LivePerson Reviews | Glassdoor

LivePerson Reviews

Updated February 27, 2017
37 reviews

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2.9
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LivePerson Chairman and CEO Robert P. LoCascio
Robert P. LoCascio
17 Ratings

37 Employee Reviews

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Pros
  • LivePerson has an amazing culture and great people (in 33 reviews)

  • work life balance is good, good product that you can stand behind (in 12 reviews)

Cons
  • Work-life balance is unrealistic (in 5 reviews)

  • Due to high turnover, these folks are rarely around, thus leading to challenging deployments to manage (in 7 reviews)

More Pros and Cons

  1. Helpful (5)

    "All about the staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Team Lead in New York, NY
    Former Employee - Video Team Lead in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than 3 years)

    Pros

    I had the fortunate opportunity of working on a great team with quality people, which kept me happy and insulated from a lot of the larger problems at this organization.

    Cons

    My complaints and gripes sat with the top-level management and general state of disorganization and confusion things were run with. Never seen such a herky-jerky, totally uncoordinated marketing team in my life.

    Advice to Management

    Weed out the bad players, get rid of shock-and-awe tech-guru type CMOs and just let the good people do their jobs.


  2. Helpful (19)

    "A good place to work if you are not ambitious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than 3 years)

    Pros

    LivePerson really does have an amazing culture. The people are mostly very friendly and kind, and you will make great friends here. The offices are beautiful, the snacks are more than decent, and the People group has put a lot of effort into making LivePerson a "hip" place to work. Work-life balance here is also excellent most of the time.

    Cons

    The product is awful. There is a huge disconnect between the product development team and everyone else, and they are very difficult to work with (not least because of the time difference). There will be very little room to grow in your career here. If you have no desire to move up in your career, this will be a good place for you. Compensation is not even close to market rate, but benefits are decent.

    Advice to Management

    Make better software. Reign the CEO in.


  3. Helpful (8)

    "Great place to work if you aren't Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Support in Atlanta, GA
    Former Employee - Tier I Support in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at LivePerson full-time (Less than a year)

    Pros

    The working environment is collaborative. The benefits are on par with most large companies. You get your own brand new laptop and have most admin rights(doesn't happen often). There are a bunch of company events that you are "encouraged" to attend as part of Live Person's "culture", those events are a lot of fun and you meet people from around the world.

    Cons

    As long as you don't work in Support, Live Person is an amazing company with a lot of opportunities to succeed. Because Support doesn't "make the company money" they are treated poorly and are most times forgotten (for lunch, holidays, events, etc...)

    Advice to Management

    Fight more for your team and less with them.


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  5. Helpful (27)

    "Great company culture! Poor organizational structure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in New York, NY
    Former Employee - Senior Marketing Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than a year)

    Pros

    Things have changes since I have left, but the company culture while i was there was great! I met some incredibly smart and talented colleagues. The company used to care about their employees and it showed with free lunches, group workouts and periodic team building outings. In addition, the small marketing group were allowed to execute on new and innovative marketing strategies that really made a big positive impact on revenue. Although, things have changed from what I hear....

    Cons

    All those great company benefits I mentioned in the pros are now gone. They are really cutting costs including removing an experienced and much loved CMO. The CEO has decided he is a much better CMO....which is completely wrong. He has wasted several hundreds of thousands of dollars on a poorly executed viral marketing campaign that was a complete flop. Several people within the Marketing team advised him that it was a poor decision, but Rob just doesn't listen. Rob's ego has gotten the best of him and it's showing. The company is struggling to stay afloat and several people have left after having to deal with the CEO.

    Advice to Management

    Get a real CMO with Marketing experience. The CEO has lost respect from employees and is running the company to ground.


  6. Helpful (12)

    "Be an Owner, Help Others - hope for the future?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson (More than a year)

    Pros

    Belief in serving people (the greater good, not just bottom line); Employees and colleagues who believe in each other who really want to make a difference; Great market space and opportunity; Casual environment, free lunch Fridays, Good benefits, Encourages disruptive ideas. Great office environments, Willingness to provide the tools to get the job done

    Cons

    Revolving door leadership - talented executives come and go - see the light and find the door. Most of those that remain hanging on, hopeful to drive and influence change. Constantly changing direction, unilateral decision making.

    Common themes "I've been Robbed" or "Because Rob said so".

    Advice to Management

    The latest messaging and direction are exciting - who doesn't want to Kill the 800#!

    It's ok to cut back on the free lunches; LP has a compelling vision and the best market opportunity, pick a direction and stick to it - the market is yours to lose and it's slipping between your fingers.

    Rob, do what you do best - vision and innovation; bring in a strong CEO; the CFO, Head of Sales, Head of Customer success are talented, exceptional individuals - let them make the decisions and lead Liveperson through this stage of it's corporate life and beyond.


  7. Helpful (1)

    "Customer Success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Consulting Director in New York, NY
    Current Employee - Strategic Consulting Director in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at LivePerson (Less than a year)

    Pros

    Great Culture and great people.

    Cons

    Lack of organization and vision from executive leadership.


  8. Helpful (10)

    "Looks good from the outside, but looks can be deceiving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than 5 years)

    Pros

    - I admire and am inspired by my colleagues-- for the most part they are great people who are both smart and fun.
    - The office space and the benefits, though not perfect, are better than average.
    - There's usually a bounty of food available

    Cons

    There's no COO, though one is desperately needed. The head of HR left more than a year ago and the responsibilities of that role now lie with the CEO's chief of staff, which would seem like a conflict of interest. Heads of sales don't seem to last more than a year or so. The CEO has chosen to do double duty as both CEO and CMO, since the CMO left last year... The CFO seems to be the only constant besides the founder/CEO. Why isn't there a stronger, more stable executive team in place?

    As other reviewers have mentioned, the revolving door of department heads has been a challenge for the lesser ranks. With each change in management comes new goals, new team structures and employee departures (both voluntary and involuntary) that wreck havoc on morale and customer relationships. If you are interviewing with the company, ask what the employee attrition rate is on the team you're thinking of joining.

    For a company whose mission is to create meaningful connections, I sense a growing culture of fear and disconnection inside our halls, perhaps, again as others have mentioned, due to the CEO's tendencies to drive good people away with his mercurial temperament.

    Advice to Management

    Take a hard look at the company leadership and build an executive team that can provide the type of leadership and stability necessary at this critical juncture.


  9. Helpful (6)

    "Great People, Issues at the Top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LivePerson full-time

    Pros

    LivePerson has some of the brightest and team oriented employees one could ever ask for. The level of teamwork in a company with so many remote employees is commendable. The employees truly behave like a "family".

    LivePerson offers the ability to work with some of the worlds largest brands, which provides for a learning opportunity for many. The work can be challenging, but rewarding for sure.

    First level managers in the PS / CS organization are outstanding. Truly dedicated to the success of their team members.

    LivePerson's compensation and benefits package are more than fair, and likely slightly above the general market offering for similar roles in CS/PS.

    Cons

    Every year there is a change in direction which results in senior leaders leaving, and many employees following. Due to employee turnover, the relationships with many clients have become challenging, as they are tired of having to be introduced to new account managers.

    The "current" platform is old, complex, and complicated, which has led to lots of customized deployments. Customized deployments tend to be manageable so long as those which customized them are still at the company. Due to high turnover, these folks are rarely around, thus leading to challenging deployments to manage. The new platform is being pushed, but it's not truly enterprise ready.

    The CEO. I'm sure he means well, but my god, he continues to berate (dear I say abuse) employees, without cause. He seems to think irrationally, acting before using clear thought to address potential concerns. Many talented employees have left over the years due to single encounters with him. He's a smart guy, but should leave the leadership of the company's staff to address concerns on his behalf. There is a full layer of managers between him and direct staff, which he should use.

    Little room for growth for remote employees.

    Advice to Management

    The CEO is smart, sure, but the company has grown considerably over the years. Perhaps he may be best suited in a product advisory role? The firm needs someone who can truly "manage". Perhaps this is a matter for the board, but something should really be done here. Read the other reviews and you can spot a similar trend. The company is great, but the CEO is running the good people away.


  10. Helpful (3)

    "many challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at LivePerson full-time (More than a year)

    Pros

    strong staff, dedicated, want to do good work
    decent benefits and compensation

    Cons

    no operations layer, too difficult to get things done
    prioritization from the very top gives mixed signals
    product market readiness

    Advice to Management

    invest in customer research
    office culture mismatched with external mission statement


  11. Helpful (5)

    "Likeable culture that could be disrupted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in San Francisco, CA
    Former Employee - Program Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at LivePerson full-time (More than a year)

    Pros

    Nice people, good benefits, strong position in a niche but important market (chat). Growing use of rich data to provide new services and products. Potentially on the brink of rapid growth if managed properly. Stronger focus on building partnerships would do a lot to move things forward.

    Cons

    Slow-growth culture that doesn't realize the world has changed faster than it has. Based in New York and Tel Aviv, management has a parochial view and doesn't fully comprehend the SaaS world that they now claim to be part of. Old product (10+ years) is out of date and needs to be rebuilt. Despite having an office in San Francisco, very little connection with Silicon Valley, its major companies, concepts, culture or technologies. Very high turnover, the best people quickly get disillusioned and move on, leaving the B players in charge.

    Advice to Management

    Engage with someone outside of the NY-Tel Aviv axis who can bring you up to date on what is going on in the high-tech world. Don't remain complacent about being the market leader, that could change before you know it.



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