LivePerson Reviews
36% would recommend to a friend
(763 total reviews)
John Collins
52% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "LIvePerson has a great culture grounded in the core values of helping others and being an owner." (in 37 reviews)
- "Poorly managed company including the CEO who is uninspiring and hasn’t been able to articulate to the employees the vision or company strategy" (in 27 reviews)
- "They are incredibly disorganized, have had 4 rounds of layoffs and no clear focus." (in 21 reviews)
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Found 763 of over 793 reviews
Updated Nov 30, 2023
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- 2.0Oct 16, 2023Sales ExecutiveCurrent Employee, more than 3 years
Pros
Some good folks and hard working folks here. Platform is liked by users - agents and agent managers
Cons
The LivePerson Platform has been unstable since 2020, multiple CTOs have come and gone and many bad infrastructure decisions made. Far from true cloud migration. Lack of market share - after 25+ years, the company has the same widgets and nothing new has come to fruition or success. The founder wanted to take out 800#s but the problem is the world wants voice and more automation or streamlining the IVR/Contact Center. Lack of focus, no innovation. The innovation leaders are laggards and are not inspiring. Even Gen AI and Voice AI is not successful as there no unique proposition and Amazon and other competitors are innovating faster and are very good. Randomizing sales teams to sell Bella products, then Gen AI, then back to core. The contract agreements are saturated with already expensive pricing and under utilized consumptions of the contract. Renewals are not easy. There is too many managers and middle managers that have no clout. Sales VP demands for hyped up pipeline and accuses the salesforce of being complacent while the Customer is screaming in meetings about lack of platform stability and the Customer does not want to do business with LP. Founder Rob and Starboard letter about being in Jeremy Epstein’s black book does not help the image of the company. The CFO/CEO is clueless about the platform sell and is usually reciting marketing buzz words with not much substance.
10 - 5.0Nov 30, 2023Solutions Delivery ManagerFormer Employee, less than 1 year
Pros
Amazing People second to none out of any American SaaS company. Great Benefits Completely Remote Career Boosting Education Provided For FREE
Cons
Complicated but that's AI for you! You need to put in the work to succeed, like, constantly, but its WORTH IT and you will be both supported and recognized!
- 1.0Jul 15, 2023Software Development Engineer (SDE)Former Employee, more than 1 year
Pros
Good benefits (Standard) Remote work
Cons
This is a 25 yr old company that is still unable to make profits and is barely surviving on a few premium customers who are overpaying for this terrible outdated bot software. This will end soon because of emerging AI tech and that will be the end of it. Top/middle management is living in a bubble. Most of them quit the company and sold their stock when it was high. Mr CEO comes and gives some abstract speeches from his living room or backyard who has no clue about the ground reality. VPs/Directors are extremely incompetent and you will wonder what exactly they do all day. Some high-tech positions are held by non-technical folks. There is no new/innovative product work happening other than trying to milk on existing outdated software that won’t last long. Some history, the original software was created decades ago by some brilliant engineers (based in Isreal). They also acquired some companies with excellent engineers. But there is constant churn/restructuring/politics/layoffs. There is so much instability that the outside world has no idea. Actual product support and development are so chaotic. There is zero structure. There are always layoffs (throughout the year). Don’t trust any equity in the offer letter as it will not be honored. There is no package with the layoff. H1Bs are laid off without even blinking an eye. So, you might ask why would anyone join. I was naive and didn’t know. They showed me a rosy picture and I went without any reference check from my network.
33 - 4.0Nov 16, 2023Data AnalystFormer Employee, more than 1 yearSeattle, WA
Pros
good work life balance, good pay
Cons
chaos organization management, lay off a lot
1 - 3.0Nov 15, 2023Customer Success Manager (CSM)Former Employee, less than 1 yearChandler, AZ
Pros
Smart people, great product, good benefits
Cons
Poor leadership, poor GTM strategies
- 5.0Jul 6, 2023Engineering ManagerCurrent Employee, more than 1 yearTel Aviv-Yafo
Pros
* Liveperson is at crossroads and the amount of opportunities is immense. If you're a true professional and committed to doing great work, LivePerson is a great choice for you as plenty of new projects are in progress and engineers are welcome to take ownership and create impact of customer-facing products or infrastructure modernization. You may find some bad reviews created by people who left LP recently and I believe bad experiences have happened and might happen in the future, just like at any other company that is going through a major transformation. My suggestion is to take a leap of faith and join LivePerson to boost your career like you never imagined. * Pay is good - higher than average. * Cutting-edge technologies are in use, much to learn and practice. * Collaborative and friendly culture.
Cons
* Stock/RSU benefits are currently low as LP is struggling to restore its stock value. * High workload - some teams suffer from challenging WLB. * Strict bureaucracy and rules slow down the development pace
1 - 3.0Nov 15, 2023Senior DevOps ManagerFormer Employee, more than 1 yearJerusalem, Jerusalem
Pros
great team, enjoyable working environment
Cons
higher management is lacking focus
- 3.0Apr 6, 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
I loved this company. I made many friends while working there, and experienced a great deal of success. In its heyday, the platform was well-suited to delivering business value to the contact center. I think the stock is sorely undervalued; it should be doing better.
Cons
When it comes to innovation, LivePerson are running out of runway. They are all-in on Conversational A.I., which means they are going up against the likes of Microsoft, Amazon, and Google. Companies that spend more on A.I. development than LivePerson makes in gross revenue. LivePerson can integrate with those giants, but then you're left with an aging contact center platform that doesn't play well with other business-critical solutions like WFM. To make matters worse, LivePerson wasn't even listed on the Gartner® Magic Quadrant™ report released in January of this year (2023). It's becoming difficult to support LivePerson's claim of being a market leader. Their revenues and thus their job security reflect this reality.
12 - 4.0Oct 24, 2023Sales LeaderCurrent Employee, more than 3 yearsNew York, NY
Pros
The current leadership has done a good job to change to culture of the company. more positive now.
Cons
There is still a tough road ahead with competition catching up
2 - 5.0Oct 16, 2023Data AnalystFormer Employee, more than 1 yearNew York, NY
Pros
- The people on the data team we're all fantastic to work with - Great office culture (as long as work gets done, presence at the office is a non-issue as far as the data team went) - Great benefits
Cons
- Burnout quickly became an issue whenever the size of the team reduced for some reason - Client facing sometimes required working in different timezones
LivePerson Reviews FAQs
LivePerson has an overall rating of 2.8 out of 5, based on over 793 reviews left anonymously by employees. 36% of employees would recommend working at LivePerson to a friend and 31% have a positive outlook for the business. This rating has decreased by -13% over the last 12 months.
36% of LivePerson employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated LivePerson 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at LivePerson to be career development, culture, benefits and the cons to be management, senior leadership.
