LivePerson Reviews | Glassdoor

LivePerson Reviews

Updated September 14, 2018
279 reviews

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3.5
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
172 Ratings

279 Employee Reviews

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Pros
  • "I generally love coming to work, working with great people and a great product" (in 40 reviews)

  • "work life balance is good, good product that you can stand behind" (in 14 reviews)

Cons
  • "Production problems happen around the clock, which is very frustrating and spoils your work-life balance" (in 6 reviews)

  • "When I meet with my manager, he always point the finger at "upper management"" (in 9 reviews)

More Pros and Cons

  1. "Learning Business Partner"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Growth and direction of the company.

    Cons

    Some lack of communication between teams

    Advice to Management

    Keep up the great leadership and open office policy.


  2. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson full-time (More than 8 years)

    Pros

    Used to have work/life balance, free lunch (always pizza) on Fridays

    Cons

    Upper management plays favorites, everyone is always in fear of losing their jobs, lots of uncertainty about future (CAO specifically), communication among departments is terrible, the majority of people (with the exception of a few good ones) are very rude. No one knows how to just BE POLITE.

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson full-time (More than 5 years)

    Pros

    Some of the employees are the best to work with

    Cons

    Very disorganized and lacks communication among all levels


  4. Helpful (5)

    "Customer Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at LivePerson (More than 5 years)

    Pros

    There used to be a ton but I can't think of any now

    Cons

    Turned into a corporate cut throat culture. There's no room to move up, only lateral and out the door.

    Advice to Management

    Get more experienced managers rather than hiring from the "boys club"


  5. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deployment Engineer in Alpharetta, GA
    Current Employee - Deployment Engineer in Alpharetta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LivePerson (More than a year)

    Pros

    A fun place to work

    Cons

    Unsure about the company's future


  6. "Great company uniquely positioned for exponential growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in New York, NY
    Current Employee - Marketing Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LivePerson full-time (More than 5 years)

    Pros

    A lot of flexibility to work on projects you think will make an impact and drive the brand forward. This isn't the type of company where you're hired for one specific task/role, and then you repeat said task/role till you die of boredom or lack of engagement. The working environment is very collaborative, allowing for a lot of creative thinking.

    Great benefits, generous compensation, and flexible time off policy all pluses. Free lunch on Friday's, and other common tech industry perks.

    I think LivePerson is also uniquely positioned in the market as being at the right place at the right time. We've gone through some hardships in the past few years, but came out on the other side stronger and ready to grow exponentially, a great time to join if you're considering LivePerson. I see a lot of future opportunity.

    Cons

    LivePerson's culture and working environment isn't for everyone. If you're someone that needs clear instruction and everything handed to you in order to move a project forward, this isn't the place for you. I personally find this as a pro as it enables a lot of creative latitude, so if you like figuring things out and finding your own path, this is a company you will thrive at. In many ways it feels like a startup, but with a consistent revenue stream and 1,000+ employees.

    Advice to Management

    Think we need to get better on proliferating our positioning and messaging throughout the company, so all employees are on the same page.

    Also more variation on the office snacks :-)


  7. "enterprise account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President of Sales in Austin, TX
    Former Employee - Vice President of Sales in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at LivePerson full-time (Less than a year)

    Pros

    Great technology and talented co-workers

    Cons

    Nutty decisions from executive leadership

    Advice to Management

    Let your folks do what they do best

  8. Helpful (2)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at LivePerson full-time (More than 5 years)

    Pros

    Innovation. Cutting edge tech.

    Cons

    You will love it if you are entrepreneurial. If you prefer big company ways of operating it may not be for you.


  9. Helpful (3)

    "Squeaky wheels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Live Advisor in Alpharetta, GA
    Current Employee - Live Advisor in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LivePerson full-time (More than 10 years)

    Pros

    Good benefits and Company events

    Cons

    If I were you, I wouldn’t work here. Don’t put yourself through the headache. I believe treatment is unfair. Write ups for performance when it’s too busy to manage all of these chats at a time. Even with that we have a group of people who can sit and watch videos and browse the web all day since they are on a special project. This project has been going on for months and they get to chill for 8 hours while we are busy all day. They claim we have a way to submit anonymous opinions to our department head but it is left so anyone can see just to cause drama. It seems like it was just a way to prevent wrongdoings from going public and hide what’s really going on without really addressing what is submitted. That’s what I think anyway. I bet it doesn’t go past the director no matter what it is. “Focus” groups that only “focus” on topics or people he want to talk about while certain people got schedule changes and others are still waiting. That’s what the meetings should be about. Looks like power hungry people who only want to address the concerns of a select few. I don’t think the supervisors take up for us so we just go in circles. Sadly this is the easiest way to get our opinion or point of view out. Guess the squeakiest wheel get the attention and everyone else just nods head and say “ok”.

    Advice to Management

    Listen to everyone equally. Don’t make changes for the squeaky wheels and not everyone else.


  10. Helpful (2)

    "Watch Your Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VSA in Alpharetta, GA
    Former Employee - VSA in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson (More than 3 years)

    Pros

    Pay. Pay is good for what you do.

    Cons

    I wouldn't recommend anyone to work there unless it's for the money. The pay is good. My only problem is the fairness. Being terminated for doing the same thing other agents are doing when there is only one difference. Bogus coachings when he look in my face and say "everything is fine" and "you're doing great" but yet still fired. No follow ups but expect you to know what is going on. This is not going to change because it's been like this for the past 3 years or more and everyone that has been there a while knows this. No motivation to improve or even how how to talk to multiple people at a time per hour. (I brought this up but they didn't care and was just told I need to just do it) It's a disgrace and now it's a new director who backs him with every move. What they don't realize agents talk, so we know all are not treated the same in terms of performance. I think that no matter what is said, you can not get a coaching or told what you are doing and still get terminated and everything else. Trust and believe this is the case. We thought he was different but he is the same. It looked like to me there are the same "favorites" and the same secret meetings to throw everyone under the bus. He just walk around and smile more. Make sure you do the same or you may be next. Fake it till you make it. This is a warning to everyone else. My opinion would be to watch your back.

    Advice to Management

    Let people come to work without the stress of looking over their shoulder each day. We just needed to provide for our families and not looked down on. Everyone’s opinion matters even the above comments.


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