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LiveOps Reviews

Updated January 16, 2018
376 reviews

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376 Employee Reviews

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Pros
  • Great work from Home opportunity (in 153 reviews)

  • Great solution for work at home opportunity because of the flexible schedule (in 30 reviews)

Cons
  • Sometimes there wasn't call volume was low (in 44 reviews)

  • You are paid for talk time, call volume varies (in 33 reviews)

More Pros and Cons

  1. Helpful (12)

    "Board needs to do its duty"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Some flexibility when needed. Unlimited PTO nice perk.

    Cons

    Oppressive culture has been created by CEO and CSO. They are decisive not collaborative. Executive management does not understand VPO or contractor model. Litigation will follow. Work around your life only applies to executive team. Managed by intimidation has stifled creativity and innovation. People feel hopeless.

    Advice to Management

    The board needs to do its due diligence, you have a responsibility to current employees as well as shareholders.

    LiveOps Response

    Jul 30, 2017 – Director, People

    We appreciate that you’re taking time to speak up, and agree that there is always room for improvement so that LiveOps will be a great company for all employees. We’re changing our business and... More


  2. Helpful (3)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1
    Current Employee - Csr1
    Recommends
    Positive Outlook

    I have been working at LiveOps part-time (More than 3 years)

    Pros

    I can point and click on any available green colored square to which is called a commit to a half hour of work. I schedule those commits, and begin working or taking calls. This is a GREAT way to rack up Call Center experiences.

    Cons

    I have only been able to schedule 7 to 8 half hours which is 4 consecutive hours. Then there would be some lapse of time then I've been able to schedule an additional 2 hours of consecutive commits only.

    Advice to Management

    Increase the basic $0.25 of pay per minute. During the highest call volume it can average out to $13.00/hr but doing those low call volume times, it may only average out to $8.00/hr.

  3. Helpful (13)

    "Wasteland"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (More than 5 years)

    Pros

    Unlimited PTO- let's you escape the horrible culture
    Pay
    Team

    Cons

    The Culture of years ago is back. People are in survivor mode.

    Cursing is ok in company All Hands Meetings . Employees are fired because they have an opinion or new leaders have a friend. People are humiliated and intimidated in meetings. The entire office is scared. Customers aren't happy. Too many exec positions have been added.

    Advice to Management

    A book isnt going to fix what you did to Liveops The rest of the leadership team needs to stop this. Liveops isn't going to live long.

    LiveOps Response

    Jul 30, 2017 – Director, People

    Thanks for bringing these points to our attention and taking the time to share your thoughts. Transparency is important to us, and we’re always striving to make things better for our employees... More


  4. Helpful (2)

    "CSR REP FOR ROADSIDE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MO
    Current Employee - Customer Service Representative in Columbia, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LiveOps (More than 3 years)

    Pros

    work your own hours, pay is great, you make it what you want. I have been working for LO for over 3 years, great opportunities to try different clients, you can work anytime, you are your own boss,24/7 hours available, great support available to reach your goals

    Cons

    None that I can think of, just a great place

    Advice to Management

    Keep up the good work


  5. Helpful (6)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LiveOps full-time (Less than a year)

    Pros

    Work from home is a benefit

    Cons

    New leadership doesn't understand business

    LiveOps Response

    Jul 30, 2017 – Director, People

    Thanks for taking time to share your thoughts— we’re always striving to make things better for our employees and need your help to accomplish this. We are looking at a number of improvements and... More


  6. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They are a really good company it's a really good work at home Job.

    Cons

    My only complaint is its hard to get work, the schedule rolls out on Wednesday, Thursday and Friday but even if you are logged on and ready to commit. All commits are gone

    Advice to Management

    Have more commit roll outs. Because there is people who really would like to give there all to the job but cant.


  7. "customer rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps (Less than a year)

    Pros

    work from home very convenient

    Cons

    not many seats lately so hard to make money

  8. Helpful (3)

    "Live Ops Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Independent Agent in Scottsdale, AZ
    Former Employee - Independent Agent in Scottsdale, AZ

    I worked at LiveOps part-time (More than a year)

    Pros

    Flexible hours & Having the convenience of working from home

    Cons

    The likelihood of having to push sales for programs that you are 100% in support of.

    LiveOps Response

    May 16, 2017 – Online Marketing Specialist

    Thank you for your review. The flexibility and convenience of working from home is hard to beat. While many people enjoy our sales lines, we do have a variety of other opportunities that do not... More


  9. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LiveOps part-time

    Pros

    Bonuses are great and fast hiring process

    Cons

    Nothing that I can think of.


  10. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Chicago, IL
    Current Employee - Sales Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LiveOps full-time (More than 3 years)

    Pros

    flexible, the harder you work the more money you can make

    Cons

    no room for advancement semi monthly checks

    Advice to Management

    allow people more than one chance with a client

    LiveOps Response

    May 16, 2017 – Online Marketing Specialist

    Thank you for sharing your experience. One of the great things about LiveOps is that the more you put into your business, the more you can get out of it.


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