful (9)

    "STAY AWAY- unless you're an agent- then may be fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    Not many honestly.

    The product is in demand on the platform side- but they just fired everyone from platform as best as i can tell- so not sure what to say there. On the agent side, the product is in demand- but not from infomercial market- which was an important source of revenue in the past.

    There's lots of opportunities to take on new responsibilities and work cross functionally- but i found it difficult to complete projects due to lack of resources and constantly changing priorities form the management team.

    Cons

    2 different business units and a lack of direction between the two. Junior leadership team especially since the last CEO left the company. Generally negative environment and a constant feeling that something bad was going to happen. Recently, there was a large layoff. So, maybe it just did happen.

    Also felt like the leadership team really doesn't respect each other- seemed like they were battling constantly.

    Bonuses were rarely paid- so I guess we weren't hitting our targets. Sales leadership was young and, i guess, not performing. Confused as SVP of sales in now interim CEO.

    Rumors that the company was always about to be sold off- there are more of those rumors now.

    Advice to Management

    Less rah rah speeches and slogans- more results and cooperation.

    New sales leadership and generally new leadership as the current team never got it done.


  2. Helpful (8)

    "Didnt like it a bit!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    work from home is the only pro

    Cons

    everything else is a con
    pay is peanuts
    magazines sales are silly.. no one wants those magazines
    monitoring is sketchy
    poor training and support
    overall bad bad bad

    Advice to Management

    change everything abt this company.

  3. Helpful (10)

    "are you kidding me?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Producer in Nashville, TN
    Current Employee - Insurance Producer in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none at all. really.. I mean really.

    Cons

    So, its a classic bait and switch.. gotta talk people into insurance who enter into a contest? thanks for lowering the entire insurance industry.

    Advice to Management

    start paying your agents what they are worth and market your products honestly.


  4. Helpful (14)

    "Seriously - Not worth the time..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Former LO Call Center Agent in Redwood City, CA
    Current Employee - Former LO Call Center Agent in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros - None. Must be 5 words, but, nothing positive to say here.

    Cons

    You can sit there on LiveOps (LO) for hours and hours and make next-to-nothing, no guarantee of even $3.00 an hour, no benefits of any kind (and. I can find cheaper product discounts on eBay, so, that is def. not any benefit...), you are at the mercy of the call router gods. And, remind yourself, you have to take your own taxes out, then, you have to pay for a dedicated "POTS" telephone line (no VOIP), you have to pay for reliable internet, you have to buy a decent, noise-cancelling headset, then, you have to seriously hope to find open schedule slots at roll-out, then, you have to hope that the phone rings and that that the caller likes being held hostage to ENDLESS and ANNOYING upsells and affinities, etc... Would NOT Recommend.

    Advice to Management

    LO Agents should be working for at least the prevailing federal minimum wage.


  5. Helpful (12)

    "Licensed Agents: Internal Metrics show TOO MANY agents already on board."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lic Insurance Agent in Charlotte, NC
    Current Employee - Lic Insurance Agent in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Would be great, if you could land a schedule.

    Cons

    The MetLife metrics for the month ending 6/14/2015 show approx 100 agents who did 10 applications OR LESS for the month. Considering the by-minute rate and $9.50 commission per enrollment, do you think these 100 agents are making a living and content with this situation? Neither do I.

    Advice to Management

    FIx your licensed agent program!


  6. Helpful (8)

    "BORED & LIKE GETTING PAID $4 PER HOUR- work@LiveOps"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay very little but they do pay on time.

    Cons

    They put the IBOs under review constantly due to inaccurate compliance events so the IBO's can't work. They tell the IBO's they are attempting to "cheat" LiveOps when LiveOps is cheating them. IBO's service for 10 hr and get paid $40, or $4 an hour . Too many IBO's are hired and management makes up random accusations to terminate them. Their cash flow is running out and they have lost a lot of product lines. They make false advertising claims they don't have half the clients they are claiming that they have in their advertisements. I do not recommend working for LiveOps, unless you are just bored and like getting paid $4 an hour.

    Advice to Management

    Stop hiring so to many VSR's and IBO's and start paying for wait time.


  7. Helpful (13)

    "Horrible"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Independent Agent in Atlanta, GA
    Current Employee - Independent Agent in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Sad to say but none at all.

    Cons

    Been working here for a year and it is nothing like I first started. No hours, no call volume, and they are hiring and firing like flies! No notice or regard that this is the main income for some people. I have referred quite a bit of people over the last year and regret it everyday. Compensation is not worth the work for the companies they are contracted with. Very unprofessional. Please do not consider this job it would be a big mistake.

    Advice to Management

    Stop hiring so many agents and keep your great ones! This way everyone will be able to schedule hours when the schedule lets out.

  8. Helpful (8)

    "Worst Work-at-Home Company There Is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Remote, OR
    Current Employee - Independent Agent in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can set your own schedule.

    Cons

    Too many upsells and clubs (third party offers) for each product. Also too many fear tactics used on work-at-home agents. Yes, we work at home. You just don't have to scare us with pop up messages on scripts and other threats. Fear tactics used. No clear direction. No clear communication. Get some self-respect and get the heck away from this company. It is just a matter of time for them to be in yet another law suite.

    Advice to Management

    Listen to your agents. You have listened to everyone else. Stop being a "push-over" for the client.


  9. Helpful (9)

    "Bad company! Terrible upper management, zero innovation!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Engineer in Redwood City, CA
    Former Employee - Staff Engineer in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LiveOps full-time (More than a year)

    Pros

    It has a presence in a very niche market.

    Cons

    Everything. Ever since the new CEO/management showed up, I saw the whole engineering team get fired. The company is barely surviving on a product that is insanely obsolete in terms of a web product. Overall, zero innovation, failed technology company, being run by non-engineering folks who have no background in technology.

    Advice to Management

    Just resign, and let people with innovative background take over.


  10. Helpful (10)

    "independant contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Kansas City, MO
    Current Employee - Independent Agent in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    work from home, flex schedule

    Cons

    no matter how long you've contracted with this company -- your just a number. Worked very long hours, weekends, nights, holidays and always sold above quota and still -- your just a number. The pay does not increase with time, just expectations.

    Advice to Management

    So many great agents that are loyal -- reward them


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