LiveOps Reviews | Glassdoor

LiveOps Reviews

Updated April 21, 2017
326 reviews

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Full-time Part-time

326 Employee Reviews

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Pros
  • It is important to note that LiveOps has both employees (me) and self-employed agents that work from home (in 129 reviews)

  • Flexible schedule, some lines have minimum time required to work but not all (in 28 reviews)

Cons
  • There can be unpredictable call volume at times (in 36 reviews)

  • hard to stay motivated when talk time is low as you are paid by (in 27 reviews)

More Pros and Cons

  1. Helpful (1)

    "Awesome Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Cincinnati, OH
    Current Employee - Sales Representative in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Work from home, schedule and work as much as you want to or as little as you need to, training is available on a wide variety of products and management is great as well.

    Cons

    Need a quiet office space, no benefits aside from working from home which is a huge plus when you can work from home so it is so flexible. The compensation is slow to begin with but with all of the incentives you make up for it..

    Advice to Management

    None at all


  2. "Independent Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Gallup, NM
    Current Employee - Call Center Agent in Gallup, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps part-time (More than 3 years)

    Pros

    You can work your own hours, you are in control of your time.

    Cons

    You may not be able to control how much call volume goes your way.

    Advice to Management

    They are amazing.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time

    Pros

    Caring Management and great work environment makes LiveOps a great employment choice. LiveOps will help you grow as an individual.

    Cons

    LiveOps is not a giant company so in some roles you may not have 24 hour mentoring to help get up to speed.

    Advice to Management

    Keep doing what you are doing!


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  5. Helpful (3)

    "Current Liveops Insurance Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA
    Current Employee - Insurance Agent Licensed Line in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps part-time (Less than a year)

    Pros

    Working from home. Better pay for licensed lines like a nurse, life and health insurance agent, or property and casualty.Flexible hours, just take 30 min time slots when your available. Bonuses offerered at different times for different reasons like taking certain amount of weekend call slots.If someone is serious, there is incredible potential! Very excited about adding more and more call types, and given bonusus of additional out of state insurance licenses. This means more calls and more talk time.

    Cons

    Non paid training. Not paid hourly, just per min talk time and bonuses for sales. Although calls are incoming, have to offer addition product than what they called in for. Sometimes difficult to get questions answered quickly or correctly by middle management.

    Advice to Management

    Consider less hours of non paid training, or pay for all the training time. Sometimes questions are answered incorrectly by middle management.


  6. Helpful (7)

    "A great way to earn a full income or supplemental"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work from home, flexible schedule, payment always on time, direct deposit option are all excellent. If you can read, you can do this job. You just read the script and put in the info from the caller which will populate more to read until the call is done. Easy-peasy! CSR's are usually very friendly, excellent platform setup, many different programs to choose from for variety which leads to less chance to burn out, avenues to connect with other agents

    Cons

    CEs (compliance events that could lead to termination) are sometimes given unfairly. I had one CE that stated I didn't say something when I actually did. When I asked them to review it again, they told me that wasn't the problem and the auditor wrote it in hidden notes..... The real problem was XYZ which was not even something warranting a CE. When I stated that, they told me it would not be removed. Very unfair. It still bothers me till today and that was almost a year ago. Another con is work is not always available all the time. You need to have many lines to have the best chances and be ready with another work from home independent contractor job for days there simply is nothing on the schedule to pick from.

    Advice to Management

    Consider per minute raises. Many could probably spend more time on LO and less time finding other jobs to supplement their income if there was a per minute raise. Every bit counts. Have an audit checking department to check CE's before posting. Unfair CE's lead to low morale. Other than that, I love LiveOps!


  7. Helpful (4)

    "A place for growth, independence, innovation...but not the meek."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent Division
    Current Employee - Agent Division
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    First and foremost, the caliber of employees and management at LiveOps is impressive. There is a cohesiveness amongst the teams that, despite working in different locations, is extremely strong. I've never seen a better example of teamwork and "no man left behind" attitude. Where most places have employees scrambling for credit or accolades, staffers at LO are giving, generous and professional. Management is seasoned, accessible and level headed. I'm not saying everyone is superhuman, but in the departments I work with, I see very few weak links. Another point worth mentioning is that this company was on fire a few years ago and then went off the rails due to some bad C-level decisions. Now that the previous CEO is gone and a new breed of leadership is in place, the morale, performance and overall tone of the company is incredible. There's a real energy of optimism and success here and I commend our new CEO (Vasili Triant) for taking the bull by the horns and turning around a nasty situation into a great growth opportunity.

    Cons

    Working remotely or long distance is not for everyone. We have quite a few team members who are in different timezones, working from home and unsupervised. That can be frustrating if that employee is the kind that thrives more in a group environment. Being far apart makes it hard to establish and maintain culture. This isn't a fault, just a challenge. But we could be doing more to enhance culture knowing that we have this caveat to deal with.

    Advice to Management

    Keep the transparency coming and don't falter on your straightforwardness. The company has huge potential but it's all in the execution.


  8. Helpful (1)

    "Awesome Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in Redwood City, CA
    Current Employee - Customer Support in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New CEO with new visions for the company and taking it in the right direction. People are very friendly and fun to work with. Culture is fun and easy going. Cool perks like pizza Fridays, snacks always in stock, bagels and pastries every Tuesday and Thursday.. in general a very nice environment to work in.

    Cons

    nothing too big comes to mind..

    Advice to Management

    They doing a great job


  9. Helpful (3)

    "very easy going and uncomplicated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Agent in Dallas, TX
    Current Employee - Inbound Sales Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible sheduling and paid in time

    Cons

    payed per talked minute and lines are not always busy


  10. "Very good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Agent in Lynchburg, VA
    Current Employee - Independent Agent in Lynchburg, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flexibility, choosing your hours.

    Cons

    None that I could think of


  11. Helpful (1)

    "Medicare rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Representative in Miami, FL
    Current Employee - Medicare Representative in Miami, FL

    I have been working at LiveOps (More than 10 years)

    Pros

    Liveops is a good company you just have to be dedicated.

    Cons

    Nothing Liveops is great...

    Advice to Management

    Keep up the good work!!


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