LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated September 11, 2017
337 reviews

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337 Employee Reviews

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Pros
  • The work from home aspect is great (in 148 reviews)

  • Great solution for work at home opportunity because of the flexible schedule (in 29 reviews)

Cons
  • Sometimes there wasn't call volume was low (in 42 reviews)

  • You are paid for talk time, call volume varies (in 33 reviews)

More Pros and Cons

  1. "Benefits of a Work at Home Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor in Reno, NV
    Current Contractor - Independent Contractor in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps as a contractor (More than 5 years)

    Pros

    Liveops offers a variety of lines of business to work. All clients are well known companies and brands. Schedule is flexible (work whenever you want), agents are recognized for their performance and offered additional opportunities. There is definitely money to be made here.

    Cons

    The cons are few. Just manage your time well. Know which lines to work and when as agents are only paid for time on the call. Additional money can be made through upsell, cross selling.


  2. Helpful (12)

    "Board needs to do its duty"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Some flexibility when needed. Unlimited PTO nice perk.

    Cons

    Oppressive culture has been created by CEO and CSO. They are decisive not collaborative. Executive management does not understand VPO or contractor model. Litigation will follow. Work around your life only applies to executive team. Managed by intimidation has stifled creativity and innovation. People feel hopeless.

    Advice to Management

    The board needs to do its due diligence, you have a responsibility to current employees as well as shareholders.

    LiveOps Response

    Jul 30, 2017 – Director, People

    We appreciate that you’re taking time to speak up, and agree that there is always room for improvement so that LiveOps will be a great company for all employees. We’re changing our business and... More

  3. Helpful (1)

    "Chicken!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps as a contractor (More than 5 years)

    Pros

    work from home
    make own schedule

    Cons

    it felt like things were getting better-schedule was green but the last 4months there is no green I got a video from the new CEO with his chickens????

    Advice to Management

    make some changes!


  4. Helpful (3)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1
    Current Employee - Csr1
    Recommends
    Positive Outlook

    I have been working at LiveOps part-time (More than 3 years)

    Pros

    I can point and click on any available green colored square to which is called a commit to a half hour of work. I schedule those commits, and begin working or taking calls. This is a GREAT way to rack up Call Center experiences.

    Cons

    I have only been able to schedule 7 to 8 half hours which is 4 consecutive hours. Then there would be some lapse of time then I've been able to schedule an additional 2 hours of consecutive commits only.

    Advice to Management

    Increase the basic $0.25 of pay per minute. During the highest call volume it can average out to $13.00/hr but doing those low call volume times, it may only average out to $8.00/hr.


  5. "This place takes advantage of people who undervalue their self-worth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor
    Current Contractor - Independent Contractor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LiveOps as a contractor (More than 8 years)

    Pros

    You can work from Home

    Cons

    Unpaid training. And you will be required to re- train often because they are always changing procedures.
     Low pay. They have been paying .25 per minute for over 10 years. In order to make more than .25 per minute you have to jump through ridiculous hoops on lines that require follow up documentation that must be done after the call ends. Therefore , you will be expected to work for free ALOT! The other option for more money is to sale bogus memberships promising gift cards that the customer will never receive and are impossible to cancel.
    Liveops scam agents as well. The "early general" line is easier for you to get commits however, in order to commit early you are paid LESS than .25 per minute. You will spend a lot of unpaid time manning the phones for multi million dollar corporations, who can afford to pay for the time you waste waiting for their clients to call.
    You will never get paid what you deserve at Livops. Never! Liveops is a middleman for multi-million dollar corporations looking for cheap and free labor. They sell agents out for those clients. They take advantage of your desire to work from home.
    Liveops often refers to you as a "business owner" however many of the contracts you sign to work different lines require you to work up to 30 hours per week. Leaving no time to service other clients, like real businesses. You are micro- managed by "program managers" who know about as much as you do because they're making it all up as they go. And even though they are still creating procedures, you are constantly threatened with "compliance events". Not to mention, call audits that are always incorrect that you have to waste your time disputing because they can cause you to lose your contract.
    They call you a "business owner so they don't have to pay for training, pay for benefits, and they can drop your contract at will. If you were an employee of these companies, investing the same amount of time and energy you do at Liveops and got paid what you will get paid at Liveops, you would soon realize they are not worth it. Invest in companies that will invest in you.

    Advice to Management

    I have worked at least 10 different lines over the past 8 years and nothing has changed. The pay has never equaled the effort, time, and unpaid training. Stop insulting your " business owner's" intelligence. They invest too much time to be paid so little and treated so disposable.


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Tucson, AZ
    Current Contractor - Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    You can set your own schedule. You work at home. After you have proven your quality and reliability on the basic lines, you can move on to better paying work. There are several different lines to choose from in sales, insurance, and customer service. If your metrics show an aptitude for a certain line, you will be invited to that line. The company has recently added a much-needed IT help desk for workers.

    Cons

    Like any company with a large amount of workers, there is an impersonal metrics system to determine a worker's quality of output. There is no flexibility in the rules, but that is not an unusual situation.

    Advice to Management

    Add a few more states for your workers to operate in.


  7. "An Overall Great WAH Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Contractor - Inbound Sales Representative
    Current Contractor - Inbound Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps as a contractor (More than a year)

    Pros

    Complete flexibility
    Good pay per talk minute
    Some lines offer incentives which can significantly increase revenue
    No pushy or micromanaging bosses
    Access to product information and their university to educate yourself and improve
    New and improved tech support
    Opportunity to be invited or qualify for exclusive lines

    Cons

    Not enough feedback
    Poor accessibility to immediate help
    No dedicated team supervisors you can contact
    Inability to access chat, even when logged into the VCC, unless you are in Available mode to take calls
    Not always enough hours available
    Not always a lot of head's up about changes
    Outdated Java use makes tech problems a common issue
    May be suddenly removed from lines if you don't meet their metrics

    Advice to Management

    Continue to focus on improving the resources available to the contractors. We need more feedback, support, and coaching, especially during the nesting phase.

  8. "Independent Agent - Pizza Hut"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Agent
    Current Contractor - Independent Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps as a contractor (More than 5 years)

    Pros

    Able to set your own schedule.

    Cons

    -Very difficult to get hours with the scheduling system they use.
    -Outdated computer systems - example: cannot update Java on your own computer because LiveOps platform will not work
    -Pay is very low for Pizza Hut agents - 22 cents per minute talk time.
    -Rating system is not balanced - you get docked for conversion - but many calls you receive are employees, complaints, general questions and these ALL count against you because you did not make a sale. They justify this by saying it is across the board and everyone gets these calls - yet that answer does not justify or answer why this is formulated into your performance
    -High turnover
    -Constantly hiring new agents when current agents sit with no calls

    Advice to Management

    Increase pay for Pizza Hut agents to be in line with industry standards.


  9. Helpful (13)

    "Wasteland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Unlimited PTO- let's you escape the horrible culture
    Pay
    Team

    Cons

    The Culture of years ago is back. People are in survivor mode.

    Cursing is ok in company All Hands Meetings . Employees are fired because they have an opinion or new leaders have a friend. People are humiliated and intimidated in meetings. The entire office is scared. Customers aren't happy. Too many exec positions have been added.

    Advice to Management

    A book isnt going to fix what you did to Liveops The rest of the leadership team needs to stop this. Liveops isn't going to live long.

    LiveOps Response

    Jul 30, 2017 – Director, People

    Thanks for bringing these points to our attention and taking the time to share your thoughts. Transparency is important to us, and we’re always striving to make things better for our employees... More


  10. Helpful (2)

    "CSR REP FOR ROADSIDE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MO
    Current Employee - Customer Service Representative in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps (More than 3 years)

    Pros

    work your own hours, pay is great, you make it what you want. I have been working for LO for over 3 years, great opportunities to try different clients, you can work anytime, you are your own boss,24/7 hours available, great support available to reach your goals

    Cons

    None that I can think of, just a great place

    Advice to Management

    Keep up the good work


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