LivePerson Reviews | Glassdoor

LivePerson Reviews

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Found 305 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
67%
Approve of CEO
LivePerson CEO Robert P. LoCascio
Robert P. LoCascio
187 Ratings
Pros
Cons
  • "No Communication, No Emotional Intelligence, No Upper Management Skills, No bueno(in 10 reviews)

  • "Due to high turnover, these folks are rarely around, thus leading to challenging deployments to manage(in 8 reviews)

More Pros and Cons
  1. "Great company at a great time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time for more than 2 years

    Pros

    Best of both words - public and resource- rich with a history, but not stale or stodgy. The company feels like a late stage startup with good vibe and energy.

    Cons

    There is no unlimited vacation policy

    Advice to Management

    Keep doing what you are doing. We are just scratching the surface.

    LivePerson2019-05-24
  2. "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at LivePerson full-time for more than 9 years

    Pros

    Great company and people, competitive salary and excellent healthcare benefits.

    Cons

    If you are a remote employee it's difficult to get noticed unless you are lucky enough to get on a strategic account.

    Advice to Management

    Work more with employees about upward mobility.

    LivePerson2019-05-22
  3. "Working on a lot of innovative stuff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Director in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time for more than 2 years

    Pros

    Next gen tech, smart people, good leadership

    Cons

    Old culture is still there even when leadership is trying to change it.

    LivePerson2019-05-18
  4. Helpful (3)

    "Atlanta office is getting smaller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time for more than 2 years

    Pros

    Casual attire everyday, free lunch every Friday

    Cons

    The Atlanta office is in Alpharetta, it’s getting smaller all the time due to layoffs, leadership is pretty mean, it’s an open office, to travel there is a reimbursement policy and only some people get corporate cards so that can be expensive and inconvenient for everyone else. Most people who work in tech support or in managed services as a VSA get stuck in that role with no opportunity to move up. Very few promotions...

    Show More
    LivePerson2019-05-06
  5. "Don’t do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - VSA in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time for more than 4 years

    Pros

    There is none. When the department was contact at once, there was PLENTY!

    Cons

    You are force to be a robot. All eyes will be watching you and if you cough wrong you will be fired!

    Advice to Management

    Let contact at once go, it’s a bad culture fit

    LivePerson2019-05-18
  6. Helpful (1)

    "Technology manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson for more than 2 years

    Pros

    Market leader, amazing vision, entering strong growth phase, close relationship with customer, becoming AI experts. Have hired a lot of strong technical leaders from top companies. Producing a lot of new projects.

    Cons

    With rapid growth comes some confusion and need to make adjustments. Need to be comfortable with ambiguity. LP is creating a new industry around conversational commerce which means increased competition.

    Advice to Management

    Continue to focus on alignment.

    LivePerson2019-04-02
  7. Helpful (2)

    "Absolutely Would Not Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson full-time for more than 4 years

    Pros

    Pay is competitive compared to other contact centers, however one must consider if money is worth dealing with the poor culture and low morale. Unlimited overtime due to layoffs (not enough staff to manage volume). Product team works diligently to implement changes to the software. Medical benefits are competitive.

    Cons

    The biggest issue is that there are people in leadership roles that should not be due to their lack of communication, leadership experience, lack of emotional intelligence, and knowledge of the business. The open door policy is utilized as an open door to voice your concerns and later retaliate against you during merit increases, promotions, department restructuring, and making changes to schedules. Supervisors...

    Show More

    Advice to Management

    Keep in mind that working as an agent is a position that can make or break contracts with dealerships so the frontline staff should be appreciated and acknowledged because they contribute daily to the mission of increasing revenue for the company.

    LivePerson2019-05-07
  8. Helpful (1)

    "Fantastic Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at LivePerson full-time for more than 2 years

    Pros

    Great hours, and benefits package

    Cons

    can't work from home unfortunately.

    LivePerson2019-03-27
  9. "Progressive and Fun Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Staff Accountant in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LivePerson full-time for more than 2 years

    Pros

    The company not only has great benefits but they really strive to make their employees happy. They also promote well from within and give regular pay raises.

    Cons

    Some people might not care for the open floor plans and lack of offices. Most positions work in a desk in a wide open area.

    LivePerson2019-03-27
  10. Helpful (6)

    "Leadership changes needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LivePerson full-time for more than 4 years

    Pros

    Great people and work space

    Cons

    Leadership doesn't respect it's people. Constant rearrangement and rewarding wrong behavior

    LivePerson2019-01-30
Found 305 reviews